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Volume 27, Issue 3

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Press Releases

Press Releases (1328)

Call centers equip agents with multiple high-performance desktops powered from one PC

Calgary, AB – High-performance workstations are essential to the success of most call centers, but as call centers around the world face continual pressure to reduce costs and improve performance and control costs, traditional computing approaches place are too costly. AMJ Technologies, an IT support company based in Las Vegas, NV, has adopted Userful virtualization software to reduce the cost of its computing infrastructure and improve performance and quality control.

The simplest and most flexible virtual desktop solution, the all-in-one Userful VDI software appliance leverages zero client devices to replace physical PCs, saving an average of 60% of hardware and 90% of electricity costs. From a single Core i7 PC, Userful offers concurrent use of different operating systems including full Microsoft™ Windows desktops and free, integrated desktops such as Chrome-based cloud-client, Linux, signage solutions and desktops delivered through Remote Desktop Protocol (RDP). The browser-managed Userful solution takes virtualization beyond the desktop, and can also be used to power interactive touch displays, digital signage and video walls.

AMJ Technologies has been installing Userful Multiplatform in call centers to set up fleets of workstations, and is now able to offer multiple desktop environments for each agent, but at a fraction of prior costs. Andrew Johnson, owner of AMJ Technologies, has been extremely pleased with choosing Userful Multiplatform because of it's of simple set up, affordability and high performance.

"Userful is the only software that does what it can do with very simple installation. The first station I configured was up and running within a half an hour," Johnson said. "Once it's configured you don't have to worry about it -- it just works."

Call centers of any size can take advantage of the Userful Multiplatform solution and its flexibility in order to better equip agents, improve customer service, and reduce overall costs. With Userful Multiplatform, a standard PC server can power multiple desktops along with additional digital displays, such as touch screens and digital signs. All displays can be customized with a choice of operating systems, all managed from a central application.

StorTrends 3500i, Hybrid and/or All-Flash Array, Demonstrates Top-Class Performance During Benchmark Against Well-Known Tier 1 Storage Vendors

 

NORCROSS, Ga. StorTrends® today announced that an independent lab test and benchmark conducted by StorageReview Enterprise Lab has found its StorTrends 3500i, SSD hybrid and/or full flash storage array, a powerful and easy to deploy hybrid storage platform built for high performance and maximum capacity.  During the benchmark testing, which was conducted against well-known Tier 1 storage vendors, the StorTrends 3500i demonstrated top-of-the-class performance. Listed below is an excerpt of the report for the SQL Server Output Test with 30k Virtual Users.  

 

As you can see from the charts above, under a full performance load the StorTrends 3500i outperformed the other hybrid vendors in both highest transaction per second (TPS) and lowest latency. This provides customers with the greatest TPS under strenuous load while responding to every IO in the fastest time possible.

"The real magic of the StorTrends 3500i comes from the control it offers to customers," said Brian Beeler, Founder, Publisher and Editor, StorageReview.  "The array supports both SSD caching and tiering, which is somewhat novel in the hybrid space, and a feature called Automatically Tuned Volumes (ATV).  ATV gives users a high-degree of control over what kind of performance an individual volume receives by selecting the storage it sits on, and allowing admins to prioritize (or not) the performance.  StorTrends arrays also include a robust set of enterprise-ready data services and the ability to scale up with additional disk enclosures."

Beeler continued, "While high-performance storage is certainly compelling, where many arrays fall down is on the data services side.  StorTrends has done well to mitigate that concern with the inclusion of a host of enterprise features.  These are highlighted by support for snapshots, thin provisioning, replication, WAN data services and archiving with deduplication.  The system supports RAID 5, 6, 10, 50 and 60 and is managed via an easy to use web-based GUI."

"The StorTrends 3500i was the top-performing array in the majority of the lab tests ran by StorageReview. This is a testament to the SSD caching, SSD tiering, Automated Tuned Volumes and other key technological features within the StorTrends 3500i. With more than 300 patents it's clear to see why StorTrends is a frontrunner in the Hybrid Array Lab Report," said Justin Bagby, Director of StorTrends.  "We are proud of the StorTrends 3500i benchmark results; and delighted that customers now have another undeniable proof point that the StorTrends 3500i's patented features provide the ultimate combination of extreme performance, optimal capacity and ease of use to meet their business application and budgetary requirements."

