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Volume 27, Issue 4

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Press Releases

Press Releases (1438)

Leader in Unified Communications Educates Customers on Importance of Choosing the Right Cloud Voice Solution for Your Business

CROSBY, Texas – Abletek, a leader in unified communications, announced today that the company has collected and documented the five telltale signs to look out for when selecting a cloud voice provider. With the appeal of enhanced office productivity and increased profitability, it's no surprise that this technology has taken off. As the benefits of cloud voice continue to stack up, many small and mid-sized businesses are wondering how to choose the right solution. Abletek outlines the five most important aspects to consider when evaluating cloud voice.  
Strong, Local Presence in the Business Community: Even before you consider the solution selecting the right company to install and service cloud technology is the first step. One of the most important factors to look for is a technology company that operates in the same area that you do. They have a foundational understanding of the market that you are in, they understand the culture, and can administer customer service very quickly. When your partner has a presence in your community you can instantly make changes and interact directly in case any issues ever come up. Inexperienced remote providers can often hide in the Internet abyss, so they don't have to deal with installation problems. Focus on finding a partner that is always willing to meet face-to-face and generate solutions to problems as they arise.  
Understand the 3 Critical Factors to Successful Installation: Businesses need to make sure that they are working with a technology company who is well educated in the technical side of a transaction. The 3 most important factors are Quality of Service, a Proper Router and POE Switches. Installing a communications system without paying attention to these aspects can instantly jeopardize performance and call clarity. This is where inexperienced companies cause the infamous jitter, latency and lack of redundancy that annoy many of today's users. When an inexperienced provider sells a boxed, "plug and play" solution, the system usually will not work properly. Without properly assessing the network and reorganizing it so everything is streamlined, users experience a messy network with lots of dropped calls in the short-term, and expensive re-installs in the long-term. More experienced providers understand the complexity and can actually streamline this intricate web of information to deliver better performing cloud voice technology and in some cases, reduce turn their phone system into a profit center.  
Offering a Premium/Low-Price Model. The problem here is that low-cost solutions usually do nothing for the business in the long-term, as they lack scalability. Business owners are usually prone to purchasing barebones systems, but in the long-term these end up being much more expensive, due to the shoddy foundation that low-price systems usually offer. As the business starts to scale, more features become necessary and communication infrastructure grows in complexity. Usually the low-price solutions are limited in their functionality, which means that as the business grows and demands more from their communications infrastructure, they won't be able to get this functionality. Simply put, these limitations usually lead to patchwork solutions that can't stand the test of time. Look for providers who assess your business needs in the long-term and refuse to take the quick cash to eventually leave you with a magnified problem later. 
Negotiation Power with the Carrier. Some of the best features of phone systems require successful integration with telecommunication carriers. Local providers have the ability to port numbers, allocate proper bandwidth and probe the network to determine whether the carrier can support the bandwidth demands you will be placing on them. This is another reason why only local providers are best suited for business interactions.  
	Long-Term Contracts. Plainly put, only deal with companies that don't require long-term contracts. The fundamental reality of a long-term contract is that it favors an underperforming provider. This misaligns incentives and shifts the transaction in favor of the provider rather than the needs of the customer. Deal with a company that has enough faith in their ability to serve their customers so well that they propose a month-to-month, cancel-anytime agreement. This will eliminate a lot of providers from the equation but does wonders to ensure that your provider's incentives are aligned with your best interests. Most companies that get caught in those contracts find that they are virtually unbreakable. If you see a long-term contract, run. 
	By focusing on these criteria, businesses can ensure that they are working with only the best providers, who will leave them with a more powerful, robust and efficient network to run their business. 

Abletek is not your typical IT & communications company. We are a TECHNOLOGY SOLUTION PROVIDER and we care deeply about helping you maximize your productivity through effective Managed Services (MSP), IT, communications and related business technology solutions, and while a lot of companies may talk about increasing your productivity, Abletek actually delivers. 
ABLETEK will remove the burden of managing your network and communications infrastructures by providing everything needed to  maintain your servers, workstations, laptops, Pocket PCs/PDA/Treo, Switches, Routers, Email, Printers, VoIP, SIP, Digital & Analog Communications systems and more.  Leverage our team of dedicated professionals and proven  technology  management  resources  to:  CONTROL & REDUCE YOUR COSTS. 
For more information on Abletek, call (713) 455.1888 or visit www.abletek.com.

Namibia’s Citizen Connect TV White Spaces project is the largest yet in terms of area served, with sizeable portions of northern Namibia connected

WINDHOEK, Namibia – MyDigitalBridge Foundation in partnership with Microsoft and Adaptrum, with support from the Millennium Challenge Corporation (MCC) and Millennium Challenge Account (MCA)-Namibia, has successfully trialed the Namibian TV White Spaces (TVWS) pilot project. The intention is to provide a blueprint of broadband internet connectivity countrywide. Called ‘Citizen Connect’, the pilot consists of a network deployed over a 62km x 152km (9,424 km²) area covering three regional councils: Oshana, Ohangwena and Omusati, and connecting 28 schools in northern Namibia. This makes it the biggest TVWS project of its kind in terms of area coverage.

Namibia, like most sub-Saharan African countries, is facing a digital divide. The International Telecommunications Union (ITU) country profile shows that only 13.9% of the population is using the internet. “Our mission is to facilitate appropriate private-public sector (PPP) initiatives to ensure the underserved and un-served communities in Namibia are included in the technology landscape,” says Dr. Hylton Villet, Chairman of MyDigitalBridge Foundation, which architected and deployed the network with support of Microsoft and Adaptrum.

“This pilot project came at the right time for us to answer to the challenges of internet access, or the lack thereof, to all our citizens,” says Hon. Dr. Moses Amweelo, the Chairman of the Parliamentary Standing Committee on ICT. In 2012, the United Nations Human Rights Council passed a resolution recognising internet access a basic human right. In his final State of the Nation address in March 2014, his Excellency, President Pohamba of the Republic of Namibia, specifically highlighted the importance internet will play in transforming and modernising the Namibian economy.

The deployment of TVWS technology in Africa falls under Microsoft’s 4Afrika Initiative, which launched in February 2013 to actively enable African economic development using relevant, affordable and accessible technology. “Internet access is a fundamental pillar in Africa’s leap forward towards a sustainable knowledge economy. We are seeing first-hand the direct impact of TVWS delivering affordable access to communities and business. The unlimited potential of broadband is enabling large scale development of human capital, the establishment of e-commerce services in the small and medium business ecosystem and the delivery of government services such as education and health care to the community.” Says Fernando de Sousa, Microsoft’s General Manager for Africa Initiatives.

In collaboration with local public and private sector partners, Microsoft 4Afrika is currently piloting TVWS projects in Kenya, Tanzania, South Africa and Ghana. In addition to these on-the-ground deployments, Microsoft is advocating for laws and regulations that promote more efficient and effective spectrum utilisation as a member of the Dynamic Spectrum Alliance.

This Monday at the University of Namibia’s Jose Eduardo dos Santos Campus in Ongwadiva, Namibia, the trial demonstrated the following to the Namibian Parliamentary Standing Committee: The connection of three regional offices, 28 schools and seven education circuit offices, all with a link distance of 8km to 10km (with two links at 12km). Typical speeds range from 5Mbps to 10Mbps with the help of the Adaptrum ARCS 2.0 TVWS radios and provided users access to a wide range of voice, video, and data applications. Monday’s two hour demo included high-resolution Skype video conferencing from three locations, each connected to the Internet with the help of Adaptrum’s TVWS technology.

“Adaptrum is thrilled to be piloting our latest generation TVWS wireless broadband system in Northern Namibia. By covering such a large geographic area, this project is showcasing this technology’s ability to enable low-cost high-speed broadband access in rural areas, helping to close the digital divide,” said Haiyun Tang, Chief Executive Office of Adaptrum.

“The next steps are to enhance the network’s operational efficiency and to trial video teaching, e-content distribution and peering between the connected sites. We envision video streaming mathematics classes using one qualified teacher to reach 20 to 30 schools,” says Paul Rowney.

“This pilot project is ambitious by any standard and can only be realised with the support and contributions from a large stakeholder community. I call on all stakeholders to continue to collaborate in an effort to ensure that we afford all Namibians the right of internet access for purposes of education, health and government services” says Dr. Moses Amweelo.

Version 4.7 Adds Increased Ingest and Capacity to ExaGrid’s Scale-Out GRID Backup Storage, New Functionality for Data Centre Cross-Replication, an Improved Recovery Point for Disaster Recovery and an ExaGrid-Veeam Accelerated Data Mover Integration through an Expanded Veeam Partnership

LONDONExaGrid Systems, the backup appliance storage provider just named an industry Visionary in Gartner’s recent “Magic Quadrant for Deduplication Backup Target Appliances” report, is launching version 4.7 of its software for the ExaGrid family of backup storage appliances.

The new software continues to deliver on ExaGrid’s promise of stress-free backup, allowing for 14 appliances in a single GRID and increasing ingest and capacity by more than 40 percent. In addition, version 4.7 increases the number of data centres for cross-site disaster recovery, improves the recovery point for offsite disaster recovery and supports an ExaGrid-Veeam Accelerated Data Mover integrated into each appliance.

“ExaGrid has been a valued partner of Veeam for several years,” said Doug Hazelman, VP of Product Strategy at Veeam. “This latest integration further enables our joint customers to leverage the benefits of Availability for the Modern Data Centre™. By enabling Veeam’s data mover to be installed directly onto the ExaGrid appliance, customers will appreciate increased performance and less complexity of their availability infrastructures.”

ExaGrid is a leading disk-based backup provider with a unique landing zone for fast backups and the industry’s fastest restores, instant VM recoveries and tape copies. ExaGrid adds full server appliances into a scale-out GRID architecture, maintaining a short backup window as data grows while eliminating the need for expensive forklift upgrades.

"Most IT departments are experiencing data growth of more than 30 percent per year. As data grows, backup storage systems need to scale in order to maintain a fixed-length backup window. ExaGrid is the only solution that provides full appliances in a scale-out GRID architecture in order to maintain the fixed-length backup window,” said Bill Andrews, CEO and president at ExaGrid.

The new software will allow for:

  • More capacity. 14 appliances in single GRID system, increasing ingest to 60.48TB per hour and capacity to a 294TB full backup in a single GRID; a 40 percent increase over previous versions of the software.
  • Expanded cross data centre replication for disaster recovery. 16 systems in a data centre cross-protection topology, with 15 spokes to a hub, replicating data to a major data centre for disaster recovery and cross-replicating the major data centre to a second data centre for disaster recovery.
  • Adaptive deduplication. Enable deduplication and replication to occur in parallel during nightly backups in order to greatly improve the recovery point at the disaster recovery site, without impeding backup performance.
  • New Integrated ExaGrid-Veeam Accelerated Data Mover that improves performance for all Veeam backups and restores. The Veeam backup server communicates to the Veeam data mover on ExaGrid appliances with an enhanced protocol, versus simple CIFS. In addition, ExaGrid greatly improves the performance of creating a Synthetic Full Backup, as the entire process can be completed on the ExaGrid appliances, freeing up the Veeam backup server and network resources for other tasks.

“With all other disk-based backup solutions, the backup window grows as data grows until the front-end controller eventually, and inevitably, needs to be replaced, forcing forklift upgrades. Meanwhile, IT teams are under increased pressure to bring operations online quickly after any business continuity interruption,” said Andrews. “ExaGrid is the only provider that maintains the most recent backups in their full undeduplicated form for fast restores, instant VM boots (in seconds to minutes) and fast offsite tape copies. ExaGrid’s deduplication implementation improves backups, rather than hindering backup and restore performance.

A Growing, Strategic Partnership

Veeam and ExaGrid together enable faster, more efficient storage and recovery of virtual machines using ExaGrid’s backup storage appliances to serve as the backup target for virtual machine backups. The two backup leaders are pleased to announce a milestone in the two companies’ partnership with the integrated ExaGrid-Veeam Accelerated Data Mover.

“Veeam is an incredibly important partner for us, and this is a very exciting time to be working together so closely. The new ExaGrid-Veeam Accelerated Data Mover is just one of many steps we hope to take with Veeam, as we both work to meet the needs of our customers,” said Andrews.

The new software will be available in September and is available at no charge to all customers who have a valid maintenance and support agreement.

About ExaGrid

Organisations come to us because we are the only company that implemented deduplication in a way that fixed all the challenges of backup storage. ExaGrid’s unique landing zone and scale-out architecture provides the fastest backup — resulting in the shortest fixed backup window, the fastest local restores, fastest offsite tape copies and instant VM recoveries while permanently fixing the backup window length, all with reduced cost up front and over time. Learn how to take the stress out of backup at www.exagrid.com or connect with us on LinkedIn. Read how ExaGrid customers fixed their backup forever.

TELEHOUSE invests in expanding a further 20MW of high power density colocation space in Japan

NEW YORK KDDI, the global telecommunications provider, announces today that it will invest $270 million (28 billion yen) investment in the building of two new Telehouse data centers, “TELEHOUSE OSAKA 2,” and “TELEHOUSE TOKYO Tama 3,” scheduled to open in August 2015 and February 2016 respectively. These additional facilities will take the total amount of global TELEHOUSE data center space to approximately 4.0 million square feet, provided by 46 sites across 13 countries/territories and 24 major cities.

Both Osaka and Tokyo facilities will offer high-density colocation services enabling the hosting of heavy load IT infrastructure. The data centers will meet the growing demand for housing private enterprise clouds, along with public cloud service providers, online and media content companies. The facilities are designed to Tier 3+ data center standards in redundancy and uptime, and will be insusceptible to earthquakes by a long-period absorption structure, reflecting the high quality Global TELEHOUSE specifications. In addition, KDDI can provide a combined solution by providing direct access to the KDDI global network along with the data center.

Telehouse Osaka 2, located in the center of Osaka city, will offer 700 racks of tenancy space with up to 30kVA (designed) per rack. The technical and operations room will be situated above second floor avoiding the risk of potential flooding. Osaka 2 can be used as a disaster recovery and back-up site for the Tokyo data centers.

Telehouse Tokyo Tama 3 will be located on the existing Tama data center campus, approximately 18 miles from the Tokyo city center in a highly guarded surrounding. The five story building will offer 1,300 racks of tenancy space with up to 42kVA (designed) power supply to racks, the highest*1 in Japan and 5 times*2 industry average, with a designed PUE 1.31 making it one of the most energy efficient data centers in Japan.

The Telehouse data center expansion reflects the growing demand for data center space in Japan’s metros, and the ability of KDDI to accommodate leading multinationals expanding their portfolios in Japan. By securing its domestic market share in Japan, KDDI continues to be the leader in premium data center facilities.

Celebrating its 20th Anniversary, EPiServer continues to build momentum with digital leaders in the UK

LONDON – EPiServer, a global software provider of innovative ecommerce and digital marketing solutions, today released a series of figures showcasing the organisation’s continued expansion over the last 12 months. With multiple new hires, fresh partnerships and strong brand customers, EPiServer attributes its recent growth to an increase in demand for combined content and commerce solutions amongst UK businesses. In addition, the recent launch of EPiServer Find, an innovative search solution that helps businesses bridge the data gap from acquisition, retention to conversions for digital marketing and ecommerce sites, has contributed to further growth.

Over the last eight years, EPiServer has seen a 29% compound annual growth rate, with the UK market proving to be a key contributor to this expansion. Throughout the first half of 2014, EPiServer saw a 105% increase in UK licence sales compared to the previous year. This in turn helped to generate a 72% rise in total revenue.

This increase was largely driven by the company’s rapidly growing customer base, which this year expanded to include such names as The Royal Society of Chemistry, the Northern Ireland Tourist Board, Financial Services Compensation Scheme (FSCS), Experian and Morrisons. The ecommerce and digital solution provider also extended its relationship with WPP agency POSSIBLE and tightened its technology partnerships with Silverpop (an IBM company) and Microsoft. These relationships are part of EPiServer’s long term strategy to bring together the entire digital ecosystem across WCM, e-commerce, marketing automation, CRM and ERP to enable brands to create truly connected customer experience for their customers.

In addition to this external growth, EPiServer has also expanded its internal team, recently hiring Trevor Salmon as Sales Director to spearhead the continued growth. With a longstanding background in digital marketing and sales, Salmon boasts previous experience from Day Software and Adobe Digital Marketing.

Commenting on the company’s recent growth, EPiServer’s UK Managing Director Johan Jardevall said: “Over the last 20 years EPiServer has gone from strength to strength as a business and as a product and services provider. Since becoming the first .NET based platform to integrate content and commerce in 2010, we’ve seen great success as a result of the strong – and growing – demand for intuitive, integrated digital marketing and ecommerce solutions. The UK has proven to be an increasingly vital market for us, showing a strong appreciation of the combined solution’s ability to improve customer experience and multi-channel marketing.”

EPiServer has made giant leaps forward in the past few years, securing over 70 dedicated partnerships with fully integrated global agencies and specialist system integrators. The company now works with partners that are specialists in e-commerce and digital marketing to ensure clients receive maximum impact as a result of its solutions. EPiServer’s platform is now at the centre of over 20,000 websites including high-profile clients such as House of Parliament, Pizza Hut Restaurants, Moonpig, Kenwood, and Gatwick Airport.

About EPiServer

EPiServer connects ecommerce and digital marketing to help business create unique customer experiences, which generates business results. EPiServer’s platform combines content, e-commerce and multi-channel marketing capabilities to work full-circle for businesses online, from intelligent optimization, lead-generation through to conversion and repeat business.

Sitting at the center of the digital marketing ecosystem, EPiServer empowers online and IT professionals to create superior customer experience for more than 20,000 websites worldwide. Built on .NET, and supported by a pioneering partner network of over 750 partners in over 30 countries, EPiServer’s platform gives customers the ability to deliver the right content to the right person in the right format at a time that suits them. This approach means customers can maximize their investment in digital marketing and increase ROI. The company was founded in 1994 and has offices in the United States, Sweden, Denmark, Norway, Finland, The Netherlands, South Africa, Australia, Spain, UAE and the United Kingdom. EPiServer is controlled by the IK2007 Fund. IK Investment Partners is a European private equity firm with Nordic roots, managing €5.7 billion in fund commitments.

Brocade Leasing to be underwritten by BNP Paribas Leasing Solutions, allowing organisations to align network capacity with fluctuating business demands

SAN JOSE, Calif. – Brocade (Nasdaq: BRCD) today announced a partnership with BNP Paribas Leasing Solutions to deliver Brocade Leasing throughout Europe (specifically the United Kingdom, Netherlands, Germany, France, Italy, Austria, Belgium and Spain) and India. Under the terms of the agreement, BNP Paribas Leasing Solutions will partner with Brocade to enhance their leasing capabilities, allowing businesses the flexibility to adopt networking infrastructure on flexible and financially attractive terms.

Today's IT managers are expected to identify network solutions that can quickly accommodate ever-changing needs, yet they are restricted by financial limitations. With Brocade Leasing, part of the wider Brocade Capital Solutions portfolio which includes Brocade Network Subscription, organisations can refresh their network infrastructure and simply add or subtract capacity without the need for significant capital expenditure, allowing them to focus on scaling their business instead of their network infrastructure.

“As a leader in networking solutions that enable organisations to deliver tomorrow’s networks today, we are pushing the innovation envelope on both the technical and business front," said Marcus Jewell, Vice President EMEA at Brocade. “With financing from Brocade, customers can turn on vast amounts of networking capacity, but do so in a flexible manner, such as bundling hardware, software, support contracts and professional services into one low monthly payment, thereby easing fiscal pressure on the business. Our agreement with BNP Paribas Leasing Solutions furthers our commitment to customers in helping them drive business transformation, while managing budgets in a prudent manner.”

Consumption economic models require a change in the way IT supports business objectives, flexing with the demands of the business and possibly even the way services are paid for, if the organisation delivers those services on demand. This is why Brocade’s efforts to innovate also extend beyond technology models and look at the business models affecting your technology architectures. Brocade Capital’s portfolio of innovative financing solutions, including Brocade Network Subscription (BNS), offers network acquisition models that are as flexible as cloud-based business models. For example, BNS enables companies to acquire a state-of-the-art Brocade Network without making any initial capital investment. Instead, simply pay monthly as part of your operating expenditure. No down payment or capital required to install equipment, and no term limits, which delivers unprecedented deployment flexibility.

To learn more about Brocade Capital Solutions, visit www.brocade.com

About Brocade

Brocade (Nasdaq: BRCD) networking solutions help the world’s leading organisations transition smoothly to a world where applications and information reside anywhere. (www.brocade.com)

BNP Paribas Leasing Solutions, far more than finance…

Within BNP Paribas, BNP Paribas Leasing Solutions is specialised in leasing and rental solutions for professional equipment, offered either directly to businesses and professionals or through its partners – manufacturers, publishers and their distribution channels (dealers and resellers).

With more than €27.8 billion of outstandings under management and 3,600 employees operating worldwide, BNP Paribas Leasing Solutions is one of the European leaders in equipment leasing and is today the only player with such a wide-ranging offer, extending from simple leasing arrangements to long term rental solutions and IT asset management contracts.

Thanks to its global and local dimension, BNP Paribas Leasing Solutions is able to offer services and solutions that create value in 22 countries: directly in Austria, Belgium, China, France, Germany, India (Financial Company with SREI), Italy, Netherlands, Poland, Portugal, Romania, Spain, Turkey, United Kingdom ; through BNP Paribas Group entities in Algeria (El Djazaïr), Gabon (BICIG), Ivory Coast (BICICI), Luxembourg (BGL), Morocco (BMCI Leasing), Senegal (BICIS), Tunisia (UBCI Leasing) and USA (Bank of the West).

For more information, visit www.leasingsolutions.bnpparibas.com

© 2014 Brocade Communications Systems, Inc. All Rights Reserved.

ADX, Brocade, Brocade Assurance, the B-wing symbol, DCX, Fabric OS, ICX, MLX, MyBrocade, OpenScript, SAN Health, VCS, VDX, and Vyatta are registered trademarks, and HyperEdge, NET Health, The Effortless Network, and The On-Demand Data Center are trademarks of Brocade Communications Systems, Inc., in the United States and/or in other countries. Other brands, products, or service names mentioned may be trademarks of their respective owners.

LONDON, UK – Steria, a leading provider of IT-enabled business services, has been named Tesco Supplier of the Year 2014 for IT Service and Support.

Steria won the award due to its outstanding performance in developing and supporting Tesco’s mission-critical IT systems over many years. Additionally, Steria employees have built strong working relations alongside Tesco staff, leading to a highly collaborative and productive working environment. The industry accolade was presented to Steria by Mike McNamara, Tesco’s Chief Information Officer, at the retailer’s annual Supplier Briefing Day.

Steria’s account team was presented with the award in front of an audience which included Tesco directors and supplier representatives. Announcing the winner, Mike McNamara declared that Steria was one of Tesco’s longest-standing and most trusted partners due to their continuing excellent contribution to Tesco Technology.  

Steria continues to develop and support Tesco’s mission-critical distribution and replenishment systems, which deliver stock, including fresh produce, into shops and into the hands of customers every day. These are the systems that sit at the very heart of the UK’s market leading retailer’s operations.

Mike McNamara said, “Tesco relies on its partners to provide the same level of capability, flexibility and commitment that we deliver in-house. Steria has demonstrated those qualities time and again, over many years, and this award illustrates our recognition of their value to Tesco.”

Gavin Chapman, Chief Operating Officer, Steria UK, said, “Steria is proud of its long-standing partnership with Tesco. This award recognises that Steria has expertise and knowledge of IT systems and processes that help retailers deliver mission-critical services for their customers. Today’s announcement sends out a strong message to market that we can add real value to retailers operating in today’s fast changing, highly competitive retail environment.”

Education & Certification Program for those who work in
Mission-Critical Environments

Aligning Mission-Critical Environments Education & Certification Programs to the Workplace
Based on a complete job analysis, ICOR's new Critical Environments Education and Certification Program aligns to specific jobs or job areas in the critical environment workplace.

Course Audience
For those new or who currently work in critical environments such as data centers, call centers, research & development, university research, hospitals, clean rooms, banking trading floors/environments, broadcasting sites, and manufacturing facilities.

Recognized globally for its vendor-neutral, standards-based education programs, ICOR University's Resiliency Framework provides education and credentialing in the disciplines that support a resilient organization.  Several of ICOR's Certificate Programs are also ANSI (American National Standards Institute) Accredited.

No Cost Placement Exam (coming 2015)
Begin with a 'no cost' placement exam to determine which course or certification program best meets your needs.

Practical Case Study Certification Exams - Online!
The ICOR Certification exams can be taken independently from the ICOR Education Programs. The Certification Exams are included in the course fee for instructor led courses.

ICOR's certification exams are practical case study questions involving problem solving. No multiple choice exams! Available using ICOR's online exam center within 24 hours of registering.

Elearning & Instructor Led Learning
Currently hold a certification and just need to earn CEU's or brush up on specific topic? ICOR's elearning series of course offerings meets your needs. Successful completion of the online exam results in an ICOR Certificate. Certificates can be earned in many areas. 

Looking for an instructor-led in-depth class in a particular area? ICOR's instructor-led classes are offered globally and several in both English and Spanish.

ICOR is the solution to Critical Environment Education. 


*Have you taken one or more of ICOR's courses?  Contact us for a discounted rate for returning customers!  Education@theicor.org. 

Interested in one or two modules from any course as a private workshop for your staff?  Custom courses available.

And if you have questions, don't hesitate to call or send an email.
Lynnda Nelson, President
The International Consortium for Organizational Resilience
866.765.8321 US/Canada  +1630.705.0910 International Calls
Critical Environments Education and Certification Program
TIFM 1000: Essential Knowledge for Critical Environments - Critical Environments Technician Associate (CETa)
TIFM 2000: Critical Environments Technician Series (elearining)
TIFM 3000: Critical Environments Technician (CET)
TIFM 4000: Critical Environments Manager Series (elearning)
TIFM 5000: Critical Environments Manager (CEM)
TIFM 6000: Critical Environments Engineer (CEE)
TIFMARM 7000: Critical Environments Auditor (CEA)
TIFM 1000: Essential Knowledge for Critical Environments - Critical Environments Technician Associate (CETa)
CETa 2 day course covering content necessary to manage and operate a critical environment to avoid unplanned outages caused by equipment failure and human error.
For those new or those who currently work in critical environments such as data centers, call centers, research & development, university research, hospitals, clean rooms, banking trading floors / environments, broadcasting sites, and manufacturing facilities.  Download the Brochure.
TIFM 1000 focuses on creating a base set of knowledge for critical environments and includes a full range of topics:

1000.1 The Evolution of Critical Environments - Philosophy & Lessons Learned

1000.2 Building a Critical Environment - Starting Logic

1000.3 Infrastructure - Uptime Tiering

1000.4 Measuring & Reporting for Successful Capacity Planning

1000.5 Procedures - What Should You Have?

1000.6 Maintenance of Critical Infrastructure

1000.7 Individual Components of a Critical Environment

1000.8 Critical Environments Aesthetics: What a Critical Environment Should Look Like

Participants who successfully complete the practical exam are awarded the Critical Environments Technician Associate (CETa) Certification. 

Schedule:                         Register Here
September 11-12, 2014       Sao Paulo, Brazil    Top Tier Infrastructure
September 22-23, 2014       Dallas, TX               American Airlines Conference Center
December 4-5, 2014           Sao Paulo, Brazil    Top Tier Infrastructure
December 8-9, 2014           San Ramon, CA      San Ramon Conference Center

TIFM 2000: Critical Environments Technician Series (elearning)
The purpose of the Technician Series is to provide specific information on a single topic. There are no prerequisites and classes are on-demand as part of ICOR's elearning education system. 
Download the Brochure.  Register for one or the entire series! Certification exam fee is included when taking the entire elearning series.
Certificates are awarded upon successful completion of each online course & accompanying online exam. The certificate awarded designates Critical Environments Technician Associate in Documentation, HVAC, Power Generation, etc.

The Critical Environments Technician (CET) Certification Exam may be challenged after completing one or more of the courses in the series.

Course audience is those responsible for day-to-day operation and maintenance of the critical environment's physical infrastructure (Electrical/Mechanical/Fire) systems. Detailed knowledge with advanced practical application for critical environment centric topics including:

2000.1 Documentation, Drawings and Compliance / CMMS
2000.2 HVAC and Chiller Plants - CRAC, Chiller, Cooling Towers,Chemistry, Piping Systems
2000.3 Power Generation, PLC and Backup Methodology - DC Power Sources
2000.4 Power Distribution, Metering, and Infrastructure / Tier Logic
2000.5 UPS, ATS and ASTS - Transferring Critical Power Sources
2000.6 Security, Fire and Life Safety includes Emergency Power Off Button (EPO)
2000.7 Server Components, Networking and Design Methods/Cabling
2000.8 Capacity Planning and Reporting / Budget Planning 

TIFM 3000: Critical Environments Technician
(instructor led)
CET For those interested in taking the full series of courses offered in TIFM 2000 in an instructor-led "live" classroom environment, TIFM 3000 is a 3 day class that includes the CET Certification Exam. Exam can be taken as part of the class or outside of the classroom environment.

To earn the CET certification, a minimum score of 75% in each of the course content areas (2000.1-2000.8) is required. Exam is practicum or practical problem solving question based.Download the brochure.

Course audience includes those responsible for day-to-day operation and maintenance of the critical environment's physical infrastructure (Electrical/Mechanical/Fire) systems.Register Here
2014 Schedule                       Location                         Venue 
October 8-10, 2014                Sao Paulo, Brazil                Top Tier Infrastructure
October 23-25, 2014              Orlando, FL (after DCW)      Hyatt Regency Orlando
December 10-12, 2014           San Ramon, CA                 San Ramon Conference Center 

TIFM 4000: Critical Environments Manager Series
The purpose of the Manager Series is to provide specific information on a single topic. There
are no pre-requisites and classes are on-demand as part of ICOR's elearning education system.

Certificates are awarded upon successful completion of each online course and accompanying online exam. The certificate awarded designates Critical Environments Manager Associate in Documentation, HVAC, Power Generation, etc.

The Critical Environments Manager (CEM) Certification Exam may be challenged after completing one or more of the courses in the series.Download the brochure.

Course audience includes those who seek to be or are currently responsible for the strategic oversight of the critical environments operations and maintenance activities with full accountability for ensuring that the critical facilities environments are reliably available 24X7X365.
TIFM 4000 consists of online classes specific to each of the following subject areas:
4000.1 Documentation and Operating Procedures:Inventory control and critical spares
4000.2 Best Practices for Critical Environments: Design, construction standards & code compliance
4000.3 Evaluating Drawings - What to demand from your project
4000.4 Long term budgeting of critical infrastructure
4000.5 Energy Efficient Operations - Critical Thinking about Efficiency
4000.6 Retaining Redundancy, Capacity Planning, Detailed Reporting,and Analyzing Trends
4000.7 Preparing to be audited
4000.8 Expectations of a Computerized Maintenance Management System: Preventative, Predictive, and Corrective Maintenance
Coming Fall 2014

TIFM 5000: Critical Environments Manager
(instructor led)
For those interested in taking the full series of modules offered in TIFM 4000 in an instructor-led "live" classroom environment, TIFM is a 5 day class that includes the CEM Certification Exam. Exam can be taken as part of the class or outside of the classroom environment.Download the brochure.

To earn the CEM certification, a minimum score of 75% in each of the course content areas (4000.1-4000.8) is required. Exam is practicum or practical problem solving question based.

Course audience includes those who seek to be or are currently responsible for the strategic oversight of the critical environments operations and maintenance activities with full accountability for ensuring that the critical facilities environments are reliably available 24X7X365.

TIFM 5000 course content includes detailed knowledge with advanced practical application for critical environment centric topics listed in TIFM 4000 (above).  Register Here 

2014 Schedule                   Location                       Venue

August 11-15, 2014              Sao Paulo, Brazil           Top Tier Infrastructure 

October 6-10, 2014              Toronto, ON                   Toronto Airport Marriott 

November 10-14, 2014         Tampa, FL                      Tampa Marriott          

TIFM 6000: Critical Environments Engineer
(instructor led)
CEETIFM 6000 is a 3 day class that includes the CEE Certification Exam. To earn the CEM certification, a minimum score of 75% in each of the
course content areas (6000.1-6000.8) is required. Exam is practicum or
practical problem solving question based. Exam can be taken as part of
the class or outside of the classroom environment.  Download the Brochure.

Course audience includes those who seek to be or are currently responsible for the operation, and maintenance of all electrical, mechanical, and HVAC equipment within the critical environment with responsibilities for vendor selection and contract negotiations.

TIFM 6000 course content includes detailed knowledge with advanced practical application for critical environment centric topics including the following modules:

6000.1 Managing Critical Environments Projects

6000.2 System Design Integrations and Concerns

6000.3 Outage Window Concerns

6000.4 Vetting your Engineering Program

6000.5 Training Programs - setting up an internal process

6000.6 Vendor Requirements and Contractual Obligations

6000.7 Mechanical and Electrical Engineering

6000.8 Top Level Expert Engineering for Critical Environments

Register Here 

2014 Schedule                      Location                           Venue
September 17-19, 2014           Sao Paulo, Brazil           Top Tier Infrastructure
September 24-26, 2013           Dallas, TX                      American Airline Conference Center

TIFMARM 7000: Critical Environments Auditor
(instructor led)
CEA TIFMARM 7000 is a 5 day class with a focus on developing a standards-based critical environment, preparing to be audited in different environmental areas, and learning how to conduct environmental audits and manage risk.  Download the Brochure.

To earn the CEA certification, a minimum score of 75% in each of the course content areas (7000.1-7000.8) is required. Exam is practicum or practical problem solving question based. Exam can be taken as part of the class or outside of the classroom environment.

Course audience includes those with a great deal of experience working with all areas of the data center at the technical, managerial, and engineering levels. TIFMARM 7000 content includes the following:

7000.1 Audit materials - What tools are required?

7000.2 Setting up and preparing for the audit 

7000.3 Essential data required for assessing critical systems

7000.4 Identification and documentation of gaps

7000.5 Reviewing documentation

7000.6 Evaluating reliability

7000.7 Advanced single point of failure discovery methods

7000.8 Practical: Conducting an audit 

There are two full audits represented as part of the auditor training.  One full audit under the guidance and direction of the instructor and one full audit that is conducted by the students and evaluated by the instructor.  The completion of this practical audit is 50% of the final scoring for this program.

Register Today!

2014 Schedule                       Location                           Venue

October 13-17, 2014                Chicago, IL                      Summit Executive Center 
Save 10%
Did you know that you can save 10% on all ICOR courses if you are a member of one of the following organizations?  Contact them to find out how or email info@theicor.org.
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  • IFMA
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Companies to sell a combined portfolio of unified communications, contact center as a service, and infrastructure modernization services

HP to assume service delivery of a significant portion of Avaya Private Cloud Services

SANTA CLARA, Calif. – Avaya and HP (NYSE: HPQ) Enterprise Services (ES) today announced a multi-year agreement to offer cloud-based unified communications and contact center technology, and management solutions for enterprises.

