Computerworld - When Healthcare.gov was launched last October, it gave millions of Americans direct experience with a government IT failure on a massive scale. But the overall reliability of federal IT operations is being called into question by a survey that finds outages aren't uncommon in government.
Specifically, the survey found that 70% of federal agencies have experienced downtime of 30 minutes or more in a recent one-month period. Of that number, 42% of the outages were blamed on network or server problems and 29% on Internet connectivity loss.
This rate of outage isn't anywhere near as severe or dramatic as what Healthcare.gov faced until it was fixed. But the report by MeriTalk, which provides a network for government IT professionals, suggest that downtime is a systemic issue. The research was sponsored by Symantec.
The report is interesting because it surveys two distinct government groups, 152 federal "field workers," or people who work outside the office, and 150 IT professionals.