Spring World 2015

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Summer Journal

Volume 27, Issue 3

Full Contents Now Available!

Top 3 Secrets to Maintaining Business Continuity

With the winter season in full swing and in the wake of Super Storm Sandy, a great divide has emerged between companies that can deliver quality customer care regardless of circumstance and companies that leave callers stranded. In today’s highly competitive business environment where customer expectations are higher than ever before, service interruptions are simply unacceptable. Busy signals or long on-hold times can damage brands, diminish loyalty and cause customers to switch to competitors.

http://www.customerthink.com/blog/top_3_secrets_to_maintaining_business_continuity