Spring World 2015

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Volume 27, Issue 4

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Press Releases

Press Releases (1439)

Events Ticketing Giant Lowers Total Cost of Ownership, Enhances Infrastructure and Introduces Scalable Efficiencies With N-series Thin Client Solution

SANTA CLARA, Calif. – NComputing, a leader in client virtualisation solutions, today announced that Tickets.com selected the award-winning NComputing N-series thin client solution to deliver superior customer service and support for the world's largest and most popular event ticketing source. Tickets.com has invested in market-leading and complementary virtualisation solutions, including NComputing N-series and Citrix XenDesktop, to improve inefficiencies in system performance and configurations, PC patching and maintenance and PCI compliance.

"After an extensive analysis across thin client options to work with our Citrix environment, NComputing is our partner of choice," said Joe Choti, president and CEO of Tickets.com. "The NComputing N-series exceeded all of our requirements, and today we have a valuable partner whose thin clients technology and also personnel play a key role as we build and maintain reliable ticketing technology for our venue partners and their customers."

NComputing N-series thin clients are ideal for enterprise organisations looking to extend their investments in Citrix XenDesktop, XenApp or VDI-in-a-Box. The technology provides 100 percent of the HDX experience at a fraction of the cost of PCs or other thin client solutions. With full manageability and support, organisations can more cost-effectively extend their Citrix deployments to more users using NComputing technology, enhancing the benefits of desktop virtualisation at a lower total cost of ownership.

The demands of high-volume online ticket sales are complex, and Tickets.com sought out a solution to replace a fleet of aging PCs, which required frequent maintenance interruptions for installing new patches, updates and maintaining PCI compliance. Consultants from MTM Technologies determined that Citrix's tight integration with USB ports would support the company's ticket printing requirements. NComputing N-series thin clients were a natural fit because they are purpose-built for Citrix virtualisation environments.

Tickets.com initially implemented 100 N-series devices with two Major League Baseball clubs in California. Installation took less than one day and with immediate benefits, the investment was soon expanded. Today, it takes booth ticket sellers only 40 seconds to restart their systems after work has been done to the network, half as long as before, which is critical when patrons are waiting at a ticket window.

"Tickets.com has found success with our thin clients in combination with Citrix XenDesktop for improved systems performance and management," said Dave Burton, vice president, global marketing for NComputing. "Regular software upgrades are streamlined because everything is performed centrally rather than installed and configured on a PC-to-PC basis. A brand closely aligned with a winning customer experience, Tickets.com is invested in new technologies that maintain its superior customer service and support reputation."

A video of Tickets.com's use of NComputing N-series thin clients can be found at: http://bit.ly/1mWpmgN

To jump-start the benefits of NComputing N-series thin client solutions, NComputing is offering a free trial to users. Interested customers can find more information and request a trial at: http://www.ncomputing.com/products/nseries/overview.


Tweet This: .@Ticketsdotcom delivers winning customer service & support w/ @NComputing #thin clients http://bit.ly/1t1tZZE

About Tickets.com:

Tickets.com, Inc. is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. First incorporated in 1995 and later rebranded as Tickets.com, Inc. in 2001, the company was initially a merger of nine ticketing firms.

Tickets.com is headquartered in Costa Mesa, Calif., with regional offices across the U.S. and around the world, including Canada, Europe, Australia and Asia. Tickets.com's diverse client portfolio includes Major League Baseball, National Hockey League, major arena, large performing arts organizations, as well as the 1996 Atlanta and 2010 Vancouver Olympic Games.

About NComputing:

NComputing, Inc. is a leader in client virtualization solutions. Removing the barriers through a unique formula of simplicity, performance and value, NComputing’s integrated solutions serve global enterprise and mid-market companies in key verticals such as education, healthcare and government. With over 20 million daily users in 140 countries, the company is fueling the adoption of client virtualization faster than any other in the world. To learn more, visit http://www.ncomputing.com.

LINX is proud to announce the launch of IXCardiff, our newest UK Internet exchange, and the only dedicated Internet Exchange Point (IXP) in Wales.

The new exchange is the latest stage in LINX's mission to distribute and decentralise peering within the UK, empowering ISPs, content providers and other network operators to "keep local traffic local", resulting in reduced latency, greater resilience and faster connectivity for local networks and Internet users.

