Spring World 2015

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Fall Journal

Volume 27, Issue 4

Full Contents Now Available!

Depending on an SLA? See-ya Later, Alligator

To some, an “SLA,” or service-level agreement, represents a formal contract between a customer and a supplier. to others, it signifies a guarantee that a service will always be available and operational.

To read the article, please click here:

http://disaster-resource.com/index.php?option=com_content&view=article&id=1676%3Adepending-on-an-sla-see-ya-later-alligator&catid=3%3Aplanning-and-management&Itemid=9