Strategic Session 4
Social Media: How to Get Ahead of – and Stay Ahead of – the Social Media Game
Regina Phelps, EMSS
Social media, although a relatively new tool, is already pervasive in our society. Back in “the olden days,” after an incident occurred, companies could issue a press release, then hold a media conference, and that would suffice for communication. No longer. Anyone with a smart phone is now a roving reporter. Today, companies must be prepared to interface with the public using social media tools to get their message out. How can your company use these web-based and mobile technologies to turn communication into an interactive dialogue? Explore how your company can engage this new media in powerful and productive ways.
Regina Phelps’ niche includes incident management team development, pandemic planning, emergency operations center (EOC) design, and the development of emergency exercises for large global companies.
Managerial Session 4
How The Public/Private Partnership Can Enhance Resilience
Denise Anderson, FS-ISAC
Learn the role that public and private partnerships can play in helping organizations remain resilient in the face of threats and incidents. They will discuss several initiatives that have taken place in the financial sector and point to specific examples of success through partnerships with government agencies such as the U.S. Department of the Treasury, the Department of Homeland Security, the financial regulators and then the regional coalitions and the owners and operators of financial service critical infrastructure.
Denise Anderson, is chair of the National Council of ISACs and vice president, FS-ISAC, government and cross-sector programs at the FS-ISAC.
Technical Session 4
Developing a Comprehensive Data Protection Solution
Monica Stebbins, Mitre Corp.
This session will explore the elements of a comprehensive data protection solution and will help you make sense of your data protection requirements. We will identify differences between backups vs. archiving vs. replication. Discussion will also include storage tiers, comparing replication types, identifying the role of tape and other sources for off site data and service management/ITIL storage.
Monica Stebbins has worked as an IT professional for 15 years in the areas of database, storage and backup administration. She currently works for Mitre Corporation in Bedford, MA as a system administrator.
Emergency Response Session 4
Continuity Awareness and Training: The Right Way
Phil Lambert, Ripcord
Our industry for years has promoted continuity in such a way as to minimize our importance and our ability to establish significance. This has got to STOP. A new paradigm is upon us that demonstrates clearly the value a continuity program brings to an organization. Having plans on-the-shelve do not save lives or minimizes impacts. Successful continuity planning and disaster management boils down to two primary assets: “simple, accurate and viable plans” and “knowledgeable, trained and ready people.” Both are required to achieve a resilient organization. Learn a well-organized approach to the diversity of training types and delivery models for an effective and efficient training strategy. Learn what a training strategy looks like, how content will drive what type of training works best and learn to make training stick by delivering engaging content with just the right balance of information, instruction and entertainment.
Phil Lambert is the founder and president of Ripcord, previously known as the Center for Continuity Leadership. He has nearly 20 years of experience in business continuity and disaster planning. Since founding the Ripcord in 2004, Lambert has designed and produced numerous customized training courses for corporations large and small.
Advanced Session 4
World-Class Business Continuity: So How Do They Do It?
John Liuzzi Southern Wine & Spririts of America
The term world-class can be defined as products, services, or processes that are evaluated by customers and industry-experts to be among the best of the best in terms of design, performance, quality, and satisfaction. So what does it mean to have a world-class business continuity program? This informative session presents easy to understand principles, concepts, techniques, and best practices that have stood the test of time and have been adopted by the world’s leading organizations in order to develop and sustain an effective and robust business continuity program. Additionally, this session will discuss a simple, proven, and standardized approach that any organization can immediately adopt to enhance the maturity and execution of its business continuity program.
John Liuzzi is currently the director of business continuity for Southern Wine and Spirits of America, the nation’s largest distributor of wine and spirits with operations in 35 states.
Information Session 4
Decisions in a Crisis or Emergency: DICE, A Model for Decision Makers
Deborah Higgins, The BCI
DICE is a model process which is designed to help top management and their teams to develop the professional judgement necessary to make effective decisions when dealing with a crisis or an emergency situation, its subsequent effects and the ensuing consequences. Adoption and use of this protocol will enable decision makers to demonstrate that their decisions were assessed and managed in a reasonable manner under the circumstances existing at the time. This applies even if some harm should result from their decisions and actions.
Deborah Higgins is the head of learning and development for the BCI and has more than 15 years experience as a practitioner in emergency management, corporate project management and business continuity management in both the private and public sector in Canada and the UK.