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Fall Journal

Volume 27, Issue 4

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Are you a good crisis manager? Lyndon Bird FBCI explores the key qualities of good leadership during bad times

So, are you a good crisis manager?

This is a difficult question for a business continuity practitioner to ask because generally they will be asking it of a senior executive or even a CEO, who is unlikely to believe they are anything less than excellent. However, many examples, such as the BP communications debacle after Deepwater Horizon or the failure of Toyota's management to address safety concerns in the U.S., show that the ability to successfully manage a global company does not always guarantee success in managing a crisis.

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