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Volume 27, Issue 3

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Work-at-Home Strategies for Crisis Management

Written by  CAROL MOORE, Ph.D. & GREGORY SHAW, D.Sc. October 22, 2010

An organization’s ability to remain operational during a crisis depends on its ability to maintain the productivity, engagement, and safety of employees. A work-at-home strategy is an approach for maintaining operations when the organization’s facilities are damaged or if events disrupt normal work schedules. This article examines the role of work-at-home strategies in the context of workforce continuity, presents issues and challenges that the strategy must address, and recommends ingredients for successful implementation. As LaPedis and Lindberg observe in their 2008 DRJ article Workforce Continuity: Emerging as a Separate, Urgent Issue, workforce continuity “is not an IT problem, but an issue that will pull resources from multiple departments.” Yet, according to the Society for Human Resource Management, only about onethird of business continuity plans include human resources as a critical component. To implement a work-at-home strategy, it is essential for an organization to proactively identify and address issues such as individual

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