When the director of technology states that the IT infrastructure is up and available after a disaster, many believe it means that an organization can now begin to operate as normal. This is not completely correct; it’s only part of the solution. It’s like a car salesman pointing out a car on the lot; just because it’s sitting there doesn’t mean it’s ready for use – you need gas, a key and other bits before it’s ready for use. So, just because the technology infrastructure is ready, doesn’t mean it’s ready for use.
What’s happened is that the infrastructure has only been restored; the organization still needs other components in play before it can safely say it is back to operations – not necessarily ‘normal’ operations (Is it ever ‘normal’ to operate in disaster mode??). Yet when technology is restored there is the misconception that all must be well.
I like to keep 4 R’s in mind when an organization is getting back up on its feet after a major situation. Below describe four key stages that an organization must go through before it can state – confidently – that it’s back open for business – albeit, no doubt at reduced capacity and capability.