Strategic Session 1
Intermediate/Advanced

DR Secrets You Need to Understand to Improve Your Program

Robert Goodman
Florida Hospital

Putting together an effective disaster recovery program is a daunting task. As difficult as building the process is, making sure that it really works is by far the toughest challenge. There are lots of things that your IS people, vendors and others don’t tell you that you need to know to make your program really work. We’ll explore insights into problems you may not realize that you have and show you how to address them. If maintaining an effective DR program is important to you, you won’t want to miss this session. The DR secrets revealed include: application secrets, personnel secrets, data secrets, vendor secrets, hardware secrets, testing secrets and deployment secrets.
Robert Goodman is a senior level technician who develops and teaches data processing courses at Florida Hospital and around the country. He is also the disaster recovery coordinator for the largest privately owned hospital in the US.

Managerial Session 1
Novice/Intermediate/Advanced

Emergency Management and Business Preparedness: The Legal Issues

Jay Rosenblatt
Simpson Wigle LLP

Leadership in emergency management and business preparedness has to consider both the business and the legal issues. This session is about legal risks and legal liabilities that directors and C-level officers are exposed to, and how to manage and mitigate those risks and liabilities. You will learn about the legal drivers for implementing emergency management and business preparedness plans by identifying operational risk identification, risk management, and risk mitigation, both from a business perspective and from a legal point of view. You will learn actions that can be implemented now, that will mitigate those risks and liabilities.
Jay Rosenblatt is a partner in the law firm Simpson Wigle LLP, located in Hamilton, Ontario, Canada, and is engaged in a business and technology law practice. He counsels companies from early stage start up to maturity through each phase of their growth, and assists them in enhancing enterprise value.

Technical Session 1
Novice/Intermediate

Disaster Recovery Methodology Process Phases

Rich Fiala, CBCP
PepsiCo

The recovery phases during disaster recovery will be presented. These seven phases are scaleable for any recovery scope and can be applied to all recovery environments, including, for example, hot site, redundant site or electronic vault recoveries. For each recovery phase, we include: a process flow diagram, a reference to the DR plan section required for each process block, and a checklist of required action items. These seven recovery phases are also used to benchmark recovery capability progress across business divisions and critical business process functions, demonstrated during DR Exercises.
Rich Fiala, CBCP, has more than 20 years industry experience in disaster recovery, business continuity, emergency management and crisis planning. He has recently been appointed to PepsiCo’s Business Disruption Management and Avian Flu Steering Committees.

Emergency Response Session 1
Novice/Intermediate/Advanced

Emergency Notification Technology: Improving Communications and Helping to Ensure Business Continuity

Leonard Lavitt
Int’l Finance Corp.

This presentation will demonstrate the importance of rapid, accurate communications in the best-laid business continuity plans. Learn information which clearly establishes how emergency notification technology serves as the best strategy for information exchange in a crisis. Discussion will include actual uses of the technology, the criteria World Bank evaluated when they chose their notification vendor and how their organization benefits from the implementation. This presentation will enlighten those examining the technology for possible purchase.
Leonard Lavitt is the business continuity project manager for International Finance Corporation (IFC), member of the World Bank Group. He has more than 10 years of experience in contingency planning and more than 30 years in communications and computer applications.

Advanced Session 1
Advanced

When Bad Things Happen to Good Companies: Corporate Image Rescue

Richard Levick
Levick Strategic Comm.

Gary Pudles
The AnswerNet Network

Bad things sometimes happen to good companies. These things can range from fraud to data exposure and identity theft, violations of regulations, software bugs and viruses, product recalls and major service disruptions. This session offers an integrated response strategy. This entails pro-active public relations to protect corporate image; effective legal actions; identifying, correcting and preventing problems; outsourcing employee whistleblower lines; and rebuilding relationships with buyers.
Richard S. Levick, Esq. is the president of Levick Strategic Communications, a pioneer in global legal media.
Gary A. Pudles founded The AnswerNet Network, the world’s largest telemessaging firm and a leading contact center outsourcer.

Information Session 1
Intermediate/Advanced

Preparing for Hurricane Season and Lessons Learned

Kathy Bork
First Data Corp.

Ron Llewellyn
First Data Corp.

The 2005 Hurricane Season kept many businesses on constant alert and left them vulnerable to the elements. After a season of activating command teams and call trees and dealing with evacuations, who has time to think about business recovery? Exercising a call tree when most of the employees have evacuated the city can be an overwhelming task. Preparing sites for the 2006 Hurricane Season became a challenge for First Data Corporation. The lessons learned became an invaluable tool for bringing awareness to BCP. Learn how to train employees for a disaster through presentations, awareness training and other useful reference material.
Kathy Bork is a senior business continuity specialist for First Data Corporation. She is certified in networking and telecommunications.
Ron Llewellyn is a senior business continuity specialist for First Data Corporation. He has been working in DR and BC for 17 years.