Recovery Planning Can Speed Your Return to Business
By Ms. Michael C. Redmond
It is human nature to think we wont be hit by a disaster, whether at home or at work. But in the last two years a seemingly endless procession of fires, floods, hurricanes and bombings - and billions of dollars in damages - have proven otherwise.
A written and tested disaster recovery program can determine whether or not your business fully resumes operations after a catastrophe. A sound program is actually a collection of specific action plans:
a disaster avoidance plan to reduce or limit risks
an emergency plan to ensure quick response to a disaster
a recovery plan to guide the firm in resuming vital business functions
a business continuation plan to fully restore all business activities to normal
Disaster avoidance is the cornerstone of any business continuation plan. The first step in creating an avoidance plan is to analyze the potential hazards and how well you are protected against them.
Even the best avoidance plan cannot prevent every disaster. When a serious incident occurs, you must have an emergency response plan. After ensuring human safety for employees, visitors and the public, what will you address first? (Plan to conduct public relations and advertising programs to let your clients know you are still in business and where they can reach you).
When the immediate response to the emergency is completed, it is time to focus on your long-term survival. You need a comprehensive recovery plan ready to implement. This plan should contain the specific steps for recovering critical business functions and restoring your business to pre-disaster conditions.
The scope of the disaster will also have an impact on your recovery. Regional disasters could affect others you do business with including clients, vendors or emergency personnel. Your plan should consider the possibility of competing for resources.
Testing and duplicating your disaster recovery program is critical. For instance, you may find that your employees dont know where key emergency supplies are stored. Or the client contact list may not be current, meaning that the address of your new, important clients is unavailable. The best way to identify unforeseen difficulties is to conduct regular drills under normal conditions.
Finally, finding your disaster recovery program is as important as mapping out your actions. The expense of recovering from a catastrophe can be devastating if unplanned.
Reviewing your insurance coverage now can help avoid cash flow problems later. In addition to ensuring that you have appropriate coverage, check into your insurance carrier claim-paying practices. Some companies pay expenses up-front, others pay a percentage. Your insurers claim philosophy should provide funds to reimburse you for immediate expenses.
Developing a comprehensive disaster recovery program takes foresight and commitment. But if catastrophe strikes, an effective recovery program will provide a smooth, speedy return to business instead of diminished customer confidence, loss of clients and ultimately, failure. Leave the latter option for your competitors.
Mitigating Your Losses
Create an avoidance plan
Develop emergency response plan
Prepare a comprehensive disaster recovery plan
Test and update your plans
Fund the disaster recovery process
Review your insurance coverage
Create an Avoidance Plan
Determine how well the company is protected from them
Plan should cover most important details to protect assets
- Fire protection systems
- Building codes
- Security measures
- Adjacent properties (hazardous activities)
- Geographic locations
- Computer power and security vulnerability
Develop Emergency Response Plan
Ensure all aspects for human safety
Tasks to mitigate damage,
i.e.: computer in a fire situation
Relocate equipment to a clean area
Recover computer operations (hotsite, etc)
i.e.: Water damage
Remove water from the area
Call restoration firm which you contracted prior
i.e.: Vital records
Back up and keep offsite prior to an emergency
Singed and water soaked paper restoration vendors
Prepare a Comprehensive Disaster Recovery Plan
Conduct risk & business impact analysis
Overview of business objectives
Series of options, with costs and activation times
Internal and commercially available strategies
Strategies to recover critical business functions
Restoration of supporting resources if interrupted
Organize recovery teams
Document procedures to implement recovery capabilities
Test and Update Your Plan
Testing, training and maintenance
Exercise recovery capability
Familiarize employees with procedures
Test the plan
Fund the Disaster Recovery Process
Review costs identified for first day, first week, etc.
Prepare emergency line of credit ahead of time
Review Your Insurance Coverage
Review insurance coverage
Check into insurance carriers claim paying practices
Up front payments
Percentage of cost
Discuss immediate expenses with carriers
Ms. Michael C. Redmond is a senior consultant with Chubb Services Corp., Richard P. Luongo is Vice President of DRP for Chubb Services Corp., and Joel F. Tietz is an Assistant Vice President of DRP for Chubb Services Corp.
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