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December 23, 2013

2013 IT Outsourcing Year in Review: Grading Our Predictions

CIO — Around this time last year, CIO.com and its outsourcing experts made some plucky predictions for IT services in 2013 We said this would be the year that outsourcing governance finally grew up. (Hardly.) We said outsourcing customers would take matters into their own hands with more do-it-yourself deals. (They did.) And we predicted that customers would value domestic presence as a key differentiator among service providers. (It was just one of many factors.)

We revisited all of our prognostications from last year and found that three of them were right on target, four of them were off base and the other two were just beginning to take shape at year's end. As we pull together our 2014 forecast, here's how those 2013 predictions turned out:

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http://www.cio.com/article/744941/2013_IT_Outsourcing_Year_in_Review_Grading_Our_Predictions

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