CIO — Are you dropping the ball when it comes to enterprise mobility?
A new report suggests IT might be delivering poor mobile support to BYOD employees even though IT pros think they're doing a good job. In other words, mobility is becoming a major point of contention in the rocky IT-business relationship -- and tech leaders aren't even aware there's an issue.
A Failure to Communicate
Technology services and product provider CDW surveyed 1,200 mobile users and 1,200 IT professionals, and found a significant disconnect: 64 percent of IT professionals graded themselves with an A or B for providing personal mobile support (including BYOD policies and technical support), while 56 percent of users gave IT a grade of C or worse.