General Session 1

The Levity Effect: It Pays to Lighten Up

When:
Monday, September 19, 2016
8:15 a.m. - 9:15 a.m.

Speaker:
Scott Christopher, The Culture Works

 Scott Christopher

The evidence is abundant: it pays to lighten up. From greater employee engagement to earning a better paycheck, leaders who embrace levity enrich the lives of their direct reports and reap personal rewards as well. In this humor–laced session, bestselling author Scott Christopher (The Levity Effect: Why It Pays to Lighten Up and People People) reveals how tapping your “lighter side” brings tangible, positive results. Attendees learn what constitutes levity–Latitude, Attitude and Gratitude™, how to discover their own sens” of humor, how to effectively recognize employee accomplishments, and what successful organizations are doing to cultivate a more people–friendly culture. Amid audience interaction and lots of laughter, attendees experience firsthand ‘the levity effect’ in action.

 

About Scott Christopher
Scott Christopher is VP of speaking and training at The Culture Works, and a consultant on strengthening work culture with recognition and fun.

 

General Session 2

Establishing Command & Control in Three Critical Areas for BCM Program Success

When:
Monday, September 19, 2016
9:30 a.m. - 10:30 a.m.

Speakers:
David Nolan, Fusion
John Steffen, Charter Communications
Melanie Lucht, Carnegie Mellon

David Nolan John Steffen Melanie Lucht BCI Certified

How do BCM practitioners gain command and control across every aspect of their programs? Making great decisions every day to ensure business resilience is challenging when ongoing change affects risk and impacts to the enterprise. This session presents new ways of managing three critical areas of BCM programs so you can gain control and be in command every step of the way. Business Impact Management for continuous awareness of changing risks and impacts to the enterprise. Plan Management to architect a planning strategy for activation, manage plan content for consistency, currency & completeness, and engage plan owners more effectively. Simulations and Crisis/Incident Management to be better prepared for any scenario, manage multiple teams across any combination of plans, and gain efficiency to reduce recovery times.

About David Nolan:
David Nolan, MBCI, is the CEO and founder of Fusion Risk Management, Inc with more than 30 years of experience in business continuity risk management. Nolan is a frequent contributor to industry forums providing webinars, blogs, articles and presentations.

About John Steffen:
John has nearly 30 years IT experience ranging from application development to Business Continuity program management. He has worked at Charter Communications since 2005 with a primary focus on disaster recovery efforts. John’s work over the past 6 years has evolved into management of the IT Service Continuity program and implementation of tools and methodologies to improve resiliency and recoverability of business processes.

About Melanie Lucht:
Melanie Lucht, MBCI, MBCP, CIC, CCM is the Senior Manager of Disaster Recovery/Business Continuity Services at Carnegie Mellon University where she is responsible for managing the strategy and execution of the Disaster Recovery/Business Continuity program. Prior to joining CMU in January of 2013, Melanie was a Vice President of Enterprise Business Resiliency at PNC Financial Services.

 

General Session 3

A Generator on a Skateboard: The Power of One in Times of Crisis

When:
Monday, September 19, 2016
10:30 a.m. - 11:45 a.m.

Speaker:
Dr. Melanie Irons, Charles Darwin University

Dr. Melanie Irons

In January 2013 bush fires raged across southern Australia, destroying properties and stranding thousands of people for several days while towns on the Tasman Peninsula were completely cut off. Standard communications lines were over loaded with calls and people needing help. Looking at community resilience, the use of social media in times of crisis, psychological first aid, spontaneous volunteers and the leadership of on-line emergent groups; Dr. Melanie Irons and her team created a Facebook page to help the community get the information they needed. The page “exploded” in a social media whirlwind. Dr. Irons and her team played a pivotal role in the response and recovery of the bush fires. Find out what insights were gained from the experience in manning such a group, as well as her research on the analysis of over 2500 posts and 700 questionnaires.

 

About Dr. Melanie Irons
Dr. Melanie Irons is now lecturing/researching at Charles Darwin University in the Northern Territory, Australia. She also does consulting for a range of governments and universities, throughout Norway, Germany, Canada and New Zealand.

 

General Session 4

If This Was All You Had

When:
Tuesday, September 20, 2016
8:15 a.m. - 9:15 a.m.

Speakers:
Regina Phelps, EMSS
Marty Olson, Bank of Canada

Regina Phelps 

What if your company lost all of its systems? How would you continue to serve your customers and be there for your employees? This general session explores this somber topic and asks the very serious question, “How do you go manual?” The session begins with building the case about why this might be important for you and your team to spend time on this challenging question. It then peels back and explores how you go about doing the “impossible.” Learn about the exercise that convinced the Bank of Canada that answering this question was an important effort, and how they went about it. Topics covered: What it means to really lose systems; The kind of breach that might make this happen; How to figure out how to go manual; Determining your first steps.

 

About Regina Phelps
Regina Phelps, CEM, RN, BSN, MPA, is the president of EMSS, is an internationally recognized thought leader in the field of emergency management, pandemic, and contingency planning, consultation, training, and speaking services to clients on four continents. Her niche includes incident management team development, pandemic planning, emergency operations center (EOC) design, and the development of emergency exercises for large global companies.

About Marty Olson
Marty Olson, MBA, is a senior analyst in the continuity of operations program (COOP) office at the Bank of Canada. Olson began his career with the Bank as an economist working in analytical and policy functions with Canada’s foreign reserves portfolio. With a strong background in the Bank’s time-critical business functions, his focus with the COOP office includes leading exercise design and implementation. In 2016, Olson was a key player in implementing a restructured incident management team and he led the Bank’s efforts to execute a functional exercise to validate the new structure.

 

General Session 5

The Convergence of Enterprise and Resiliency Risks in the Hybrid Cloud Era

When:
Tuesday, September 20, 2016
9:30 a.m. - 10:30 a.m.

Speaker:
Mike Errity, IBM

Mike Errity

The changing definition of a disaster is causing an undeniable convergence of enterprise risk and resilience practices. In this evolving interconnection of business and IT ecosystems, new approaches are emerging to ensure business is always on. Leveraging our most recent market survey, we’ll test four primary conclusions about mastering the disciplines of disaster recovery – connecting the principles of these best practices for infrastructure and security risk mitigation to the new operational paradigms created in the hybrid cloud era.

 

About Mike Errity
Mike Errity is the vice president of IBM Resiliency Services, North America, a business line of IBM Global Technology Services. Errity is responsible for all elements of this operation, managing a large consulting, sales, and delivery team that creates client value to earn loyalty with industry leading service processes. Errity and his team work with clients to design and implement solutions to mitigate enterprise and operational risk.

 

General Session 6

Extreme Event-Active Shooter/Armed Intruder!

When:
Tuesday, September 20, 2016
10:45 a.m. - 11:45 a.m.

Speaker:
David Smith, PWI

David Smith

An armed intruder on premises presents an imminent, serious and dangerous threat. When such a threat of immediate harm to employees, students or visitors is identified, certain actions may help in preventing serious injury or death. It is estimated that over one million workers are assaulted or stalked each year on the job resulting in 1000 deaths from workplace violence. The session will outline strategies to include in your risk mitigation efforts when dealing with an armed intruder. The session applies to anyone concerned for their own and/or public safety.

 

About David Smith
David A. Smith, founder of Professional Workplace Interaction, Inc., (PWI) is an author and highly experienced dynamic speaker. Smith has extensive experience in executive management, field operations, product launch and financial management at the corporate and small business levels. He has conducted extensive leadership, behavioral risk management, business continuity and disaster planning training for the insurance industry, corporations, private businesses, university personnel, and government agencies across the United States and Canada.

 

General Session 7

A BC Professional’s Survival Guide: Five Steps to Avoiding the Axe and Prospering

When:
Wednesday, September 21, 2016
8:15 a.m. - 9:15 a.m.

Speakers:
Frank Perlmutter, Strategic BCP
Keith Cantando, Cisco Systems

Frank Perlmutter Keith Cantando BCI Certified

As the mistakes of the past continue to plague our industry, record numbers of Business Continuity professionals are getting fired, phased out, or stuck in dead–end jobs. Common value killers compromise our professional success and leave us in the most unenviable of positions. Learn a five–step process to survive and thrive as a BC professional. Proven methods, tools, and activities utilized by hundreds of the most–successful professionals in the industry will be discussed–along with the biggest pitfalls to avoid. This session is geared towards all levels of experienced professionals.

 

About Frank Perlmutter
Frank Perlmutter, MBCI, is the president of Strategic BCP®.

About Keith Cantando
Keith Cantando, CBCLA, is manager of global business resiliency at Cisco Systems.

 

General Session 8

Crisis as a Peril™ – What is the biggest risk your organization faces?

When:
Wednesday, September 21, 2016
9:30 a.m. - 10:30 a.m.

Speaker:
Jim Satterfield, Firestorm

Jim Satterfield

If common exposures like fire, workplace violence, malpractice, or the myriad of other known vulnerabilities were the first thing to come to mind, think again. There is a far greater problem lurking. Crisis! Crisis as a peril. Crisis as the cause of the damage to your business, your brand, your company’s existence. Fire. Flood. Cyber. These are known risks. They are manageable, mitigable, and controllable. Where planning often fails – working on those things that you “don’t know.” The biggest risk an organization faces is the unknown. So what does this all mean? What is the biggest risk your organization faces? It is the impact of the unknown. It is the “rate of change” that widens the gap between what is known and unknown. It is the crisis created by the thing which is lurking in the dark.

 

About Jim Satterfield
Jim Satterfield is the president/COO of Firestorm. Satterfield has experience as president, CEO, and COO of various public and private companies.

 

General Session 9

Competence is Overrated: Move Fast, Get it Right, and Move On

When:
Wednesday, September 21, 2016
10:45 a.m. - 11:45 a.m.

Speaker:
Barry Pruitt, PBC, Inc.

 Barry Pruitt

Brain hack: old school was to learn it, learn it well, and milk the skill forever. Today, you don’t have time. Once you become consciously competent at anything you better start working on the next skill. Learn the four levels of competence, how to identify each, and when it’s time to trigger a new cycle. Consciously pushing yourself through all four levels accelerates your career. You can’t afford complete incompetence but, just a pinch may be what it takes to spice up your success.

 

About Barry Pruitt
Barry Pruitt serves as the managing partner with Pinnacle Business Concepts, Inc.

About These Sessions

The morning General Sessions are tailored to a broad audience covering topics that appeal to all conference attendees.

Start your day of learning and networking with sessions that focus on the best business continuity strategies, trends and topics in the industry.