General Sessions,  Monday

General Session 1

Achieving Success Through Responsibility

8:15 a.m. - 9:15 a.m.

Kit Grant, Comfort Zone Infiltration

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Strong leadership skills and decision making is imperative in our industry. Build your personal power and actions with tips from expert speaker Kit Grant. Learn a step-by-step action to create a motivated and productive environment. By building personal responsibility in an organization, individuals can gain skills and move their careers forward. Learn to take action now, change any negativity and push beyond limitations.

Kit Grant, CSP, director of Comfort Zone Infiltration, has been inducted into the Speaker Hall of Fame and delivers life’s lessons with humor. He has produced several DVDs and CDs.

General Session 2

An Interview with the CEO: Business, Technology and What’s Next

9:30 a.m. - 10:30 a.m.

William Brennan, Forsythe

Michael Croy, Forsythe

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IT plays a major role in how fast a business can go. In fact, you can make the case that IT effectively is the business. This means BC/DR professionals have more on their hands than ever and must adapt effectively. Discover a better understanding of how your role as a BC/DR professional has changed, how you must adjust your strategic outlook to remain successful, and best practices for keeping your business resilient.

William Brennan, president and CEO, Forsythe Technology, has more than 30 years of IT industry experience and currently leads Forsythe.

Michael Croy, senior principal advisor, Forsythe Technology, has more than 20 years experience in building, developing, and implementing DR/BC programs.

General Session 3

How to Achieve True Enterprise Resiliency

10:45 a.m. - 11:45 a.m.

Geno Pandolfi, US Bancorp

Percy Cohrs, Disney

Tom Wagner, Direct Edge

David Nolan, Fusion Risk Management

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There is a lot of talk about achieving resiliency. But what exactly is true enterprise resiliency and how is the best way to achieve it? In this panel discussion, hear from industry experts who deal with these challenges on a daily basis. Learn the methologies and strategies they implement in their firms and how you can translate those to your organization’s needs. Questions will be submitted in advance from the audience for this session. Send your question regarding enterprise resiliency and related matters to patti@drj.com

Geno Pandolfi is senior vice president/executive director, Enterprise Readiness Services: U.S. Bancorp.

Percy Cohrs is the executive director, business continuity management for Disney.

Tom Wagner, BCM head for Direct Edge, the world’s fourth largest stock exchange.

David Nolan, president and CEO of Fusion Risk Management, winner of BCI's Most Innovative Product of the Year will be moderating the panel discussion

General Sessions,  Tuesday

General Session 4

Social Media and Hurricane Sandy – Friend or Foe?

8:15 a.m. - 9:15 a.m.

Regina Phelps, EMSS

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Social media, although a relatively new tool, is already pervasive in our society. Back in “the olden days,” after an incident occurred, companies could issue a press release, hold a media conference, and that would suffice for communication. No longer. Anyone with a smart phone is now a roving reporter. Today, companies must be prepared to interface with the public using social media to get their message out. Discover how it can be used in times of disaster as well as implemented for everyday use. We’ll take a look at recent disasters, including the devastating Hurricane Sandy, and discover what roles social media played as well as gauge the success of such actions. Learn how your company can use these web-based and mobile technologies to turn communication into an interactive dialogue.

Regina Phelps, CEM, RN, BSN, MPA, president, Emergency Management &Safety Solutions is an internationally recognized thought leader in the field.

General Session 5

How Can a Thunderstorm Threaten $600 Million of a $2 Billion Business?

9:30 a.m. - 10:30 a.m.

Brian Rossmann, J.Crew

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On June 30, 2012, what should have been a simple thunderstorm knocked out power to millions of people in Virginia, West Virginia, Ohio, Maryland and Washington DC. J. Crew’s Distribution Center, located in Virginia, is responsible for shipping hundreds of thousands of packages per week, which adds up to close to half a billion dollars annually. Learn how communications protocols and other resiliency efforts were able to minimize an interruption that lasted for weeks for customers throughout the region, along with lessons learned from several critical mistakes.

Brian Rossmann is currently the director of operational risk at J. Crew, where he works to mitigate risks internally and throughout the supply chain.

General Session 6

Reputation: A Critical Component of Business Continuity

10:45 a.m. - 11:45 a.m.

Bruce Blythe, Crisis Mgmt. Intl.

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At the heart of any crisis response are strategic decisions that will serve as “defining moments.” These strategic decisions have the critical power to bring you and your organization swiftly toward successful resolution ... or they can spiral you deeper into entanglements that can increase the damage. Most crisis preparedness is focused at the tactical level, i.e., evacuation, emergency response, notifications, communications, accommodating media, etc. Beyond tactics, the attention here will be on crisis decisionmaking and strategic crisis management. The objective is to increase the likelihood that, when needed, participants will become crisis champions.

Bruce Blythe, a crisis management expert, is the owner and chairman of three companies that provide employers with a continuum of crisis preparedness, crisis response, and employee return-to-work services.

General Sessions,  Wednesday

General Session 7

Charting the Course toward True Resiliency: Enhancing Individual and Organizational Endurance

8:15 a.m. - 9:15 a.m.

Robert Chandler, Ph.D Univ. of Florida

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Emergency responders, crisis team members and DR personnel face critical challenges in the emergency response context that can break them down emotionally, physically and cognitively. Beyond certain optimal threshold levels such situational factors can create significant dysfunctional physical and mental impacts, erode performance, harm their well-being and undermine effective response/management. The presentation summarizes the physical, emotional and psychological impacts of emergency and crisis contexts. Learn a general road map for training objectives, techniques and approaches for building resiliency in both individuals and organizations.

Dr. Robert C. Chandler, Ph.D., is professor of communication and director of the Nicholson School of Communication at the University of Central Florida.

General Session 8

What Happens Next?

9:30 a.m. - 10:30 a.m.

John Copenhaver, CMG

Brent Woodworth, LAEPF

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As we look at the world into which we’re moving at breakneck speed – with its warming temperatures, melting ice caps, expanding populations and recurring resource shortages – we find ourselves pondering the question of “what happens next, and is there anything positive that I/we/someone can do about it?” Join us as we look at taking the term “resilient communities” from its beginnings as an important concept into what now must become a blueprint for action – by all of us.

John B. Copenhaver is president and CEO of Contingency Management Group. He serves as senior advisor to the Business Continuity Institute.

JBrent H. Woodworth is an international risk and crisis management specialist. He serves as president and CEO of LA Emergency Preparedness Foundation.

General Session 9

Automagically Bring it To the C-Suite

10:45 a.m. - 11:45 a.m.

Barry Pruitt, Pinnacle Business Concepts Inc.

Pic of Barry Pruitt

Now you can bring it to the C-suite ... every time! When you learn the answer to strategy versus budget, your DR, BC, and Risk success seems to happen automagically. Get proven ideas to make the point by utilizing the essential ingredients in your communication in a way that expands, illuminates, and illustrates your points while increasing your credibility. You’ll gain proven steps that successful technical professionals employ to build rapport, earn trust, and get results with C-level executives. By the end of this session you’ll stop dozens of communication mistakes before they occur and learn simple steps to be invited back to the C-suite.

Barry Pruitt is managing partner with Pinnacle Business Concepts.