Fall World 2014

Conference & Exhibit

Attend The #1 BC/DR Event!

Summer Journal

Volume 27, Issue 3

Full Contents Now Available!

September 10, 2013

IT Pros and BYOD Users See Support Much Differently

CIO — Are you dropping the ball when it comes to enterprise mobility?

A new report suggests IT might be delivering poor mobile support to BYOD employees even though IT pros think they're doing a good job. In other words, mobility is becoming a major point of contention in the rocky IT-business relationship -- and tech leaders aren't even aware there's an issue.

 

A Failure to Communicate

Technology services and product provider CDW surveyed 1,200 mobile users and 1,200 IT professionals, and found a significant disconnect: 64 percent of IT professionals graded themselves with an A or B for providing personal mobile support (including BYOD policies and technical support), while 56 percent of users gave IT a grade of C or worse.

...

http://www.cio.com/article/739361/IT_Pros_and_BYOD_Users_See_Support_Much_Differently