To read the complete StorageReview Enterprise Lab report on the StorTrends 3500i, please visit: http://www.storagereview.com/ami_stortrends_3500i_hybrid_array_review

Tweet this:  @storagereview benchmark demonstrates StorTrends 3500i powerful and easy-to-use hybrid or full flash storage array http://www.storagereview.com/ami_stortrends_3500i_hybrid_array_review

About StorTrends
StorTrends® from American Megatrends (AMI) isPerformance Storage with Proven Value.  StorTrends SAN and NAS storage appliances are installed worldwide and trusted by companies and institutions in a wide range of industries including education, energy, finance, state and local government, healthcare, manufacturing, marketing, retail, R&D and many more.  StorTrends meets the challenges and demands of today's business environments by offering a wide variety of solutions from all-flash storage, hybrid storage to spinning disk solutions.  StorTrends is backed by 1,100+ customer installations, 100+ storage patents and nearly 30 Years of IT leadership from a company that millions of people trust on a daily basis, American Megatrends, Inc.  For further information, please visit: http://www.stortrends.com.

Technology breakthrough is a game changer for consumers with a data loss from the latest Apple mobile devices

EPSOM – Consumers, who use Apple's newest mobile devices, including iPhones® and iPads®, can now recover data such as lost photos and videos that go missing during malfunctions that impact their operating systems.

Kroll Ontrack, the leading provider of data recovery and ediscovery products and services, today announced its engineers have developed a unique capability to recover data from the latest Apple mobile devices, which exhibit a logical failure leaving the device stuck in "Recovery" mode or "Device Firmware Upgrade (DFU)" mode. These failures can effectively trap encrypted data on the devices. However, Kroll Ontrack has devised a way to temporarily bypass the logical corruption to access the data using the consumer's login information.

This new method increases the chances of recovering encrypted data on the newest iPhones and iPads by up to 60 percent.

"Logical failures, such as OS upgrade malfunctions and corrupt software, can leave iPhone or iPad users with a device that is functional, but data that isn't accessible," said Phil Bridge, Managing Director, Kroll Ontrack. "Add to that Apple's latest generations of mobile devices with encrypted user data and data recovery success was slim because direct access to the encrypted data was not an option."

Building on its long history of delivering the most robust Mac recovery toolset in the industry, Ontrack Data Recovery engineers specifically developed the unique ability to repair the operating system to then access the data for all Apple mobile devices, including the iPhone 5S® and iPad Air®, which are hardware encrypted. This method, combined with an already extensive ability to recover from non-hardware encrypted Apple devices, significantly increases the chances of recovering photos, videos, contacts, SMS, notes, calendar and other critical mobile device content. With a diagnostic report that shows the quality of recoverable files on the Apple device, individuals benefit from knowing exactly what data will be returned to them prior to committing to the cost of the recovery. Once the recovery is complete, Kroll Ontrack provides both the raw files as well as a backup file that the individual can use to perform a full restore from iTunes to their Apple mobile device. This also provides a point in time recovery file for future use.

"Customers were coming to us for help recovering their encrypted data from their newer Apple devices because there are no commercially available solutions. We researched the issues and developed our own solution, as we often do," added Bridge. "Our solution does not defeat or bypass the device's encryption, but rather temporarily bypasses the logical corruption without "jail breaking" the device to access the data using the device and customer's user access credentials."

For more information about Kroll Ontrack's proven recovery capabilities and a full range of data recovery tools for both logical and physical failures, visit www.krollontrack.co.uk/data-recovery.

About Kroll Ontrack Inc. 
Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: www.krollontrack.co.uk, follow @KrollOntrack on Twitter or subscribe to the Kroll Ontrack Data Blog.

Testing completed with CacheAdvance Application Acceleration Software on MongoDB using Toshiba PX02SSF 12G SAS SSD


SAN CARLOS, Calif. — CacheBox, Inc. has announced the addition of Toshiba’s PX02SSF 12G SAS SSD to the company’s Hardware Compatibility List. The PX02SSF joins other enterprise SSDs that CacheBox has qualified for use with CacheAdvance™, CacheBox’s unique application acceleration software that enables significant improvements in application throughput and processing with no disruption to a company’s compute or storage infrastructure. “In a world where application performance and scale means everything, a cost effective solution that deploys and scales users in minutes instead of months is what the industry needs to achieve high return on investment,” said Lorenzo Salhi, CacheBox CEO. “We are pleased that Toshiba’s enterprise class SSDs have been added to our hardware compatibility list. According to George Bouchaya, Vice President and CTO at Toshiba America Electronic Components, Inc., “CacheBox’s innovative CacheAdvance software can help customers get the most out of their investment in storage while helping to drive the adoption of SSDs in the enterprise.” CacheBox’s internal testing of CacheAdvance shows significant performance improvements and latency reductions over hard disk storage with MongoDB, and enables customers to realize the most cost effective solution for bridging the application requirements of performance and capacity. CacheAdvance is a software-only, application centric solution that removes application input/output (IO) bottlenecks in a targeted manner. It works by monitoring application IO requests and intelligently determines which data to accelerate to provide optimal performance and user experience.
About CacheBox, Inc. CacheBox is a privately funded, early stage global company with offices in Silicon Valley and Pune, India that is focused on using its advanced application centric architecture to vastly improve application performance. The CacheBox team includes software and storage industry veterans from companies such as sTec and Symantec/Veritas. For more information, visit www.cachebox.com

WOKING, Surrey – VAD Wick Hill has become a certified training centre for the SafeNet Authentication Service (SAS). The first three-day course at Wick Hill’s Woking HQ will run on Monday, September 29th, 2014. The course is part of SafeNet’s new partner program, designed to ensure certified resellers are rewarded for their commitment to the product.

Aimed primarily at resellers, but also available for their customers, the course will cover all aspects of implementation, provisioning and troubleshooting of both the cloud-based and the on-premises version of the SAS product. There is a certification exam, with a SafeNet certification qualification.

The course will be repeated once a quarter. It’s also available on-site and can be white-labelled by VARs to sell on to their customers, with bespoke tailoring available.

Ed Kidson, product sales manager for SafeNet at Wick Hill, commented: “Thanks to Snowden, and a range of highly visible security breaches, authentication is experiencing strong growth. This provides a major opportunity for our SafeNet resellers to get accreditation and deliver a wider range of professional services with their sales.”

 

Integration with ConnectWise Management Platform Enables IT Service Providers to More Effectively Run Their Business and Focus on Better Servicing Their Customers

 

SUNNYVALE, Calif. – Zetta.net announced today it has completed integration of its enterprise-grade (DR) solution with ConnectWise, a leading business management platform for IT service providers, VARs, ISVs, and MSPs. IT service providers now have a complete view of their Zetta.net customers' data usage, alerts, billing and other activities from within the ConnectWise platform, streamlining their management and administrative tasks. As a result, IT service providers can more efficiently run their business and focus on better servicing their customers.

Tweet this: @zettanet integrates its #cloudbackup and #disasterrecovery solution with @connectwise

More than half of the world's top managed services providers (MSPs) leverage the ConnectWise platform to increase profitability, efficiency and control. Zetta.net's integration with ConnectWise builds on its effort to simplify backup administrative processes by delivering a unified backup management and automated billing platform to MSPs.

Zetta.net partners can streamline and automate their business processes with ConnectWise to:

  • Proactively manage backup and restore status of their clients' backup environments
  • Quickly extract alerts and automatically open a service ticket
  • Link customer account usage and create automated billing

Zetta.net provides file, database and server image backups for both physical and virtual environment without the need of an appliance. With built-in WAN acceleration, the solution delivers faster backup and recovery speeds with data transfer rates of up to 5TB in 24 hours. Its appliance-free approach is an advantage for MSPs because it eliminates extra resources and cost associated with deploying and maintaining hardware at each customer site. As a result, customers are up and running in minutes and backup and recovery can be managed from anywhere.

"With Zetta.net's cloud backup and DR solution, we know our clients' data is available anytime, anywhere," said Peter Cronin at Biff Duncan Associates, Inc. "Zetta's integration with ConnectWise will give us a more integrated picture of our clients' backup and recovery status and automate common tasks so we can focus on better servicing our clients."


 

"We're excited Zetta.net's MSP strategy includes integration to ConnectWise," said Jeannine Edwards, Director, ConnectWise Platform at ConnectWise. "Their SaaS-based approach to protecting mutual partners' backup and recovery needs will make for a great addition to the ConnectWise Platform community."


 

"We continue to drive simplicity and efficiency into our solution to help MSPs build a more profitable backup service," said Art Ledbetter, Director of Channels at Zetta.net. "The integration with ConnectWise enables MSPs to eliminate manual business processes and enhance visibility into their clients' backup activities to effectively manage their business."

With the ConnectWise integration, Zetta.net continues to help MSPs simplify management of their backup service and more effectively grow their business. As a result, Zetta.net experienced unprecedented partner growth with:

  • 357% new partners in the first half of 2014
  • 871% new customers from partners in 2013
  • 97% client retention
     

About Zetta.net

is an award-winning provider of for small/medium enterprises and managed service providers (MSPs). Its software-only approach with built-in WAN acceleration enables companies to simplify backups, speed data recovery and reduce overall cost.

For more information, visit: www.zetta.net or www.linkedin.com/company/zetta-inc 


 

Follow Zetta.net on Twitter at: www.twitter.com/zettanet

Tags: cloud backup, disaster recovery, offsite backup, online backup, hybrid cloud backup, remote backup, server backup, data protection, MSP backup

Rapid response tools critical to stay in business as outage costs soar

LONDON, UK – SevOne, the leader in providing scalable performance monitoring solutions to the world’s most connected companies, warns that with the price of downtime per hour rising by 38% from £50,000 to £80,500 since 2010, businesses are facing a fight not only to stay online, but also to stay in business.

Jack Sweeney, CEO of SevOne comments “We live in a 24/7 connected world and for users, it is highly frustrating when websites are unavailable. However, for businesses, this not only represents a loss of control and a loss of earnings, but potentially reputational damage. Without performance management tools, businesses are unnecessarily exposing themselves to risk.”

In 2012, Amazon lost $1,104 every second it was down, whilst it has been reported that 59% of Fortune 500 companies suffer from at least 1.6 hours of downtime per week, equating to an average weekly loss of £128,800. This not only has financial consequences but also affects staff productivity and can damage a brands reputation; Google’s recent outage was covered by hundreds of news outlets with many users switching to rival services for the duration.

Sweeney concludes, “Technology should be providing the answers without the need for manual intervention. Technical staff cannot be expected to act quickly enough to predict outages without support, and while the likes of Amazon can recover from issues like this, smaller organisations can’t and that is why they must take steps to protect themselves.

“The deployment of solutions which log data and provide real-time analytics on large volumes of unstructured data are crucial to the IT department. Through this, employees are able to gain a better understanding into the behaviour of users, customers, applications and networks, allowing businesses to spot issues before they happen – significantly reducing, or in some cases, eliminating downtime altogether.”

For more information on SevOne Log Appliance and how it can reduce troubleshooting time and provide users with proactive alerts to prevent downtime please visit: http://www.sevone.com/company/news-events/press-releases/sevone-launches-industry-s-first-performance-log-appliance

SAN FRANCISCO IObit, the provider of system utility software and system security product for over 20 million global users, today announced the release of its new free system tool Game Assistant 2 beta. This brand new program is specially designed for Gamers and Laptop users to enhance their gaming experience and protect their PC from hardware damage caused by overheating.

Laptop has already been one of daily necessities for most people. Overheating and slow speed were the most common problems that almost all gamers worried about. Overheating could cause irreversible damage to the Mainboard, CPU and GPU on delicate electronics. Incorporated with CPUID Temperature Monitoring technology, Game Assistant 2 detects and displays the temperature of CPU, GPU and Mainboard as well as Fan speed with over 90% accuracy. What's more, it can display the information and send alarm in real time even in game window, when launching games directly from Game Assistant 2. Also Game Assistant 2 automatically boosts the launching speed and offers a one-click solution to lower RAM consumption and improve gaming experience.

“With the popularity of laptops and games, overheating becomes an annoying problem for gamers equipped with laptop. I am one of them. In our survey, about 63% laptop users believe it’s helpful to monitor the temperature for their laptops.” said Antonio Zhang, Marketing Director at IObit. “The number increases to 87% among those who play games on laptops. We hope that every laptop user would pay attention before it’s too late, and we are confident that Game Assistant 2 will help.”

Now Game Assistant 2 beta supports for Windows XP/7/8/ and over 90 popular games. It’s free to download Game Assistant 2 beta on Softonic.com and IObit.com.

About Game Assistant 2

To protect gaming PC, especially laptops from hardware damage caused by overheating, Game Assistant 2 detects and displays the temperature of CPU, Mainboard, GPU and Fan speed in real time. What's more, it can also run without any compatibility problem in game window, for instance in League of Legends. An alarm would come when the temperature was higher than the standard. Still it provides one-click solution to lower RAM consumption to speed up PC.

About IObit

Founded in 2004, IObit provides consumers with innovative system utilities for Windows, Mac, and Android OS to greatly enhance their performance and protect them from security threats. IObit is a well-recognized industry leader with more than 100 awards, 200 million downloads and 10 million active users worldwide.

www.iobit.com

COLORADO SPRINGS, Colo.STORServer® and CommVault® (NASDAQ: CVLT) are today announcing an eight-city U.S. road tour beginning Sept. 10 and wrapping up Nov. 12. During each stop, current and new resellers and sales staff will receive training from each company’s executives on the features, functions and benefits of the STORServer Backup Appliance, powered by CommVault Simpana software.

In late 2013, CommVault and STORServer launched a new series of STORServer Backup Appliances, Powered by CommVault. The STORServer Enterprise Backup Appliance (EBA) 2202 recently received the only “Best in Class” designation in analyst firm DCIG’s 2014-15 Integrated Backup Appliance Buyer’s Guide. STORServer sells five appliance models in the CommVault line: BA640, BA641, EBA802, EBA1202 and EBA2202.

“STORServer and CommVault have partnered to bring a true data management appliance to the market place, helping to remove the added complexity of adopting new technology in the data center,” said Jeff Echols, senior director of product and solutions marketing at CommVault. “This enables our reseller community to help customers solve unique data management challenges by offering industry-leading hardware and software in an easy-to-quote, deploy and maintain appliance approach.”

From Sept. 10 through Nov. 12, STORServer, a leading provider of proven data backup solutions, and CommVault, an industry leader in data protection software, will host trainings in:

  • Orlando, Fla.: Sept. 10
  • Salt Lake City: Sept. 17
  • San Francisco: Oct. 7
  • Los Angeles: Oct. 9
  • Nashville, Tenn.: Oct. 15
  • Portland, Ore.: Oct. 22
  • Dallas: Nov. 5
  • Kansas City, Mo.: Nov. 12

Resellers can sign up to attend by visiting http://www.storserver.com/partner-news/.

“The addition of the CommVault engine to our appliance line creates a new and exciting revenue-generating opportunity for resellers,” said John Pearring, vice president of STORServer. “We invite our current channel partners and outside resellers to attend the road show stops so they can learn more about how this new product offering will affect their clients and sales.”

The CommVault BA600 model is sized for IT shops, corporate departments or branch offices with 1-5 terabytes (TBs) of data. Appliances are also available in three of the Enterprise Backup Appliance models (EBA800, EBA1200 and EBA2200) and are ideal for customers with up to one petabyte of data to protect. Prices for the appliances begin at less than $10,000 with the addition of software offered in both capacity and client/application-based license options.

“Based on CommVault Simpana 10, this solution brings users the right combination of technology, performance and scalability to handle increasing workloads of all types in all sizes of customer environments with ease and reliability,” said Echols. “We invite current and prospective resellers to join our road show stops to find out how we can make a difference for them and their customers.”

For more information about the STORServer Backup Appliance, powered by CommVault, visit http://www.storserver.com/software/powered-by-commvault/.

Everbridge, the worldwide leader in Unified Critical Communications has announced that it will be a keynote speaker at the 9th German Business Continuity Institute (BCI) Congress, taking place in Dusseldorf from 11 to 12 September, 2014.

Bringing together renowned world experts in business continuity and risk management, the Congress will run under the theme: “Crisis management. When nothing goes right, go left”. Topics will include crisis management versus business continuity management, critical communications and effectiveness, with expert insights and practical exercises and simulations from industry experts.

Keynote speaker Carina Lockemann, from Everbridge will be advising delegates on how to overcome the challenges of emergency notification in a mobile world.

Everbridge’s world-leading suite of mobile technology applications includes Mobile Member, an advanced application that delivers comprehensive mass communications including push notifications and polling and facilitates situational intelligence by allowing mobile users to share real-time at-the-scene information including pictures and free form text. Everbridge is a global leader in advanced connectivity across multiple platforms, enabling users to manage and monitor events instantly from a mobile device and delivering reliability for remote users in low-bandwidth and adverse network conditions.

Carina said: “Everbridge has led the way globally in emergency mass mobile communications and incident management. We are delighted to have the opportunity to showcase our suite of mobile communications solutions and share our expertise with the BCI German Congress delegates. Mobile technology and the way we use it is ever-changing, and consequently Everbridge is continually innovating and evolving our suite of solutions to meet new challenges. Our latest mobile, advanced GIS and expanded alerting enhancements give our customers the ability to deliver unified critical communications and situational intelligence within the context of their recipient’s needs, roles, and locations.”

The 9th German BCI Congress will take place in Dusseldorf on 11 and 12 September, 2014. For more information on unified critical communications from Everbridge, visit www.everbridge.co.uk

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