Hosted in a carrier-neutral facility managed by LINX within the BT Stadium House data centre, IXCardiff launches on 15th October following an extensive period of consultation to establish a local community of interest among network operators, and with the support of the Cardiff City Council and the Welsh Government.

Welsh Deputy Minister for Skills and Technology, Julie James, welcomed the launch.

“The Welsh Government is committed to establishing a world class digital Infrastructure for Wales. The creation of an Internet Exchange in the heart of Cardiff will have wide ranging benefits to the business community in Cardiff and across south Wales. Alongside a number of major investments in telecommunications infrastructure, this will help to make Wales a more connected nation. It will provide a real boost to local enterprises which would otherwise have had to carry a significant cost burden to access this opportunity.”

John Souter, CEO of LINX said:
“We believe that the time is right for a fresh approach to peering in the UK. Local support is key for the success of any regional Internet exchange, and the South Wales Internet community has demonstrated an overwhelming enthusiasm for a new exchange point in the region, and for the benefits regional peering can bring to their businesses, the local economy and the people of Wales.”


Executive Director of Dynamic Spectrum Alliance tours Asia

Dynamic Spectrum Access (DSA) technologies and evolving spectrum regulations are underway in Asia, helping governments, businesses, and communities to make wireless broadband more widely available and affordable, and increasing the amount of spectrum to the benefit of consumers and businesses alike. The viability of DSA including TV White Spaces (TVWS) has been proven in numerous trials across the globe, from remote villages, to dense urban centres.

This month witnessed Prof. H Nwana, Executive Director of the Dynamic Spectrum Alliance, tour the region, which kicked off with presentations by himself and EJ Chiang from MediaTek, a Dynamic Spectrum Alliance member, focused on utilizing spectrum’s full potential, at the Radio Spectrum Technology & Management Conference @ Wireless China Industry Summit in Beijing. While in Asia, Prof. Nwana also held meetings with the Chinese Academy of Telecom Research (CATR), State Radio Regulatory Commission (SRRC), Ministry of Industry & Information Technology (MIIT), State Administration of Press, Publication, Radio, Film and Television (SAPPRFT), United States Information Technology Office (USITO) in Beijing, and Japan’s Ministry of Internal Affairs and Communications, and a group of Japanese companies interested in DSA.

Prof. H Nwana, Dynamic Spectrum Alliance Executive Director, said: “DSA’s time has come in Asia. The pace of development in the region is incredibly encouraging so, by supporting and working together with regional Asian organisations, regulatory bodies and Governmental departments, we hope to continue to open up underused spectrum by advocating for new laws and regulations that will lead to more efficient and effective spectrum utilisation and encouraging DSA pilot project initiatives.”

Recently, Asia has witnessed a flood of activity. In China, the Government of the People’s Republic of China has already made significant advancements regarding management of its spectrum resources as it continues to go through a public consultation period on revising its radio spectrum management policies. In Singapore, the Infocomm Development Authority (IDA) has developed a regulatory framework for unlicensed access to 180MHz of unused radio spectrum in the broadcast TV frequency bands which comes into effect in November 2014.

Elsewhere, the Taiwan Dynamic Spectrum Access Pilot Group continues to make good progress. The Pilot Group, which Prof. Nwana participated in the signing of, is working towards the creation and development of a world-leading dynamic spectrum access ecosystem in Taiwan. This will leverage Taiwan’s tremendous capabilities in semiconductor design and fabrication, component and devices manufacturing, and systems integration and solutions.

“The region, as a whole, is making major progress and by moving towards dynamic allocation of spectrum, more resources and spectrum can be made available, especially at a time when Asia is exploring innovative wireless, and data-hungry, technologies. Asia will provide the setting for next year’s Dynamic Spectrum Alliance Global Summit – we’re still exploring possible locations, so I urge anyone who would like be involved, and who would like to host with us, to get in touch,” added Prof. Nwana.

