Breakout Track 5

Breakout Track 5


Breakout Track 5 – Session 1

Terrorism: You May be Covered – Or Maybe Not!

Tuesday, September 19, 2017
9:30 – 10:30 a.m.

Regina Phelps, EMSS

How does terrorism fit into your crisis/continuity planning? We hear of terrorism incidents occurring almost daily in many parts of the world. Everyone no doubt remembers the iconic images of the World Trade Center towers collapsing and thousands dying in New York City. However, since that time, we have experienced only occasional domestic and international forms of terrorism within the United States.

If your organization has offices or stores abroad, the terrorism threat may feel more real or urgent than if you are housed only in the United States. There are many questions for you to consider as you review your hazard vulnerability analysis and impacts of a possible terrorism event. For starters, is the event a:

  • Direct physical violent incident affecting just your organization?
  • Direct physical violent incident affecting others but not you (your city, region, nation)?
  • Cyber incident directly affecting your organization?
  • Cyber incidents indirectly affecting your organization (through attacks to others such as the grid, other critical infrastructure or supply chain vendors)?
The goal of this session is to define the current terrorist threat and answer the question, “Should terrorism be included in your crisis/continuity planning, and if so, where does it belong”?

Topics Covered

  • Terrorist definitions.
  • Current terrorist threats.
  • Hazard vulnerability analysis and the terrorist question.
  • How you incorporate the terrorist threat into your crisis and business continuity plans – if you do it at all.

About Regina Phelps
Regina Phelps, CEM, RN, BSN, MPA, president/CEO, Emergency Management and Safety Solutions.


Breakout Track 5 – Session 2

Crisis Management Simulation

Tuesday, September 19, 2017
9:30 – 10:30 a.m.

Frank Shultz, BC in the Cloud
Courtney Eiceman, BC in the Cloud

Frank Shultz Courtney Eiceman

The first several hours following an incident are critical and it’s within this time period that we will be conducting our simulation. After dividing into teams, we will engage in a live, interactive simulation in which each team will coordinate responses as the situation unfolds. We will review several scenarios of varying difficulty and complexity and will discuss all aspects of communications relevant today including social media. By the end of the session, you will be able to assess if your organization is prepared for the next event and you will have additional tools in your belt with which to build out a successful crisis management plan.

About Frank Shultz
Frank Shultz is managing director at BC in the Cloud.

About Courtney Eiceman
Courtney Eiceman is director of marketing at BC in the Cloud.


Breakout Track 5 – Session 3

Bringing Business and Technology Teams Together

Tuesday, September 19, 2017
9:30 – 10:30 a.m.

Richard McClure, SunTrust Bank

Richard McClure

Knowledge is power. In today’s complex world of Disaster Recovery options and customer demands, it’s critical that Business and Technology teams not only have an awareness of the others responsibilities, but that they are able to fully understand what it means to be successful in the midst of a disaster. Effective collaboration, support from Executives, and well-defined planning is key to over-coming the information gaps and providing for a seamless recovery. Learn from this company’s processes to bridge the gaps.

About Richard McClure
Richard McClure, CBCP, joined SunTrust in 2012 and is currently serving as the group vice president and manager of the enterprise business continuity, disaster recovery, and third party continuity governance teams.


Breakout Track 5 – Session 4

Crisis Index – Is this event a Incident or a Crisis?

Tuesday, September 19, 2017
9:30 – 10:30 a.m.

Jim Satterfield, Firestorm

Jim Satterfield

The Firestorm Crisis Index™ provides a uniform evaluation to compare crises and evaluate appropriate actions and communications needed. In the rush to communicate, errors are made, and exposures increase. Understanding the reach, context, and acceleration of social and traditional media perceptions in a crisis empowers management to guide decisions and crisis communications. Crisis Index algorithm addresses three dimensions quantitatively. The three dimensions are: Outrage (Shocking, Offensive, Despicable, Shameful, Crazy, Beyond Belief, & Extreme); Fault (Responsibility, Culpability, Accountability, & Liability); and Fear (Panic, Alarm, Terror, Dread, Anxiety, Horror, Concern, & Worry).

Attendees will:
• Learn the key crisis questions and strategy actions
• Develop crisis messages
• Experience decisions actions, and communications in a crisis scenario

About Jim Satterfield
Jim Satterfield is the president/COO of Firestorm. Satterfield has experience as president, CEO, and COO of various public and private companies.


Breakout Track 5 – Session 5

Ignoring Product Change Risk –
Murphy’s Law Creating a Disaster

Tuesday, September 19, 2017
9:30 – 10:30 a.m.

Vicky McKim, Aureon

Vicky McKim BCI Certified

This session will review the true story of a service provider moving a core product to a new delivery platform, the impacts of that move and the aftermath. The lessons-learned from this particular migration project can be applied to many business activities involving change. The lessons go beyond traditional change management to the need for robust business contingency planning where we don’t normally see it applied – to a product. Take away practical advice on identifying product and project risks, developing controls, creating response plans with triggers for response activation and communication considerations.

About Vicky McKim
Vicky McKim MBCP, MBCI is manager enterprise business continuity for Aureon.




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DRJ Spring World 2018
March 25-28, 2018
Orlando, FL

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