Strategic Session 1
Seamless Integration of Crisis Management and Recovery Teams
Ray Mach, IMG
Within large companies there may be many recovery plans and one or more crisis management teams. During events with a broad impact, it is critical to effectively manage the coordination and communication across many departments, divisions and locations. Learn how some large companies address this through the structure, roles and responsibilities of the teams at all levels. This includes having a well defined linkage to connect the smallest department recovery team to the global crisis management team to enable a good flow of information. Discover critical success factors, team hierarchies, BC plan implications and support tools.
Ray Mach is currently senior manager, business continuity, leading the formation of a global BC program at IMG, a global leader in sports, fashion and media, operating in more than 30 countries.
Managerial Session 1
Communications Can Make or Break Your Recovery Efforts
Michelle Cross, Wells Fargo Ins. Srvcs.
Business continuity plans guide organizations through crisis events to keep the business running; however, the ability or inability to communicate this can greatly enhance or undermine the overall impact of the crisis to the organization. Many companies do not address crisis management and communications which leaves the company vulnerable to loss of customers, market share and reputation. Learn best practices for effective crisis management and communications, and examine the implications of poor crisis communications. Participants will learn the steps to create crisis management and communications plans, including the importance of social media.
Michelle Cross is a senior vice president, with more than 20 years of experience. She is a Certified Business Continuity Planner and a Certified Data Center Professional, with specific expertise in project management and developing organizational business recovery plans.
Technical Session 1
What Works: Services and Service Supply Chain Risk Management
Don Hall, CBCP, Cisco Systems Inc
Cisco Services customer support and service supply chain organization implements an effective, practical approach to identifying, prioritizing and managing supplier business continuity risk using limited resources. Learn Cisco Services’ supplier BC processes highlighting assessment scoping, questions, risk dialogue, metrics and supporting supplier contracts language. Cisco Services assesses critical supplier BC management to identify risks and the BC team partners with critical suppliers to drive BC improvements and reduce risks.
Don has more than 20 years of professional experience in technology and business continuity management working in the Biotech, Education, Publishing, and Technology industries. As an IT Director, Don was responsible for the ground-up architecture, build-out, and management of an IT support structure to enable the development and launch of the first B2B printing platform in the marketplace. Don was recruited back to a previous employer as Director of Technology and Business Continuity where he led the design, implementation, expansion, and management of their global Business Continuity Management program.
Don is a Certified Business Continuity Professional (CBCP) that brings more than 10 years of Business Continuity and Disaster Recovery planning experience to his current role with Cisco Systems, Inc. Don leads Cisco Services’ critical supplier business continuity risk as well as business impact analysis efforts for a global team of 60+ business continuity champions covering 20% of Cisco’s global business and $40B revenue.
Emergency Response Session 1
Old Dogs CAN Learn New Tricks: Applied Techniques for Optimizing the Value of BC/ DR
Lenny Sharpe, Target
Ryan Falcone, N'compass
Forget what you’ve learned about BC/DR… well, most of it anyways. Innovative practitioners are moving beyond compliance and finding new ways to integrate best practices from multiple risk management disciplines to deliver unprecedented value to their organizations. Drawing upon examples from many different industries, this presentation will demonstrate applied techniques for reducing operational costs, optimizing resiliency, improving the effectiveness and efficiency of crisis response, ensuring alignment with strategic business priorities, and delivering indispensable risk intelligence to executive leadership.
Lenny Sharpe, manager of the technology continuity management team at Target, has more than 16 years of experience as a security, crisis management, DR and BC professional.
Ryan Falcone, senior strategic consultant, N’compass, is an enterprise risk management professional with more than a decade of strategic experience in BC, DR and crisis management.
Advanced Session 1
Advanced BIA and Risk Modeling
Egbert Smith, ABN AMRO
Our (organizational) environment is becoming more and more complex (complex organizations, complex regulations, more outsourcing and out tasking, changing threat landscape, etc.). New methods and techniques can help overseeing this complex world. Learn how Probabilistic Graphical Models (PGMs) and graph databases can extend and enlarge our insight in the dependencies between processes, resources, threats, threat impact (BIA) and BCM requirements. In the third part of the presentation I want to discuss these methods with you and hear how you cope with the struggle to maintain insight in this complex world.
Egbert Smit MBCI is deputy Corporate Continuity Officer at ABN AMRO, a large Dutch bank. He started his career at the first Dutch disaster recovery center 29 years ago and has always worked within the DR/BCM arena.
Information Session 1
Preparedness during the Boston Marathon Terrorist attacks
Paul Dattoli, Partners Health
Partners Healthcare hospitals played a major role in saving lives during the Boston Marathon terrorist attacks on April 15, 2013. Our first responders along with many medical staff members in Boston had participated in exercises to deal with with such events and were well prepared. This presentation will touch on some of the occurrences at Partners’ hospitals during that event as well as the important role our technology infrastructure played behind the scenes to ensure all systems were available and operating properly.
Paul Dattoli, CBCP, AMBCI, ITIL, is an Information Technology leader with 30 years experience in business, industry, and higher education.