Over the past few years, global organisations and Dynamic Spectrum Alliance members have worked closely with local providers, radio manufacturers, regulators, donor agencies and ICT ministries to demonstrate the benefits of DSA technology in underserved communities in emerging economies. Dynamic Spectrum Alliance members are driving work forward:

  • 6Harmonics Inc, a DSA founding member, has invented an Adaptive Radio Network-ARN* that allows dynamic spectrum access as well as a scalable cell size and topology. This innovative wireless network technology provides 4G access speeds at the lowest cost to date, making a cost effective WAN dynamically accessing all available spectrum economically possible. ARN* has been deployed in 12 countries on five continents. In rural Africa, 6Harmonics FCC certified GWS3000 has been deployed to establish high-speed connections over distances in excess of 10km under NLOS propagation conditions. In the Philippines, GWS3000 has been deployed for disaster recovery. Dr Robert Wu, Founder and CEO of 6Harmonics disclosed that 2 new products are in the final tests: AP with highest RF power on the market to date for longer range, and a low cost palm size CPE which will enable large scale deployment. Dr Wu further noted, when those get deployed, people can dial WiFi anywhere.
  • Aviacomm, Dynamic Spectrum Alliance founding member, has broken new ground for realizing DSA with its innovative RF transceiver solutions, which are designed to utilize new spectrum made available and brings into use frequency bands subject to challenging regulatory requirements. Shih Mo, President and CEO of Aviacomm, Inc, said: “Aviacomm is leading the way toward high-performance flexible RF solutions that will enable dynamic spectrum sharing – the next generation of technology which will achieve significant improvements in coverage and capacity for wireless networking and mobile devices.”
  • Mediatek, the Taiwanese semiconductor Tier 1 giant and founder member of the Dynamic Spectrum Alliance, announced at the DSA Global Summit in May they would release a tri-band chipset in partnership with another Alliance member Aviacomm that would support traditional WiFi in the 2.4Ghz and 5Ghz range as well as TV White Spaces band using the 802.11af standard. Mediatek is the 3rd largest manufacturer of WiFi chipsets in the world.
  • NICT, based in Japan, has developed several world standard based TV White Space devices, along with other technologies (e.g. IEEE802.22, IEEE802.11af, and LTE release 8 (eNB,smartphone) and White Space database compliant with FCC, Ofcom, and the Japanese TV band contour calculation algorithm. It has also done world-first field trials using these international multi-band standard devices. Prof. Hiroshi Harada, Executive Research Director of NICT, commented: "Some world standards have already been issued and some feasibility trials based on the standards have also been completed. Now it is a time to think about actual business ecosystems by collaborating global representative partners."

The Dynamic Spectrum Alliance believes a real and immediate opportunity lies with TVWS, the unused TV broadcast channels. The Alliance is working to promote regulatory policies which will pave the way for innovative new wireless technologies, addressing growing wireless data challenges. The cross-industry Alliance works to engage with regulators and government officials to promote the adoption of legal and regulatory frameworks that facilitate dynamic access to radio spectrum.

For further information about the Dynamic Spectrum Alliance, please visit www.dynamicspectrumalliance.org/, or follow @dynamicspectrum on Twitter. Alternatively joins the Alliance on Facebook or LinkedIn. For all media enquiries, please contact Dana Hare at dana.hare@proactive-pr.com or +44 7795 615466, or Russell Cafferty at russell.cafferty@proactive-pr.com.


About the Dynamic Spectrum Alliance

The Dynamic Spectrum Alliance is a global organization advocating for laws and regulations that will lead to more efficient and effective spectrum utilization. The DSA’s membership spans multinationals, small- and medium-sized enterprises, and academic, research, and other organisations from around the world, all working to create innovative solutions that will increase the amount of available spectrum to the benefit of consumers and businesses alike. Visit http://www.dynamicspectrumalliance.org/, follow @DynamicSpectrum, https://www.facebook.com/DynamicSpectrumAlliance, and http://www.linkedin.com/groups/Dynamic-Spectrum-Access-DSA-5122947.

Amulet Hotkey today announced the release of a new ultra compact (half-height, half-length), quad video head PCoIP host card for small form factor PC’s. It provides all the benefits of the PCoIP protocol in a uniquely compact and cost effective package. It will appeal to a wide range of enterprise customers.

“The DXH4 is an exciting development that people told us couldn’t be done,” said Tony Hilliard, Group Sales Director at Amulet Hotkey. “Our clients asked for it and we delivered, it’s great that we can combine innovation and customer demand in such a responsive way”.

“This is a unique product, perfect for multi-monitor applications such as trading floors, control rooms and CAD/CAM” says Keith Grundon, technical director and CTO. “I know it will be a great success for us.”

For the first time, small form factor PCs can have a high-end, quad-monitor PCoIP host installed and then located remotely without compromising data security or graphics performance in any way. The DXH4 has no impact on the standard PC architecture and requires no additional drivers to be installed.

