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Volume 27, Issue 3

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Fire Tests AmeriGas Plans

Written by  Rick Fabrizio October 22, 2010

Three years ago I asked, “What if a disaster shut down access to Valley Forge?” At the time, no one expected such a catastrophe to happen, but that question led to AmeriGas’ development of a disaster recovery and business continuity team that established a back-up plan. Begun in 2006, the plan spanned IT and critical business function recovery, leveraged third-party recovery space, and included annual testing. The goal was simple – to “minimize the impact to customers, employees, and cash flow.” At 6 p.m. on Wednesday, Dec. 16, 2009, all of AmeriGas’ preparation was put to the test as fire broke out at the joint headquarters of AmeriGas and AmeriGas’ parent company UGI. As a result of prior preparation and the general “can do” attitude that permeates the AmeriGas organization, recovery teams were able to avert any material impact to AmeriGas’ field operations. This article documents the incident, response, and lessons


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