Tuesday Workshop Sessions

About These Sessions

Tuesday Workshop Sessions are held on Tuesday, September 19, 2017, 3:00 - 5:30 p.m.

These interactive sessions allow attendees to explore topics in-depth. Choose one session.


Tuesday Workshop Session 1

Cyber Breach: What if Your Defenses Fail? Conduct a Cyber Breach Exercise to Map your Strategyn

Tuesday, September 19, 2017
3:00 – 5:30 p.m.

Regina Phelps, EMSS

Regina Phelps

Few companies have serious plans for how they will respond to the impact of an actual cyber breach – and even fewer stress-test those plans. Such exercises force real-time situation analysis and decision-making in much the same way that a fire drill does, while recognizing that cyber incidents are infinitely more complicated.

This workshop shows Business Continuity Planners, Crisis Managers, and their IT counterparts how to stage a cyber breach exercise that will test preparedness, surface “hidden” circumstances, and sharpen the responsiveness of everyone from top executives to front-line business managers and technologists.

Attend this session and learn how to go about developing a realistic cyber exercise that will challenge the Incident (Crisis) Management Team, the technology staff, and the business units. Leave this workshop having thought out some key aspects of a cyber tabletop exercise, feeling better prepared to develop the exercise (and perhaps a bit more paranoid).

Topics covered:

    • What if Your Defenses Fail?

    • What a Cyber Exercise Is – and What it Isn’t.

    • What Happens When Everything Quits Working.

    • Cyber Breach Design Principles

About Regina Phelps
Regina Phelps, president of EMSS, is an internationally recognized thought leader in the field of emergency management, pandemic, and contingency planning, consultation, training, and speaking services to clients on four continents. Her niche includes incident management team development, pandemic planning, emergency operations center (EOC) design, and the development of emergency exercises for large global companies.


Tuesday Workshop Session 2

Active Shooter – What Happens When the Shooting Starts?

Tuesday, September 19, 2017
3:00 – 5:30 p.m.

Ken Schroeder, PPBI
Deidrich Towne, Jr., PPBI
David Ziev, PPBI

Ken Schroeder Deidrich Towne, Jr. David Ziev BCI Certified

This session focuses on an active shooter situation and what the statistics and studies reveal about the situations and survivors. The PPBI team will apply emergency response planning techniques along with preparedness training aids for employees, friends, and family members.

Active shooter incidents are different than others in that you might be the target. You will learn the following during this session:

    • The different types of active shooter situations

    • What survivors have taught us about surviving these type of events

    • Developing a preparedness plan

    • Developing an emergency response plan

    • How to work with first responders

Active shooter is another incident management plan that should be a part of every company’s planning tool set.

About Ken Schroeder
Ken Schroeder, PPBI.

About Deidrich Towne, Jr.
Deidrich Towne, Jr., MBCI, senior technical consultant at PPBI.

About David Ziev
David Ziev, MBCI, ITILv3, PPBI training director.


Tuesday Workshop Session 3

Ready, Set, Exercise!
How to Develop and Conduct a Successful BCP/DRP Exercisee

Tuesday, September 19, 2017
3:00 – 5:30 p.m.

Dr. Steven Goldman, M.I.T.

Steven Goldman

Successful crisis management and disaster recovery takes more than a plan: it requires realistic testing and validation. How do you do that properly? Are your exercises smoke and mirrors or do they provide as-close-to-real situations as possible? How does your program compare? How can you improve? During this hands-on workshop, you will learn how to set up and conduct a successful BCP/DRP exercise. Students will master the aspects of effective exercise preparation and execution, including:

    • Types of drills and exercises

    • Elements of a successful exercise

    • Scope, objectives, and extent of play

    • Scheduling and coordination

    • The scenario development team

    • Scenario ideas and events you can use

    • Resources and props

    • How to conduct, evaluate, and critique

    • Imagination, creativity, and leadership

    • Dr. Steve’s highly acclaimed Exercise Planning Checklist.

You will learn how to avoid common pitfalls during the development process and how to anticipate and resolve potential problems. Exercise conduct, evaluation, and critiquing strategies will be discussed. With his lively style and real-life examples, Steve will lead the class through interactive discussions of successful exercise development.

About Steven Goldman
Dr. Steven Goldman is a leading crisis management and BCP consultant and former global BCP manager for a Fortune 500 company. Over his long career Goldman has developed, conducted, and evaluated drills and exercises ranging from one-hour tabletops to massive three-day exercises involving hundreds of responders from dozens of companies and government agencies.


Tuesday Workshop Session 4

Superhero Leadership:
A Crisis Leadership Development Workshop

Tuesday, September 19, 2017
3:00 – 5:30 p.m.

Robert Chandler, Lipscomb University

Robert Chandler

Leadership is the most influential and critical element of successfully managing a contingency or crisis. Effective leaders have the necessary knowledge, skills and abilities to inspire and impact others. A good leader understands the core mission and objectives, and has the skills that enable them to perform at high levels of effectiveness. A Super leader turns a challenging situation into an opportunity. Many employees including executives and managers remain under-prepared to function as super leaders during crisis situations.

This interactive learning workshop focuses on “Superhero Leadership” knowledge, skills and abilities.

The workshop will cover topics such as:

    • Review the traits, characteristics of superhero leadership

    • Reflection and self-assessment processes

    • Identify key areas for improvement in superhero leadership skills and abilities

    • Create a personalized superhero leadership road map to more effective leadership skills

    • Applications to develop ability to recognize and critically evaluate superhero leadership in action.

    • Superhero leadership case studies for analysis and discussion

    • To identify relocation sites and ensure operational and managerial requirements are met before an event occurs

Superhero leaders are defined by their abilities and actions, not their titles or positions. Are you ready to be a Superhero Leader? Join us for this short workshop and devote yourself to start the process to develop your own superhero leadership strengths.

Outcome objectives of the Superhero Leadership workshop include:

    • Knowledge of the Superhero Leadership KSAs

    • Superhero Leadership Self-Assessment Activity

    • Personalized Leadership Skills Formation Action Plan Creation

    • Leadership Case Study Analysis and Discussion Experience

About Robert Chandler
Robert Chandler, Ph.D. (University of Kansas) is an internationally recognized expert on multiple aspects of communication and human interaction in specialized contexts. He currently holds an academic appointment as a Professor at Lipscomb University.


Tuesday Workshop Session 5

BCM Return on Investment

Tuesday, September 19, 2017
3:00 – 5:30 p.m.

Richard Long, MHA Consulting

Richard Long

Assessing the Return on Investment (ROI) in your Business Continuity Management (BCM) program is key to knowing if the time, money and resources you spend on the program are being optimally used. ROI is also a key indicator of the ability of your program to recover the critical operations of your organization. Understanding your BCM ROI tells you if your program is getting the intended results, and can allow for a quick course change if the numbers start to move in the wrong direction.

Our research has concluded that a high percentage of BCM practitioners do not utilize meaningful metrics (compliance, residual risk, ROI) to assess the health and capability of their programs, yet complain that management doesn’t understand their needs. Calculating ROI by using the metrics is one method of engaging management and providing a basis for managing expectations. In this session, we will discuss how to leverage the metrics associated with your BCM program to reinforce your traditional ROI measurements, and demonstrate to management that their investment in the program has been a wise one.

About Richard Long
Richard Long is a Senior Advisory Consultant and practice team leaders for Technology and Disaster Recovery related engagements at MHA.




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