Spring World 2013 speaker Todd Litman shares his insight into his session, the conference and the business continuity industry as a whole. Read on to learn the challenges facing business continuity planners and the tools they will need to conquer them.
Disaster Recovery Journal: Your session at Spring World 2013 is titled “Business Continuity Considerations for Business Process Offshoring.” Why is this session important to today’s business continuity professionals?
Litman: Today’s business environment is rapidly changing due to increased customer and shareholder expectations, technology enhancements, and desire to capitalize upon globalized resources. Nearly all companies could conduct some activity having the propensity to be moved offshore (i.e. manufacturing, call centers, account reconciliation, help desk, etc). This session will provide a high level awareness as to the potential steps and actions which should be taken before, during and after entering into a BPO relationship.
Disaster Recovery Journal: Your session covers the various risks and benefits associated with offshoring business processes and the affect it may have on an organization and its business continuity management program. What will attendees take away from this session and how can they implement it into their organization?
Litman: Attendees will come away from this breakout session with an understanding of how business process offshoring affects an organizations business continuity management program. Attendees will be provided with several different techniques which can be implemented to manage and monitor the resiliency level of offshore processes. The attendees will also have the opportunity to receive two Excel templates via email after the conference that can be used as a basis for monitoring process resiliency and measuring an outside service providers business continuity management program.
Disaster Recovery Journal: What are the benefits of having face-to-face training at a conference?
Litman: There is nothing like participating in a DRJ Conference where there are many opportunities to receive training in person. Webinars and online conferences may be cheaper but as the saying goes, “You get what you pay for.” Face-to-face training allows the conference participants to engage the speakers, fellow participants and garner answers to their questions.
Disaster Recovery Journal: How do disasters such as Hurricane Sandy affect the need for training for business continuity professionals?
Litman: Large disasters, such as Hurricane Sandy, grab the attention of governmental agencies as well as customers and non-customers. Response to such disasters will be scrutinized by many as far as timeliness, effectiveness and overall impacts. To avoid being a headline in any media outlet, organizations must ensure their business continuity programs are positioned and team members trained to dynamically respond to any type of disaster. A majority of businesses which experience a disaster never recover, and for those that do, many of those go out of business within a few years.
Disaster Recovery Journal: What are some of the most challenging issues business continuity planners face and how can Spring World 2013 help with these?
Litman: Business continuity professionals face many challenges in their planning and event management responsibilities. Garnering support for the BCM program from the top down can be somewhat challenging. It is like selling life insurance you never need it until it is too late. Understanding and implementing industry best practices for managing disaster type events will serve the organization well. Nobody likes to see events happen. However, there is no better time to demonstrate the need for, and capabilities that an effective business continuity program can provide. Spring World 2013 has more than 30 different presentations available that address many of these challenges and many more. In addition the networking opportunities allow for further discussion and idea sharing outside of the traditional training environment.