Although each business disruption is unique and many decisions will have to be made as situations unfold, a business continuity plan provides a framework and preparation to guide these decisions, as well as a clear indication of who will make them. A successful business continuity plan includes the following elements.
Define a team structure
- Develop a clear decision-making hierarchy, so that in an emergency, people don’t wonder who has the responsibility or authority to make a given decision
- Create a core business continuity team with personnel from throughout the organization, including executive leaders, IT, facilities and real estate, as well as physical security, communications, human resources, finance and other service departments
- Create supporting teams devoted to related functions such as emergency response, communications, campus response and business readiness