General Sessions

General Sessions

Monday

General Session 1

We Need to Talk: Building Trust When Communicating Gets Critical

8:15 a.m. – 9:15 a.m.

Phillip Van Hooser

VanHooser-Photo300dpiCommunication skills are vital in our industry. Clients can be won or lost, crisis can be mismanaged and employees' rendered ineffective when poor communication is utilized. Learn key strategies to help build better working relationships and sidestep common minefields when communicating gets critical. The tools and tips can be applied to routine tasks and full-out crisis mode in your organization.

Since 1988, Phillip Van Hooser's 800 plus clients and their unique organizational circumstances have afforded him a diverse array of leadership case studies from which to learn.

General Session 2

A View from the Trenches: Why BC Best Practices are Vital for Continued Resilience

9:30 a.m. – 10:30 a.m.

Tony Schmitz, SendWordNow

Tim Marjason, Tim Marjason BCM Consulting

tony-schmidt-headshot2010-high-resTim-Marjason-Bio-Pic-1Business continuity professionals are all too familiar with the consequences of being unprepared for an unforeseen event -- whether it is a power outage, terrorist attack, protest, or natural disaster. In this dynamic session, hear from Tony Schmitz and other industry experts who will explore best practices that can be leveraged to build a resilient organization that can keep its doors open despite the chaos on the front porch. Tim Marjason, from Tim Marjason BCM Consulting, will be presenting on 'Business As Unusual' -- The Business Disruption and BCM Resilience Challenges of London 2012. He will refer to a case study, reference embedding BCM within a large group of private businesses in Westminster, London in the lead up to this summers events in England. Plenty of time will be left for questions.

Tony Schmitz, CEO of SendWordNow, has been an entrepreneur and business executive since 1983.

Tim Marjason, MBCI, CBCI, MEPS, is a BCM consultant based in London, England. He has 29 years experience in the UK public sector, eight of those as a senior business continuity practitioner and manager.

General Session 3

The Evolution of Emergency Responder Performance Challenges and Solutions

10:45 a.m. – 11:45 a.m.

Robert Chandler, Univ. of Central FL

Chandler-DrBob-PEPPERDINEEmergency responders are well-trained professionals with the specialized knowledge to deal with a wide range of emergencies. General research has shown that emergency responders are a resilient group. However, new insight showcases the challenges facing these professionals. Learn the physical and psychological impacts of emergency and crisis contexts. Discover recommendations for more effective management and response, including steps to prevent, inoculate, enhance stress resiliency, and better manage hyper-stress for emergency responders.

Dr. Robert C. Chandler, Ph.D., is professor of communication and director of the Nicholson School of Communication at the University of Central Florida.

Tuesday

General Session 4

State of the Industry: Dare To Dream, Prepare To Execute

8:15 a.m. – 9:15 a.m.

John Jackson Fusion Risk, Mgmt.

David Nolan Fusion Risk, Mgmt.

John_Jacksondavid-nolan1Hear a compelling vision for the future touching on the implications for our industry, the people, services and technologies we rely on, and the fundamental shift in how we manage operational risk. Learn from two industry experts with more than 55 years of combined experience. The session will present a plausible yet provocative vision for the future that will challenge us to open our minds coupled with practical guidance.

David Nolan, president and CEO of Fusion Risk Management, winner of BCI's "Most Innovative Product of the Year".

John Jackson, a Fusion co-founder and winner of BCI's 2012 Lifetime Achievement Award, is active in a variety of industry leadership roles.

General Session 5

Confidence and Control

9:30 a.m. – 10:30 a.m.

Troy McAlpin, xMatters

Regina Phelps, EMSS

McAlPin--Troy---XMATTERSRegina-17RT1Confidence and control is knowing that when something does go wrong, the crisis can be managed from the first alert to the restoration. Join industry experts and invited guests as they review case studies of why mass notification systems may fail you or help you succeed when it matters most. Learn about changing technology and the need to design communication plans that ensure you are able to confidently manage the disaster and stay in control.

Troy McAlpin, CEO of xMatters, brings a wealth of experience in the world of communication technology.

Regina Phelps, an international expert in emergency management and continuity planning, is founder of Emergency Management & Safety Solutions.

General Session 6

Reputational Risk: Safeguard Your Most Valuable Corporate Asset

10:45 a.m. – 11:45 a.m.

Patrick Corcoran

Pat-Corcoran.jpgReputation is a prized and yet highly vulnerable corporate asset. Learn how more than 300 IT managers and C-level executives are looking to IT strategy and infrastructure to safeguard reputational risk for their companies. Be among the first to see the results of a global study around reputational risk and the changing trends. When managing risk is the business that you are in, the value of understanding how unplanned downtime, security breaches and even a simple maintenance update can impact the reputation of your company makes this a session you really do not want to miss. In addition, you will have the opportunity to take part in a follow-on survey.

Patrick Corcoran is currently global business development executive, responsible for leading IBM teams in the development of integrated business continuity solutions.

Wednesday

General Session 7

ISO 22301 Arrived – Now What?

8:15 a.m. – 9:15 a.m.

Brian Zawada, Avalution

Robert Giffin, Avalution

ZAWADA-Brianrobert_giffin_avalution_high_resMuch has been said and written about ISO 22301, the first international BC management standard. But what is it and what's its purpose? What's the key content that practitioners can use to improve BC performance in their organizations? How can practitioners prepare to apply ISO 22301 concepts over the short-term. Learn the answers to these all-important questions by covering the speakers' top five uses of this standard, as well as specific strategies to implement ISO 22301 to add the most value.

Brian Zawada, MBCI, MBCP, is the director of consulting for Avalution and a member of the Board of Directors for the USA Chapter of BCI.

Robert Giffin, CBCP, CISA, is a co-founder and director of technology for Avalution Consulting, a firm specializing in business continuity consulting.

General Session 8

Community Resilience

9:30 a.m. – 10:30 a.m.

Brent Woodworth, LAEPF

John Copenhaver, CMG

Brent-Woodworth--office-photoCopenhaver-John1A new model for emergency management, "Community Resilience" has become the "new" normal. With the announcement of Presidential Policy Directive 8 (PPD-8) there has been significant activity to encourage innovative and motivational community resilience programs. The Los Angeles Emergency Preparedness Foundation was selected by FEMA to lead their national 2012 Community Resilience Innovation Challenge Award program. Learn the continuing trends and impact of catastrophic events along with positive developments in community stakeholder collaboration and resilience.

Brent H. Woodworth is an international risk and crisis management specialist. He serves as president and CEO of LA Emergency Preparedness Foundation.

John B. Copenhaver is president and CEO of Contingency Management Group. He serves as senior advisor to the Business Continuity Institute.

General Session 9

Can You C-C-Connect with the "C" Level?

10:45 a.m. – 11:45 a.m.

Barry Pruitt, Pinnacle Business Concepts Inc.

Pruitt_0081You've made diligent preparation to advance your message for the annual budget "crawl", prepared slide decks and distributed to those with the purse-strings, strategized with your team; and you've read books, attended webinars, and gained advice on presentations. So – why can't you c-c-connect? Discover why your preparation has been all wrong – and therefore the root cause of your "C" level missteps. Gain a roadmap for your long-term direct connect - plus three points to help you successfully connect with any chief officer in your next meeting. Follow these steps and move your "C-C-Connectometer" from zero to the speed of a gazelle in six months or less!

Barry Pruitt is managing partner with Pinnacle Business Concepts.