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Sunday Workshop Classes Sunday,
September 19, 2004 - 1:30 p.m. - 4:30 p.m. Sunday Workshop Session
– 1 Building Psychological Infrastructure in Today’s Color-Coded World Reports have emphasized the importance of an immediate psychological
response to crises, disasters, and even terrorism. Education and
training on how to develop and sustain psychological infrastructure
in the workplace is long overdue. This presentation will provide
attendees with a basic overview of relevant disaster psychological
information and best practices regarding an all-hazards approach
to critical events. Attendees will consider their roles as workers,
parents/family members, and citizens and how to develop a foundation
of good coping skills, decision-making strategies and simple psychological
preparedness techniques. The speakers will unveil their “Seven
Strategies for Psychological Preparedness” and provide links
to tools and resources for understanding human behavior
Sunday Workshop Session - 2 Best Practices for an Incident Management Plan For a truly effective and efficient contingency planning program,
the disaster recovery plan and the business resumption/continuity
plan cannot stand on their own. An Incident Management Plan
is needed as the most effective and efficient way to control the
situation, save lives and assets, and get your operation back in
business as quickly as possible with positive public relations.
But what information should be included in a corporate incident
management plan? This interactive session will provide attendees
with best practices to build into an incident management plan that
will manage your business disruption and interface with public sector
agencies effectively and efficiently. The presentation of the audit
checklist is designed to give participants a way to review their
plans and measure them against industry best practices. Attend this
session to prepare an informal evaluation of your plan. Peter Laz, CBCP, is a board member of PPBI. He is responsible
for the BC and incident management programs at Capital District
Physicians’ Health Plan.
Engaging Employees in Disaster Preparedness A major area of failure for even the best-written disaster plans is in the inability to bring that plan to each desk in the organization. Although a plan can look pretty sitting on a shelf, if the employees have no knowledge that it exists and do not carry out their emergency responsibilities, all the effort and expense are lost. Since the plan is in place to ensure that the business survives an emergency, it is possible the business could even go under- all due to lack of an engaging employee-training program. This session will focus on specific ways to bring these themes to your employees in a lively, engaging and entertaining way. Using techniques such as a game show format for informational review, hands on assembly projects to illustrate the importance of communication and need for plan building and ways to reinforce emergency preparedness after students leave the classroom, participants will have the opportunity to actually participate in unique activities and learn how to implement them at their own companies.
Triage Assessment of Organizational Reactions to Disasters The emphasis in assessment for crisis management and business continuity has traditionally focused on prevention through BIA and risk assessment. Unfortunately, these efforts are not 100% successful. In addition to these strategies, a method that assesses organizational reactions in the aftermath of a crisis is needed to enhance BC in the recovery phase. This presentation describes the Triage Assessment Model that can be used to gauge organizational reactions to crises.
Richard James, Ph.D. is a professor at the University of Memphis and co-executive director of Crisis Intervention & Prevention Solutions, Inc.
Ready, Set, Exercise! Successful crisis management and disaster recovery takes more than a plan: it requires realistic testing and validation. How do you do that properly? Are your exercises smoke and mirrors or do they provide as-close-to-real situations as possible? How does your program compare? How can you improve? During this hands-on workshop, you will learn how to set up and conduct a successful contingency plan exercise. Students will master the aspects of effective exercise preparation and execution, including: · The scenario team You will learn how to avoid common pitfalls during the development process and how to anticipate and resolve potential problems that could occur. Exercise evaluation and critiquing methods will also be discussed. With his lively style and real-life examples, Goldman will lead the class through interactive discussions of successful exercise development techniques.
Mock Disaster Exercise: The Ultimate Test Session limited to 200 participants. Come join Ernst & Young’s team of business continuity professionals in the ultimate test of a company’s crisis management capabilities. The Company: A nationwide chain of up-scale department stores whose name is synonymous with American luxury and affluence. The company’s most important asset is its reputation for top-of-the line quality and service. The Crisis: Government intelligence sources have obtained credible information that a terrorist organization is planning a major attack on the company or its reputation. Although the nature or timing of this attack is unknown, company officials have been notified. The Crisis Management Team: The company has a robust crisis management structure, consisting of corporate and regional crisis management teams, emergency response teams, business continuity teams, and various support teams. All teams are immediately activated. The First Challenge: As members of these teams, you will initially face the challenge of preventing, or preparing for, a range of potential disaster scenarios that are limited only by the terrorists’ imagination and resources. You will also need to examine the potential consequences of these scenarios, and make a number of value-based policy decisions. The Subsequent Challenges: All further information is highly classified. However, be prepared to spend the rest of the exercise on the edge of your seat as the terrorists put their plans into action, and you put your crisis management capabilities to the ultimate test.
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Click
here to download the Entire Brochure in PDF
under
stressful conditions and guidance on how to create a personal safety
plan. 
Dr.
Everly is co-founder of the International Critical Incident Stress
Foundation.
Deidrich
Towne, CBCP, is security and disaster recovery manager for National
Grid, USA and serves as chairman, PPBI Board of Directors.
Theresa
M. Smalley is the manager of BCP for Wells Fargo Bank Consumer Credit
Group. She has been involved with disaster planning, management,
response and recovery for more than 20 years.
Maria
E. Weller has been an emergency preparedness specialist for ChevronTexaco
for 13 years. Her responsibilities include the development and maintenance
of office building emergency management plans.
Rick
Myer, Ph.D. is an associate professor at Duquesne University and
co-executive director of Crisis Intervention & Prevention Solutions,
Inc. 
Steve
Goldman is a leading crisis management, business continuity, and
crisis communications consultant. He has more than 25 years experience
in all aspects of crisis management.
