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Volume 27, Issue 4

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October 15, 2013

ITIL, ITSM, and the Way They Can Help Business Continuity

IT is at the heart of most business today. Whether it’s in marketing systems and CRM, design software applications, production line automation or finance and accounting, if the information technology being used breaks down, so do business operations. Conversely, when service from the IT department is defined in terms of the business objectives of the organisation, business continuity can be positively reinforced. ITIL (IT Infrastructure Library) and ITSM (IT Service Management) both take business goals as the starting point for defining and implementing levels of IT service. How then do ITIL and ITSM compare and what are their roles in helping to improve business continuity?

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http://www.opscentre.com.au/blog/itil-itsm-and-the-way-they-can-help-business-continuity/