Together, the companies will sell a combined portfolio of Unified Communications-as-a-Service, Contact Center-as-a-Service, and infrastructure modernization services. Combining HP's expertise in services delivery with Avaya's strong unified communications and contact center portfolio will create one of the most advanced solutions in the industry, including mobile applications, software, and networking for unified communications and customer experience management. These as-a-Service solutions will be delivered with the same standard of care that puts Avaya services above industry benchmarks[1] with the added benefit of HP's industry leading cloud capabilities.

The Avaya-HP agreement addresses growing global demand for comprehensive, secure, reliable business collaboration solutions, delivered as a service. HP ES will resell the as-a-Service offerings and in parallel, Avaya has the benefit of increased scale enabled by HP's highly flexible deployment models to quickly reach more customers and help simplify and transform business communications. Avaya will also apply its market leading communication and collaboration products to help HP improve the efficiency and performance of its contact center operations.

As part of the agreement, the HP ES Business Process Services organization will assume service delivery of a significant portion of Avaya Private Cloud Services[2] (APCS), including a limited transfer of APCS employees and contractors to HP ES. These services will be integrated into HP ES's existing Mobility and Workplace and Business Process Services practices and partner eco-systems to deliver private and hybrid cloud-based unified communications and contact center solutions to existing and future customers. Sales contracts, service level agreements, and overall client experience will remain with Avaya. HP ES will augment and amplify APCS by extending services to more customers, in more markets, with the speed and service performance needed to help grow demand for cloud-based solutions.  

This agreement marks another major step in Avaya's transformation to a software and services company. HP Helion solutions will become a cornerstone of Avaya's cloud offerings deployed in HP's global infrastructure.


"Businesses are increasingly seeking alternative models for deploying and managing innovative communications and collaboration technologies. The agreement with HP is the right path at the right time to quickly address what is already one of the fastest growing areas of our business. Through our long-term relationship, we already share many customers. We expect that base to grow significantly with this new model, supporting the world's collaboration business environment."
Pierre-Paul Allard, SVP Worldwide Sales and President Global Field Operations, Avaya

"This agreement reinforces HP's commitment to the mobility and workplace market and helps to grow HP's presence in the end-user space. HP is also making an investment in Avaya's capabilities to improve our contact center infrastructure and significantly enhance business process services and customer engagement management. The partnership with Avaya supports HP's larger vision for the New Style of IT."
Mike Nefkens, EVP and General Manager, HP Enterprise Services

About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society.  With the broadest technology portfolio spanning printing, personal systems, software, services and IT infrastructure, HP delivers solutions for customers' most complex challenges in every region of the world.  More information about HP (NYSE: HPQ) is available at www.hp.com.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information, please visit www.avaya.com.

SHELTON, Conn. –The Connecticut Technology Council (CTC) and Marcum LLP announced HealthPlanOne has been named to the Marcum Tech Top 40 (TT40) list of fastest growing technology companies in Connecticut for the fifth consecutive year.  The recognition is based both on total revenue and revenue growth over the past four years.  HealthPlanOne will be honored alongside 39 other companies at an awards ceremony October 2 at the Oakdale Theatre in Wallingford.

"We are honored to be recognized by the Connecticut Technology Council again in 2014," said Bill Stapleton, CEO of HealthPlanOne. "This award is a testament to the tremendous benefit that our online healthcare exchange and licensed advisors deliver to retirees and individuals in Connecticut and across the nation."

"The annual Marcum Tech Top 40 gives us the opportunity not only to see innovation first-hand but also to recognize how Connecticut's fastest growing technology companies are overcoming complex challenges to achieve success," said Anthony P. Scillia, Partner-in-Charge, Marcum New England.  "Marcum is extremely proud to partner with the Connecticut Technology Council on this outstanding program again this year and enthusiastically congratulates all the winners."

"Technology companies have a set of shared challenges that range from capital-raising and complex revenue reporting to intellectual property management and international expansion. Whether they are private enterprises or Fortune 500 companies, this year's Marcum Tech Top 40 winners all demonstrate management excellence and market foresight," said Alex Discepolo, a Tax Partner in Marcum's New Haven office and Practice Leader of the Firm's High Technology Services Group.

Bruce Carlson, CTC's President & CEO added, "Connecticut is proud of its remarkable heritage of innovation and invention. Job growth in Connecticut is going to come from the technology sector and these Tech Top 40 companies are a great example of the range of technology companies that are growing substantially in Connecticut."

About The Connecticut Technology Council
The Connecticut Technology Council is a statewide association of technology oriented companies and institutions, providing leadership in areas of policy advocacy, community building and assistance for growing companies. For more information, visit www.ct.org.

About Marcum LLP
Marcum LLP is one of the largest independent public accounting and advisory services firms in the United States. Ranked #15 nationally, Marcum LLP offers the resources of 1,300 professionals, including over 160 partners, in 23 offices throughout the U.S., Grand Cayman and China. For more information, visit www.marcumllp.com.

About HealthPlanOne, LLC
Founded in 2006, HealthPlanOne (HPO) is a best in class member acquisition company in the Medicare and individual health insurance markets.  Through its digital marketing, proprietary technology and call center operations, HPO assists health plans in the acquisition of incremental cost effective members. For more information please visit: http://www.healthplanone.com/corporate or www.medicaresolutions.com.