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Strategic Session 1
Colin Ive Protecting a company’s brand is vital. This session will demonstrate the importance of crisis management with properly prepared crisis management teams. The focus is on protecting a company’s brand through well thought out and exercised policies and procedures for both internal and external communications. Learn why call trees don’t work and the alternative approach taken at Nokia UK. Good and bad examples of external communications will be given. The dangers of “perceptions of truth” will be explored as well. Personal experiences will be shared from incidents in the UK: the Windsor Castle fire, aircraft crashes, serious fires, flooding and storm damage; and the many terrorist bombings London has suffered. The presentation is both informative and entertaining. Following the completion of his MBA in 2001 Colin Ive became a senior business continuity specialist with global responsibility at Nokia. A member of the Business Continuity Institute he has presented at UK and European business continuity conferences and was a contributor to the BCI Good Practice Guide for Business Continuity Planning 2005. Managerial Session 1
Robert Crockett Learn how one organization took a functional BCP model and migrated the BCP plan to a process model. Discussion will include function vs. process: drivers and outcomes and advantages for BCP planning. Participants will gain an understanding of the relationships and learn to build support and sponsorship. Also covered will be distributed program ownership, building plans, integrating crisis and response plans, and reporting and metrics for program implementation and success. Robert Crockett is manager of business continuity at Cisco Systems and has been with Cisco for nine years in business continuity, crisis management, and risk management, where he has focused on business continuity management and supply chain management. Technical Session 1
Scott Bisciglia In this session, learn the differences of technical recovery planning, disaster recovery planning and processes for implementing these in a SAP environment. Discussion will include how the two should be used in conjunction with; BIA, applications recover strategies, emergency response and problem notification, developing and implementing the overall plan, maintaining and exercising the overall technical/business recovery plan. Scott Bisciglia has more than 20 years experience in the IT profession. He currently manages technical recovery planning and is a member of the architecture team at S. C. Johnson, a family company. He is responsible for creating, maintaining and testing global technical recovery plans. He also works with Global BRP and TRP leads to insure plans are tested and documented in alignment to North American BRP and TRP. Emergency Response Session 1
Liz Granger,
CBCP In the wake of recent natural disasters and the possibility of a pandemic flu, many public agencies have spent a good deal of time planning for emergency response. However, there are still a variety of gaps in our planning. There is also a lack of shared understanding about the resources and expertise resident in the private sector. The private sector can be a tremendous resource in information exchange, technology, and expertise, but is too often an untapped resource. Discover how San Mateo County, Visa and the local agencies have developed the San Mateo County Corporate Emergency Preparedness Forum to ensure the county can respond and recover efficiently and effectively in the event of a disaster. Liz Granger, CBCP, leads the enterprise resiliency program for all U.S.-based Visa facilities. She is responsible for the development and implementation of the work area recovery program, crisis management teams and related emergency operations centers. Advanced Session 1
Daniel Sadler, CBCP Organizations need to pre-plan loss of facility scenarios and establish alternate business sites to house their critical operations during a disaster. Discussion will include planning, selection, negotiation, construction, management, testing, and usage of various options. Depending on recovery time objectives, security philosophies, available resources, and budgets, organizations may build and manage an internal hot-site or warm-site, designate existing conference and training rooms as recovery sites, select a vendor’s retainer-based workspace recovery solution, choose the flexibility of a mobile recovery unit, or develop mutual aid agreements with other organizations to share resources. The costs, advantages, disadvantages, and logistics involved with these solutions will be highlighted. Daniel Sadler, CBCP, senior business continuity analyst for Constellation Energy, is lead coordinator for corporate Pandemic preparedness, emergency response planning, project manager - business recovery site construction and management, and lead planner for BC in various company divisions. Information Session 1
Dave Newsom,
MBCP Most companies develop business recovery/continuity plans independent of a formalized Incident Command Structure (ICS), causing confusion during activations. An organized disaster management structure can be implemented before, during, or after a disaster or other natural, man-made, or technological event, providing organized response and management in key areas. We’ll examine the planning templates required to support each of these ICS tiers and how defined plans, processes, and trained teams can implement the ICS process before or after events, whether anticipated or unanticipated. Learn best practices in assessing the damage that occurred due to an event in order to organize and prioritize resources required to return (restore) the business to normal operations. Dave Newsom, MBCP, brings more than 17 years of experience in the business continuity and disaster recovery field to his current role as a distinguished member of the consulting staff in the security and business continuity practice of Alcatel-Lucent’s Services Business Group.
Disaster Recovery Journal
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Protecting Your Brand in a Crisis
Migrating a BCP from Function to
Process Model Organization
Technical Recovery Planning
and Disaster Recovery for SAP
Public/Private Alliance: Why It Is Important?
Case Study: Workspace Recovery
at Constellation Energy
Incident Command Structures Help To Assure
Post-Disaster Business Survival
