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June 16, 2014

Forrester: CIOs at Risk of Multimillion-Dollar Liabilities' Over Mobile Software Licenses

Computerworld UK — Software licenses for mobile users are a "grey area" legally, opening enterprises up to mounting costs unless a compromise with vendors is made, Forrester has warned.

Although software vendors have forecast that their spoils from maintenance support will grow, the reality is that companies are seeing diminishing maintenance budgets against increasing demands for technology to improve customer service. Therefore CIOs "must better align spending", analyst Duncan Jones said at the Forrester Forum for Technology Management Leaders in London this week.

Increasing mobile users are blurring the definition of what constitutes a separate user license, as software vendors like Oracle and SAP attempt to capture revenue from businesses' new mobile projects.

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http://www.cio.com/article/754210/Forrester_CIOs_at_Risk_of_Multimillion_Dollar_Liabilities_Over_Mobile_Software_Licenses