Breakout Track 2

Breakout Track 2 Monday, September 25: 2:45 p.m. - 3:45 p.m.

Breakout Track 2 – Session 1

The 4 pillars of Event Management: Planning, Training, Notification and Execution

Monday, September 24, 2018
2:45 p.m. – 3:45 p.m.

Carl Russell, Fidelity Investments

Carl Russell

Every Business Continuity Professional at some point in their career will be exposed to managing events as a BCP. How successful you are will rely on 4 major areas: Planning, Training, Notification and Execution. There are many great “take aways” that a new or seasoned BCP can take from this topic. From a planning perspective, you have to make sure you have the right participants on your event teams. You need the key decision makers in your organization. It is more than just a warm body coming to a conference call during a crisis. Also, you need to think about what information about an event you will share with your event teams. You have to strike a balance of sharing the right information so they can make an informed decision. From there, you need to provide event teams with training on the how and why they are important to your BCM program. This should include tools they can use, review and prepare prior to a potential business interruption. From a notification perspective, using a good industry wide recognized tool is critical to reaching people in a timely, effective manner. This also means creating a maintenance program for keeping your event teams current. Lastly, and most importantly, executing the planning and training you put in place for your organization. If you put the effort into the planning, training, and set up of your notification system before an event occurs, the execution will flow well and you will be successful.

About Carl Russell
Carl Russell has been in the Business Continuity Profession for over 25 years. Carl is currently the Senior Director, Business Continuity with Fidelity Investments and has been working here for 16 years. He brings a wealth of institutional knowledge on Event Management as well as other major areas of a BCM program.


Breakout Track 2 – Session 2

We Plan For All Hazards – But This?

Monday, September 24, 2018
2:45 p.m. – 3:45 p.m.

James Callahan, Amerisource Bergen Corp.

James Callahan

Although an all-hazards approach requires planning for a broad spectrum of emergencies and provides a solid foundation for preparing response and recovery activities, it is important to realize that it does not require planning for ALL imaginable emergencies – that’s just not possible.

The 2017 Atlantic hurricane season was record setting and extremely destructive, featuring 17 named storms, and was the costliest in recorded history. Throw in typhoons in Asia, earthquakes in Mexico, and wildfires across the Western US, and you can see why one global company’s Emergency Operations Center was quite busy last year.

This session will provide you with a variety of experiences and lessons learned to help improve your plans by sharing how a Fortune #11 healthcare solutions provider successfully dealt with unanticipated challenges, including near total destruction of a U.S. territory’s core infrastructure, and managed to continue providing critical products and services to customers in spite of the adverse circumstances.

About James Callahan
James G. Callahan, CBCP, MBCI, is currently Senior Director, Global Business Resilience at AmerisourceBergen Corporation (ABC).


Breakout Track 2 – Session 3

Win the “Buy-In Battle” with High Stakes Stakeholder Management

Monday, September 24, 2018
2:45 p.m. – 3:45 p.m.

James D. Linney, Federal Aviation Administration
Bob Etris, Evans Incorporated

James Linney Bob Etris

Many continuity and recovery leaders suffer the same challenge – getting and keeping business continuity as a consistent priority, with the right level of organizational support. The Federal Aviation Administration Air Traffic Organization manages the safest and most complex airspace in the world, moving millions of people daily from 21 centers, 200 approach controls, and 476 air traffic control tower facilities and thousands of critical pieces of equipment. Despite any differences between what we all do, we all share a common challenge in making and keeping resiliency a priority - before a crisis happens. Even in a difficult budget, political or daily operations-focused culture – you can gain support by engaging your leadership and others you may not have thought of in new ways to garner lasting support needed for success. We will share recent successes that apply equally to the public and private sector, at both the local and enterprise levels.

About James Linney
James D. Linney is the Director of Operational Readiness within the FAA’s Air Traffic Organization (ATO).

About Bob Etris
Bob Etris, Partner and Sr. Director of Aviation, joined Evans Incorporated in 2003.

Breakout Track 2 – Session 4

Reimagining Your Crisis Management Program

Monday, September 24, 2018
2:45 p.m. – 3:45 p.m.

Regina Phelps, EMSS

Regina Phelps

Many companies fail to have a great Incident (Crisis) Management Team because they lack four simple things. Are you developing or retooling the team you have? If so, you need to attend this critical session to learn the top four things you need to have a great incident (crisis) management team.

The goal of this session is to help you create both a great team and a great process in order to manage incidents large and small. There are four key things that we often find missing in company teams and plans: Clearly identified roles and responsibilities, a formal assessment process, the ability or knowledge to develop an Incident Action Plan (IAP) and timely and effective communications. This session touches on those four top critical components of a successful Crisis Management Team.

About Regina Phelps
Regina Phelps, CEM, RN, BSN, MPA, president/CEO, Emergency Management and Safety Solutions.

Breakout Track 2 – Session 5

AI-enabled Autonomous Disaster Recovery Test Validation

Monday, September 24, 2018
2:45 p.m. – 3:45 p.m.

Dawn Chung, CNA Insurance

Dawn Chung

Disaster recovery testing is not only mandatory for compliance requirements it is essential to protecting technology investment and brand value.Annual disaster recovery testing validation requires numerous resources from technology and business, competing with regular business operation needs.

Even more problematic from a resourcing perspective is the reliance upon antiquated manual DR test methods and programmers sidetracked to write test scripts. How can you design a thorough, meticulous disaster recovery program that keeps your Board Risk and Governance committee, business, and IT happy?

Disaster Recovery Automation using AI. Autonomous DR test validation will record successful test execution, produce indisputable evidences for your auditors, while at the same time reducing cost and risk of prolong recovery.

About Dawn Chung
Dawn Chung has a significant 18 years of IT related position with over a decade of passion in business resilience -disaster recovery.

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