“Amulet Hotkey’s new quad-video PCoIP host card for small form factor and rack mounted computers will appeal to IT administrators seeking to deliver secure access to video across multiple monitors while conserving precious server space,” said Jayesh Shah, vice president of product management for Teradici. “Today’s news is a testament to the company’s commitment to delivering innovative PCoIP solutions that are well matched to the evolving IT requirements of its customers in diverse markets, including finance, CAD/CAM engineering, media and entertainment, and public sector.

The DXH4 is available now. For more details visit www.amulethotkey.com or contact our sales teams directly.

See the DXH4 at vmworld in Barcelona between 14th and 16th of October and learn about how it can be used to enhance VDI applications. Ask to see us at the Teradici stand.

About PCoIP

Zero Clients are simple, secure, stateless, cloud endpoints, perfect for accessing VMware Horizon View, VMware Horizon DaaS, Amazon WorkSpaces, and Remote Workstation environments. They contain no CPU, operating system, or local storage—just a chip that decodes the PCoIP transmissions and outputs pixels on the screen. Since no data is transmitted, users connect securely to their virtual environments. In addition to being the most secure endpoints available, Zero Clients are easy to deploy, manage, and operate. They offer higher performance, lower power consumption, support unified communications, and create a richly rewarding virtual computing experience, for both end users and IT managers.

About Amulet Hotkey

Our expertise allows enterprises to simplify and secure the desktop environment without compromise, moving desktop workstations to the data centre or cloud environment. Using our own Zero Client, PCoIP Host and KVM switching technology, we dramatically reduce desktop power consumption and heat generation, minimising cabling and clutter. In the data centre our solutions maximise space and facilitate central management of desktops, operating systems, policies and security.

Amulet Hotkey actively partners with many leading manufacturers of data centre, cloud and virtualisation technologies, and is instrumental in helping them bring to market solutions for VDI, virtualisation, GPU offload and PCoIP integration and acceleration.

The growing trend of cloud based services and virtualised environments has provided opportunities to create a truly flexible computing model, the so-called elastic compute architecture. Amulet Hotkey is a recognised leader in providing key enabling technologies in this environment.

About Teradici

Teradici PCoIP technology is deployed throughout virtual and cloud environments, in zero clients, hardware accelerators, standalone workstations and mobile devices. Simple, green, and cost-effective, the Teradici PCoIP virtual workspace architecture delivers a secure, high-definition, highly responsive computing experience.

Teradici customers benefit from a broad PCoIP ecosystem of innovative products and services. Our customers include Fortune 500 enterprises and institutions around the world, local and federal government agencies, and cloud and service providers.

Teradici was founded in 2004, and is headquartered in British Columbia.

MatchWare’s highly-anticipated MindView 5 Business Mac boasts a powerful new feature set that helps project managers and other users maximize productivity, accuracy and quality, while reducing time, cost and risk.


TAMPA, Fla. – MatchWare Inc., a leading multinational software company that develops proprietary mind mapping, project management and meeting management software tools, announced today the launch of its highly-anticipated “MindView 5 Business Mac”: the new industry standard for Mac Mind Mapping and Gantt Chart software that is inspiring Project Managers worldwide to re-imagine how they can maximize productivity, accuracy and quality, while reducing time, cost and risk.

Built on MatchWare’s award-winning MindView Business Platform, MindView 5 Business Mac was engineered from the ground up to enable success by empowering Project Managers and other users to brainstorm Work Breakdown Structures (WBS) in Mind Maps, and seamlessly transfer the data between six interchangeable views: Gantt Chart, Timeline, Mind Map, Top Down, Left/Right and Outline.

In addition to several key project management-focused upgrades -- including individually managed resource calendars, effort-driven tasks, and improved branch data visualization -- MindView 5 Business Mac also features:

  • An Intuitive and Streamlined Mac-friendly Interface
  • Enhanced MS Office® and MS Project Integration
  • Built-in Task and Resource Allocation
  • Seamless Transferring to/from MindView 5 Business PC
  • …and much more

“After nearly two years of evaluating user feedback and analyzing our competition, we are proud to release MindView 5 Business Mac,” commented MatchWare’s Product Manager Thomas Henriksen. “By combining a fully-functional project management solution with the industry’s leading mind mapping software, MindView 5 Business Mac improves usability and the presentation of ideas, which helps make users more efficient every day. Quite simply, MindView 5 Business Mac is an invaluable asset for any Project Manager.”

MatchWare’s MindView 5 Business Mac, the new industry standard for Mac Mind Mapping and Gantt Chart Software that no Project Manager should be without, is available now for a one-time fee of $349 (single user). A demo version is also available. Learn more at: www.matchware.com/en/products/mindview/mindview_mac.htm.


About MatchWare

Founded in 1992, MatchWare is a Danish software house with offices in the United States, United Kingdom, Germany, France and Denmark. The company develops and provides proprietary mind mapping, project management and meeting management software tools which are used by businesses, educational institutions and governments worldwide to enhance brainstorming, communication, decision making, collaboration and meeting effectiveness and performance. Learn more at www.matchware.com.


* MatchWare, MatchWare Mediator, MatchWare ScreenCorder, MatchWare MindView, and MatchWare MeetingBooster are trademarks or registered trademarks of MatchWare A/S. All other trademarks and registered trademarks used in this document are the property of their respective companies.

Managed Services Company and Data Protection Leader Ease Zenith Customers' Fears of Data Loss as October 15 Deadline Looms


MILFORD, Mass. – To address customer concerns about ensuring reliable backup and recovery of their critical business information following Zenith Infotech's decision to cease operations on October 15, RetroFit has partnered with Unitrends to offer companies a Rapid Replacement Program. The program ensures that Zenith backup customers facing imminent data loss once the company closes its doors will continue to have their mission critical information protected without interruption.

The Zenith Rapid Replacement Program provides speedy upgrades for customers with Zenith backup appliances to a fully-managed, three-tiered, geo-redundant Backup and Data Recovery Solution supported by Unitrends' industry-leading solution, for one monthly operating cost (OPEX). RetroFit's years of experience converting Zenith systems allows them to efficiently manage the replacement program and address the critical needs of those customers still at risk.

"RetroFit and Unitrends have collaborated with customers and partners to seamlessly migrate them from Zenith to our fully-managed, three-tiered, geo-redundant Backup and Data Recovery Solution. This program offers a compelling solution to companies who have been put at risk because of this impending event," said Kevin Cotter, president of RetroFit.

Mike Lawlor, CEO of Netwide Technology Solutions, an IT consulting firm, said, "The migration process from Zenith to the RetroFit solution was completed seamlessly and without compromising any of my customers' mission critical data."

"IT professionals have enough things to worry about today – reliable backup and recovery should not be among them," said Mike Coney, president and CEO at Unitrends. "At Unitrends, our goal is to make data protection simple, efficient and affordable for both our partners and our customers. The Rapid Replacement Program is designed with this in mind. Zenith customers can easily and cost-effectively migrate to industry-leading data protection technology backed by unmatched customer support. IT admins are then free to focus on other pressing business initiatives."

About RetroFit Technologies, Inc.

RetroFit Technologies, Inc. is a leading managed services company providing On-Premise, Cloud, Hybrid and Disaster Recovery Solutions.  RetroFit offers a fully managed, three-tiered, geo-redundant Backup and Data Recovery Solution to our Customers and Partners.  RetroFit's corporate headquarters are in Boston, MA with regional offices throughout the United States. Visit www.retrofit.com.

About Unitrends

Unitrends delivers award-winning business recovery solutions for any IT environment. The company's portfolio of virtual, physical, and cloud solutions provides adaptive protection for organizations globally. To address the complexities facing today's modern data center, Unitrends delivers end-to-end protection and instant recovery of all virtual and physical assets as well as automated disaster recovery testing built for virtualization. With the industry's lowest total cost of ownership, Unitrends' offerings are backed by a customer support team that consistently achieves a 98 percent satisfaction rating. Unitrends' solutions are also sold through a community of thousands of leading technology partners, service providers, and resellers worldwide. Visit www.unitrends.com.

Introducing myCOOP™ 7 Major Release


HERNDON, Va. – The developer of myCOOP™, one of the most advanced Business Continuity Management System (BCMS) systems in the world, is sponsoring a usability and BC software automation webinar.

There is now an answer to the age-old question of making BC software as usable as possible. Join our webinar to explore a different way to automate BC programs. Click on one of the following times to register.

Complaints abound in the industry, with four basic themes.

"Why proprietary methods instead of open standards?"

"Why can't it feel more like mass market solutions?"

"Why not treat administrators and end-users differently?"

"Why can't we use our knowledge instead of vendor details?"

