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Volume 27, Issue 3

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July 8, 2013

Incident Management & Crisis Management – Very Different, Often Confused

Those of us who spend our business lives immersed in the Business Continuity industry swim through a sea of acronyms.  Meanwhile, we are constantly seeking the support and cooperation of colleagues who are often confused by those same acronyms.

We can make understanding easier simply by using real terms instead of acronyms.  But unless we can clearly define those fundamental Business Continuity terms, we still risk confusing our potential supporters and partners.

There are two common terms that are too often used (or confused) interchangeably:  Incident Management and Crisis Management.  They are not the same.  They are related – but have differences in purpose and objectives that ought to make their definitions clear: