Fall World 2014

Conference & Exhibit

Attend The #1 BC/DR Event!

Summer Journal

Volume 27, Issue 3

Full Contents Now Available!

October 10, 2013

Implementing BCM through complexity

Thomas Puschnik
Zurich Financial Services

Leading a BCM framework in a complex and challenging operating environment is no easy task but one potential key to success is effective relationship management. There are at least two key components to achieving this.

First is in terms of the BCM workforce. Having a team identity or common purpose, a set of agreed goals and clear roles and responsibilities all help to form the basis of a good team. Going from 'good' to 'great' requires a focus and commitment to building strong trusted relationships and recognising there will be setbacks along the way. This requires strong leadership and the will to take time out to listen and get to know team members and to understand their needs and concerns. This is especially true in regions where languages and cultures differ significantly.

...

http://thebceye.blogspot.com/2013/10/implementing-bcm-through-complexity.html