Solutions Track

Sunday, 4:00 - 5:00pm

About Solutions Track

Back by popular demand – don't miss out on the Solutions Track. This innovative afternoon of workshops was so popular last year that we decided to feature it back for DRJ Fall World 2017.

On Sunday afternoon you have the chance to learn from industry service providers on how they used business continuity products, services, and other technologies in real-life cases and incidents. Learn from real-life examples at DRJ Fall World 2017!

Solutions Track 1

The Tools for Incident Readiness

Sunday, September 17, 2017
4:00 – 5:00 p.m.

Jim Mitchell, eBRP

Jim Mitchell

Resilience, recovery and continuity are goals which require more than a BIA and a Plan. The true objective of BCM – effective Incident Management – can only be achieved by focusing on the building blocks needed to improve your organization’s response capabilities. In this session, learn how each of the 4P’s of the Incident Management Framework contributes to the ultimate goal of effective Incident Management, regardless of the type of disruption.

About Jim Mitchell
A frequent speaker at Business Continuity conferences, many of Jim Mitchell’s blogs can be found elsewhere on eBRP’s website and has published articles in DRJ, Continuity Insights and Continuity Central.


Solutions Track 2

Cyber Resilience –
What is Really Changing and How do we Keep Pace?

Sunday, September 17, 2017
4:00 – 5:00 p.m.

Joe Starzyk, IBM

Joe Starzyk

Demand is growing for organizations to address the significant changes being encountered necessary to keep resiliency programs current with business expectations. Digital transformation, increasing cyber activity, and evolving regulatory scrutiny are examples of factors that require enhanced response to adverse events. During this session we will discuss the evolving methods used to address this changing landscape. As an example of an automated approach, we will demonstrate how we can leverage data replication and orchestration to mitigate cyber security risks.

About Joe Starzyk
Joe Starzyk is a business development executive with IBM Resiliency Services, a division of IBM Global Technology Services. Starzyk is a member of the IBM Academy of Technology.


Solutions Track 3

Integrating Business Continuity and Information Security

Sunday, September 17, 2017
4:00 – 5:00 p.m.

Rob Giffin, Avalution
Dustin Mackie, Avalution

Rob Giffin Dustin Mackie

Join us to explore how leading companies are integrating Information Security and Business Continuity to better utilize time and resources, reduce the burden on the business (ultimately leading to better participation and buy-in), and drive to a higher level of performance across both disciplines. This presentation will explore the potential integration points between the two disciplines, real world examples and practical recommendations on how to implement them.

About Rob Giffin
Rob Giffin (CBCP, CISA) is a co-founder and director at Avalution Consulting.

About Dustin Mackie
Dustin Mackie is managing consultant for Avalution.


Solutions Track 4

Get Back to Work! Positioning your Business for Workplace Resiliency

Sunday, September 17, 2017
4:00 – 5:00 p.m.

Stephanie Samuels, Voya Financial

Stephanie Samuels

Our world is high-speed, mobile and global. With a world that now demands everything fast, fast and faster it’s imperative when disasters happen that our businesses recover quickly. During this interactive and informative session we will discuss alternative workplace recovery solutions, selecting a program that fits your geographic & business needs, and identifying potential gaps to align with this ever evolving world.

About Stephanie Samuels
Stephanie Samuels works for Voya Financial as a core member of the business resilience office.


Solutions Track 5

Setting the Right IT DR Expectations With your Business

Sunday, September 17, 2017
4:00 – 5:00 p.m.

Pat O’Day, Bluelock

Pat O’Day

The key to a high-performing IT disaster recovery plan is having the right mix of solutions to achieve your organization’s need for speedy recovery and maximum value. In this session, learn how to set the proper expectations with your business around not only how long recovery is going to take and what it entails but also the ongoing investment through either outsourcing the solution or the burden it will continue to put on your IT team. Join us as we discuss how to:
• Perfect your IT DR solutions to ensure complete confidence at time of recovery
• Tier your applications, by considering dependencies and order of operations
• Work with the business to prioritize your applications
• Set business expectations on RTO, or the time it takes to recover
• Fully understand the amount of work it will take to support all expectations

About Pat O’Day
Pat O’Day, Bluelock’s chief technology officer.


Solutions Track 6

Strategic Risk Management Through Effective Key Risk Indicators

Sunday, September 17, 2017
4:00 – 5:00 p.m.

William Hord, Quantivate

William Hord

Regardless of your industry, strategic risk management through key risk indicators (KRI) is critical to ensuring the success of your organization. There is increasing pressure on you as management to provide enterprise-wide information necessary for the success of your organization. Their need for strategic risk management data to help them be more effective in meeting the organization’s strategic goals is more imperative than ever. Please join us as we demonstrate how to effectively create strategic KRIs for the board, management and business units through a step-by-step example you can implement within your organization.

About William Hord
William “Bill” Hord joined Quantivate as the vice president of enterprise risk management services responsible for providing strategic consultation to organizations seeking to enhance or create viable and sustainable enterprise risk management programs.


Solutions Track 7

FinTech Case Study: Why Mobile Call Center Testing Is Still Crucial in a Cyber World

Sunday, September 17, 2017
4:00 – 5:00 p.m.

Brandon Tanner, RENTSYS
Steve Hamilton, Fiserv

Brandon Tanner Steve Hamilton

With the rise of ransomware and the ever-increasing cost of data breaches, cybersecurity has become a key focus of disaster recovery and business continuity across all industries — especially in the financial services sector. At the same time, customers of financial institutions are expecting always-on service and easy access to live agents when they need them. In this session, Brandon Tanner, will discuss some of the key trends driving the need for call center continuity. Additionally, Steve Hamilton, will share best practices his organization learned during a mobile call center test.

About Brandon Tanner
Brandon Tanner is the senior manager for Rentsys Recovery Services.

About Steve Hamilton
Steve Hamilton is the business continuity manager for Fiserv.


Solutions Track 8

Is your Technology Partner Resilient? Best Practices from Cisco

Sunday, September 17, 2017
4:00 – 5:00 p.m.

Sheri Hamilton, CISCO Systems
Mark Hoskins, CISCO Systems

Sheri Hamilton Mark Hoskins

Technology plays a very important role in resiliency, emergency response and management. Maintaining and quickly restoring network connectivity is critical to minimize business impact that could result in physical and financial loss, confidence, perception and trust. In this session, you’ll get a behind-the-scenes look at Cisco’s escalation management approach and best practices that you can use as a vendor. Plus, some guidance on key attributes to look for when choosing a vendor so you have the right IT partner who is prepared when disaster strikes, but who can also support your resiliency planning.

About Sheri Hamilton
Sheri Hamilton is a Sr. Manager in Customer Assurance (CA), which is part of Cisco Technical Services.

About Mark Hoskins
Mark Hoskins is a Customer Assurance Executive with Cisco.




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DRJ Spring World 2018
March 25-28, 2018
Orlando, FL

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