Strategic Session 1
Measuring Your Success
Using the IT Infrastructure Library (ITIL) methodology for measuring performance, learn how to use key performance indicators (KPI) and critical success factors (CSF) to measure the performance of your disaster recovery program. The session will provide guidelines on what aspects of your disaster recovery program should be measured and how to set up corresponding KPIs and CSFs. You will also learn how to create a scorecard that weighs and scores a KPI/CSF. Lastly you will learn how to convert the scores into simple to read dashboard metrics that can be reported to upper management.
Thomas Lee is a senior business resiliency consultant. He has more than 23 years of overall information technology experience with 14 dedicated to data center disaster recovery. Lee has worked as a consultant and employee for both private and government sectors.
Managerial Session 1
Developing Risk and Resiliency Metrics
In a world of increased regulatory pressures and mounting business failures, risk and resiliency management should be leveraged to improve the risk posture, provide a sustainable and resilient technology environment, deliver business value and contribute to innovation. We will look at governance frameworks such as CobiT and ITIL and develop risk and resiliency metrics that are actionable, deliver business value and are presentable to executive management.
David Cass is vice president, Global Technology Infrastructure (GTI) Risk Management, for JPMorgan Chase and Company. He is part of a team that provides a global strategy to enable the execution of industry-leading technology infrastructure risk, resiliency and controls approaches that are adaptive, scalable and cost effective. Cass serves as the committee chair for the Risk and Security Management Education Committee within JPMorgan Chase.
Technical Session 1
Case Study: Data Protection Strategies at the Canadian Cancer Society, Ontario
The Canadian Cancer Society is a national organization with separate autonomous divisions in each of the Canadian provinces. For the Ontario Division, data protection is one of the most important elements of its disaster recovery strategy. That’s why it has deployed a combination of VMware and Riverbed technologies to virtualize, de-duplicate, back up and replicate all of the data on its Storage Area Network at the primary data center, to its DR site. A consolidation effort this past year has enabled the organization to optimize data transfer over the wide area network, reduce the amount of equipment at the DR site, and dramatically improve replication times and data backup processes.
Gerry Holmes, director, information technology, has been a member of the Canadian Cancer Society leadership team since March 2006 and reports directly to the CFO.
Emergency Response Session 1
Psychological First Aid For First Responders
Since the mind and body are inseparable, it is important to assess both when responding to emergencies. As first responders/ first receivers you are charged with assessing a situation and the safety of those involved. The tools you will learn at this training will help make this part of your job easier and provide some additional strategies for dealing with crisis situations. This session will also cover: Four typical stress responses, interventions for those in crisis mode, psychological first aid, ongoing concerns, self care, buddy care, resilience and confidentiality.P.J Havice-Cover is the emergency manager for the Colorado Medical Society doing strategic planning for disaster response with the medical community across the state. She serves as a federal reservist on a team with the National Disaster Medical System as a mental health and public information officer (PIO).
Advanced Session 1
Future Proofing your Organization: Managing Risk
The continued growth and interest in the management of risk coupled with the increased interest in the need to demonstrate cost effectiveness and compliance/assurance with a variety of standards and regulations, has required those with these responsibilities to begin to consider where synergies lie and build more resilient systems. Attendees will learn about a framework that has been developed and implemented to address these concerns. The integrated approach allows for a flexible, yet robust, approach to the preparation, response and recovery to a variety of incidents that could affect the ongoing operations and activities of an organization.
Gavin Love is responsible for the business resilience program for an international engineering professional services organization.
Information Session 1
The State Of Business Continuity Management
Learn the current state of business continuity management. The results of the Disaster Recovery Journal and Forrester’s 2nd Annual BC/DR Market Study will be reviewed. In addition, topics covered will include: Are companies managing BC as an on-going program or one time planning event? Who is responsible for BCM? What standards matter most? How frequently do companies refresh the BIA and risk assessment? What risks are companies most concerned about? What is the scope of the BCP? How frequently do companies invoke their plans? The session will conclude with an overall assessment of current BC management efforts and provide recommendations and suggestions for improvement. This is a good session for anyone wanting to understand how their BCM efforts stack up to their peers and to hear the latest advice from Forrester Research.
Stephanie Balaouras is the principal analyst of business continuity and disaster recovery for Forrester Research.