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Volume 27, Issue 4

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Playing dumb is really not a smart crisis management move

After being taken to court for underpaying a cook at his Oriental Teahouse restaurant in Melbourne, Australia, to the point where she was owed $28,000 in back wages, owner David Zhou appears to have decided some crisis management was in order.

We would assume that’s why Zhou, who runs a restaurant group which operates three other locations in Australia, agreed to an interview with Smart Company, but what exactly made him think that the “I’m so stupid” defense was a legitimate one, the world may never know.

http://managementhelp.org/blogs/crisis-management/2013/02/06/the-%E2%80%9Ci%E2%80%99m-so-stupid%E2%80%9D-defense/