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July 11, 2014

Google and the Serbian Crown: A Case for Universal Data Governance

Rene Bertagna ran a northern Virginia restaurant called the Serbian Crown for 40 years. It attracted Washington, D.C. diners with unusual fare such as horse, lion and kangaroo meat. For 40 years, his restaurant was a dining destination in and of itself.

Bertagna blames the Internet, and specifically Google, for its closure last year, according to a July Wired article. He sued Google over the Serbian Crown’s erroneous listing on Google Places, which listed the restaurant as closed on weekends when, in fact, weekends constitute the bulk of the restaurant’s business. He and his attorney contend a hacker created the error, but that Google was unresponsive to his phone calls asking to change the listing.

This problem isn’t as unusual as you’d like to think. Wired offers many other examples, and quotes Mike Blumenthal, a consultant who helps fix listings and who blogs about Google gaffs on his own site.

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http://www.itbusinessedge.com/blogs/integration/google-and-the-serbian-crown-a-case-for-universal-data-governance.html