Instead, we'd rather SURF, using four basic principles.


Standards - - open methodologies

Usability - - mass market paradigms

Roles - - differing user-specific work flows

Flexibility - - embracing client knowledge

If you can't join us, you please register for a recording.


ABOUT COOP SYSTEMS - - Scalable, Flexible, Reliable, Proven

COOP Systems, headquartered in Herndon, VA, is a leading provider of myCOOP, the BCM solution used by a growing list of clients globally. With a proven reputation for reliability and ability to support clients' existing BCM practices, our clients believe myCOOP is simply one of the best BCM systems in the world.




New Application Wrapping Feature Brings Increased Security and Ease of Use for Customers

LONDON — LANDESK, a global leader in delivering user-oriented IT solutions that solve systems, assets, security, mobility and IT service management challenges, today announced the release of new features and upgrades to its Enterprise Mobility Management platform, including an application wrapping feature. This new feature will allow IT departments to add another layer of security to the enterprise apps they supply to their users.

“We strive to provide users with the most intuitive and easy-to-understand products available,” said Stephen Brown, director of product management at LANDESK. “While most application wrapping software is quite cumbersome, our solution allows an IT administrator to wrap an application in one step and deploy it to users. We know this simplicity will improve the productivity of the IT managers and their user base to help them focus on the important tasks they need to accomplish.”

LANDESK application wrapping makes it easy to incorporate mobile application security into corporate bring-your-own-device (BYOD) policies. It uses single sign-on authentication to make access to the enterprise applications simple and to foster increased user productivity. It also encrypts data, preventing it from moving to applications not provided by the enterprise. This feature also makes it easy for IT to add security features and can be used for any Android app and enterprise iOS apps.

LANDESK® Mobility Manager helps IT managers balance users’ needs to be productive anywhere with IT’s charter to provide secure mobility. With the BYOD-friendly LANDESK approach, IT teams gain confidence that 1) security measures are in place to consistently safeguard corporate data enterprise-wide and 2) mobile users benefit from a solution that respects the personal nature of their devices.

About LANDESK Software

LANDESK, the global authority on user-oriented IT, enables users to be their most productive while helping IT embrace the speed of change. Through the integration and automation of IT systems management, endpoint security management, service management, IT asset management, and mobile device management, LANDESK empowers IT to balance rapidly evolving user requirements with the need to secure critical assets and data. With offices located across the globe, LANDESK is headquartered in Salt Lake City. For more information, visit www.landesk.com.

Disaster recovery specialist SERVPRO offers insight into the complexities of dealing with disaster

GALLATIN, Tenn. – When disaster strikes, property owners need to make a lot of decisions quickly and under pressure. Effective disaster remediation involves a lot of moving parts: remediation specialists, insurance companies, local codes, state codes, documentation and more—and all of this has to happen in an atmosphere charged with emotion and stress.
Servpro Industries, Inc. Chief Executive Officer Sue Steen says, “Efficiency is key when you are dealing with disaster remediation; it saves our customers money and it makes our work more effective. SERVPRO is an industry leader in work efficiency technology—continually innovating to help both our customers and our business control costs.” 
SERVPRO’s proprietary DryBook™ tool is one example of the company’s focus on efficiency and cost control. Remediation projects must be managed to both industry and insurance company standards, and Steen says that tools like DryBook™  helps SERVPRO Franchise technicians track and document progress on restoration, cleanup and repair services.  “The DryBook™ tool helps our disaster recovery professionals deliver on every detail of every water damage job, every time,” says Steen.
To help avoid regulatory headaches and paperwork pitfalls, Steen suggests property owners consider the following criteria when choosing a remediation company to deal with the aftermath of a disaster.
1. Industry standards: Does your remediation company deliver a product that meets the standards set by
  • The Institute of Inspection, Cleaning and Restoration Certification (IICRC)?
  • Most major insurance companies, including cycle times and deadline requirements?
2. Recordkeeping: Does your remediation company have a system in place to ensure accurate, complete and convenient benchmarking of each step of the remediation process, including
  • Capturing and updating data, including job diary notes, electronically real-time on the jobsite, with simultaneous updates saved at the central office?
  • Using e-signatures to help eliminate lost paperwork and the need to scan documents?
  • Providing a complete record of the damage and remediation efforts in images, with descriptions, start-to-finish?
  3. Equipment selection: Does your contractor have the ability, on-the-spot, to
  • Identify the right equipment for the job, based on the damage description?
  • Validate the use of each piece of equipment, automatically, as part of the remediation records?
SERVPRO® professionals specialize in disaster restoration, cleanup and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. For more information about SERVPRO®, please visit www.servpro.com.
Founded in 1967, the SERVPRO® Franchise System is a national leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of nearly 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar losses. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Insightful Discussion Articulates How Microsoft Lync and SMART Room Systems Technologies, With Systems Integration Expertise from Carousel, Can Make Companies More Efficient

EXETER, RI — Carousel Industries, a leader in unified communications, managed services, data solutions and visual communications, invited experts from Microsoft and SMART Technologies to contribute to a roundtable discussion with Carousel on 'The Future of Collaboration' last week. The webinar, which was open to Carousel partners and customers, took place on October 2nd and discussed how companies of all sizes can significantly improve business communications across a broad range of end user devices and multiple vendor environments.

According to Carousel, companies that integrate a sound unified communications platform have the potential to raise the value of every business interaction. New communication technologies such as Microsoft's Lync 2013 and SMART Room systems enable employees to remain active contributors throughout the entire day, no matter what their location is or which devices they are using.
The event was hosted by Ed Wadbrook, VP Applications and Collaboration, Carousel Industries, and also included Jason Moortgat, Business Development Manager, Partner Practice Recruit Team, Microsoft; and Jeff Lowe, VP Sales & Marketing, SMART Technologies.
"We are entering a 'golden age' of collaboration in which videoconferencing technology, along with continually evolving unified communication applications and platforms, is having a measurable impact on how employees and partners can engage to achieve optimal business results," said Ed Wadbrook. "Microsoft's Lync Room Systems and SMART Technologies' SMART Room solutions, combined with Carousel's unmatched systems integration, training and maintenance expertise, represent a paradigm shift in how companies are able to leverage video — not just as a measure to lower travel expenses but as a means to create more intimate face-to-face communications among stakeholders."
A New Vision for Collaboration Among Small and Large Businesses
Launched in 2011, Microsoft Lync has evolved to become an industry standard communications solution for enterprises of all sizes, connecting users and groups across a wide variety of locations and disciplines. Through its traditional office applications, chat capabilities, videoconferencing and other technologies, Lync helps businesses remove traditional communication barriers while empowering individuals and groups to become more proactive contributors.
During the webinar last week, presenters from each company explained how Lync Room Systems and SMART Technologies' SMART Room are revolutionizing the archteypal concept of the meeting room with powerful new capabilities, and in a range of sizes and package levels to suit just about any budget and business need. The technology for each conference room, which Carousel handles implementation and maintenance support, enables reliable Lync-based communication in a desktop-like environment that is likely to be familiar to most users. Meanwhile, SMART Room makes meeting set up and management much easier with its 'one-touch' functionality and powerful collaboration and whiteboarding features. 
During the webinar, Carousel announced that it is able to deliver complete Lync Room Systems in a range of six possible sizes:

  • X small (up to four people, one 55" display)
  • Small (up to six people, one 70" display)
  • Medium (up to 12 people, one 84" display)
  • Medium Dual (up to 12 people, two 55" displays)
  • Large (up to 16 people, two 70" displays)
  • X-Large (up to 20 people, two 84" displays)

The Future of Collaboration Among the Fortune 100 and Beyond
Among the companies Carousel has worked with to install several Lync Room Systems is one of the nation's oldest and most prominent insurance companies. Since the installation was completed this year, the company has increased the productivity of its workers while significantly reducing its audio conferencing costs — which were based on using more than 40 million minutes per year. Additionally, since the technology enables meeting attendees to participate over just about any device and anywhere in the world, the company can more easily comply with regulatory requirements requiring board members to be present during certain meetings.
Ed Wadbrook of Carousel neatly summarized how an effective collaboration strategy can 'move the dial' in just about any business: "Now, true collaboration has no boundaries, yet is secure. Companies that deploy effective Lync-based video conferencing solutions will not only make their own workforces more productive, but can create more intimate and loyal relationships with partners and customers." 

To learn more about Carousel's collaboration solutions, please visit www.carouselindustries.com/solutions/collaboration
About Carousel
Carousel Industries consults, integrates, and manages technology solutions that solve business problems and contribute to your organizations’ growth. This includes unified communications, managed services, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions.