Spring World 2015

Conference & Exhibit

Attend The #1 BC/DR Event!

Fall Journal

Volume 27, Issue 4

Full Contents Now Available!

Press Releases

Press Releases (1429)

WARMINSTER, Pa. — Mail-Gard®, a division of IWCO Direct and one of the nation’s leading providers of critical communication recovery solutions, has announced that Jerry Montella, executive vice president of sales and marketing, has been elected to the National Postal Policy Council (NPPC) Board of Directors.

NPPC is a trade association that has established and maintained a trusted partnership with the USPS, focusing primarily on First-Class letter mail, and representing large business mailers. The association has been active in shaping postal policy and regulatory issues with both the Postal Service and the Postal Regulatory Commission, as well as on Capitol Hill. With a collaborative mission to drive continuous improvement and shape overall postal strategy, members have welcomed the Postmaster General, senior postal managers, Postal Regulatory Commissioners and key congressional staff to NPPC’s quarterly meetings since 1982.

“My membership over the past few years has been insightful and informative as the USPS navigates a changing landscape,” Montella said. “Our customers rely on the Postal Service when disaster strikes—and so do millions of people in their day-to-day business. We need strong, long-term solutions to achieve and maintain quality mailing service at an affordable price. NPPC has long been deeply involved in the search for and execution of those solutions, and I am proud to bring the unique insight of Mail-Gard’s continuity services to my duties as a board member.”

 

About Mail-Gard

Mail-Gard, a division of IWCO Direct, is one of the nation's leading providers of print-to-mail continuity and recovery services. With locations in Pennsylvania and Minnesota, Mail-Gard maintains fully-secured and dedicated recovery facilities that support cut sheet, continuous form, duplex, MICR and color printing as well as accumulating, folding and inserting capabilities in conjunction with on-site U.S. postal substations and warehousing. In case of any business interruption – human error, power outage, or natural disaster – Mail-Gard can ensure that a company's invoices, statements and other critical documents will reach customers and vendors.

New appointments, new offices, as operators across the world look to deploy the company’s unique CEM solution

TORONTO – SpatialBuzz, the cloud-based customer experience analytics and service monitoring specialist, has appointed senior personnel and opened new facilities in Toronto and Taipei as it looks to extend its international presence to meet fast-growing demand from mobile service providers across the world.

In Taipei, Taiwan, SpatialBuzz has appointed former McAfee, F5 Networks, Juniper Networks and Cisco Systems executive James Yeh as Head of Sales. James has successfully grown and driven sales and operational business units in the APAC region for some of the largest global technology companies for over ten years. This experience, coupled with his CTO advisory roles within operators like Taiwan Mobile, makes him a significant asset to the business. Across the world in Toronto, the company has also opened offices to establish a local presence and to develop further opportunities.

“We are absolutely delighted to make these announcements – simply because they have come about due to sheer demand for what we are offering – a whole new era in Customer Experience Management (CEM),” said Leon Hardwick, Director, Global Sales and Marketing at SpatialBuzz.

“The key to it all is being transparent with end users about network performance, leading to major savings in outage costs and call centre management, and also boosting customer loyalty and cutting churn. Service providers all over the world are recognising the sheer power of our offering and we’re growing fast to meet their needs,” he added.

SpatialBuzz – whose unique approach and solution is cloud based – uses the latest crowd sourcing techniques to derive intelligence whilst directly engaging the customer about the “live network” status. SpatialBuzz customers have seen calls to its call centre drop by more than a third – resolution of enquiries took 15% less time and feedback surveys showed a significant rise in customer satisfaction.

For more information about this major expansion and the future business plans for each region, please view this video with Director, Global Sales and Marketing, Leon Hardwick, - http://www.proactive-pr.com/videos/spatialbuzz/pressrelease/.

For further information about SpatialBuzz, visit http://www.spatialbuzz.com.

FTW Successfully Fights ‘Shellshock’ and Other Website Vulnerabilities

NEW YORKNYI, a New York company specializing in customized technology infrastructure solutions, releases news that its Fault Tolerant Web (FTW) service, successfully protects against bugs, web attacks and other online threats.  FTW was tested most recently with the onset of Shellshock, a severe software bug that can allow hackers unauthorized access or privileges on computer systems.

With millions of documented web attacks over the past week, security experts are saying the Shellshock virus targets “Bash,” a command line shell typically used by programmers.  This particular virus allows hackers to issue commands and gain complete control over affected machines. The National Vulnerability Database, the U.S. government repository of standards based vulnerability management data, rates Shellshock at 10 out of 10 for severity.

“Since Shellshock is relatively easy to exploit, anyone running websites with affected systems should take action immediately,” states Mark Staudinger, VP Systems Architecture for NYI. “Our FTW service has successfully blocked Shellshock exploit attempts and since the virus was first announced, NYI added additional security policies to better protect against any variations on the type of attacks already seen. FTW-enabled customers can rest easier, knowing that their servers are protected externally.”

FTW was designed to protect against online threats, provide DDoS mitigation and protection, as well as block web exploits before they reach the server level. The service also dramatically improves website performance and scalability with 30 percent or more improvement across key website performance metrics.

NYI’s Fault Tolerant Web Service at a Glance:

  • Protects against online threats
  • Reduces website load times
  • Handles unpredictable surges and spikes in traffic
  • Provides Ultra High Availability with 100% SLA Guarantee
  • Gains instant access to detailed statistics 

NYI’s FTW service is quick and easy to set up and can be implemented on any website server, located anywhere.  To learn more about setting up an FTW trial, and how to protect your website and critical web assets, please contact salesteam@nyi.net.  

For more information about NYI, please visit www.nyi.net

NEW YORK – TELEHOUSE, the global leader for data centers, international Internet exchanges, and managed IT services, announces that TeliaSonera International Carrier (TSIC), a leading global IP backbone provider, is expanding its network into TELEHOUSE’s New York Chelsea data center, located at 85 10th Avenue.

The expansion marks the seventh TELEHOUSE data center in which TSIC has a network presence. The company also presently provides services in all Telehouse UK facilities, including Docklands North, West and East, TELEHOUSE Metro, TELEHOUSE Paris, Voltaire and in Germany at TELEHOUSE Frankfurt.

“We are honored to further expand our relationship,” states Satoshi Adachi, Vice President of TELEHOUSE America. “As a leading global wholesale provider with one of the world’s most wide-ranging fiber backbones, TSIC is an excellent addition to our cutting-edge, carrier neutral data center facility that is Telehouse New York Chelsea.” 

Ranked one of the top two global IP backbone providers by Internet intelligence authority Renesys, TSIC owns and operates its 100G-enabled, award-winning fiber network, with over 200 PoPs worldwide and undergoing continuous network expansion. 

“TSIC has maintained a long-term presence in the New York metro market, which to this day remains a critical aspect of our North American network. The addition of several strategic regional PoPs as well as the Telehouse Chelsea data center provides our customers with greater reach and network diversity throughout the New York market, as well as across the nation and into Latin America," says Ivo Pascucci, Regional Director, Americas for TeliaSonera International Carrier.

Chelsea, New York is TELEHOUSE’s newest data center location, which first opened for business in January 2011. The SSAE16 certified, state-of-the-art facility offers 60,000 square feet of colocation space, accessible to authorized client personnel on a 24/7 basis, along with the full-scope of TELEHOUSE IT support. The Chelsea location also offers connection to NYIIX, New York’s largest and most active IP peering exchange, ranking in the top 10 internationally.


To learn more about TELEHOUSE America, visit http://www.telehouse.com.

For more information on TeliaSonera International Carrier, visit http://www.teliasoneraic.com

Business Growth Fund invests alongside Octopus

LONDON – Semafone, a UK company specialising in fraud prevention software used by call centres taking payments over the phone, is looking to increase the size of its operations following a £4m growth capital investment from BGF (Business Growth Fund), and a further £1m from Octopus Investments and other existing shareholders.

BGF, an independent company established to help the UK’s growing businesses, is investing in Semafone to support delivery of recent large contract wins and expansion in overseas markets.

Semafone’s DTMF masking payment method is patented in the US and UK and allows call centre operators and other businesses taking payments by phone to reduce Payment Card Industry Data Security Standard (PCI DSS) compliance costs by up to 80 percent. The technology anonymises sensitive credit and debit card details as they are keyed in by the customer during a telephone transaction and sends them directly to the bank, by-passing the call centre itself. Semafone also allows the call centre agent to maintain a dialogue with the customer during the transaction process, which reduces abandonment rates and provides a better customer experience than a fully automated service.

Based in Guildford, Semafone employs a team of 38 and was founded by David Jackson and Charles Cooper-Driver in 2009; the board of directors is chaired by David Sear who is also group chief commercial officer at global payment specialist Skrill. The business, which has turnover of circa £5m, is on a high growth trajectory. In May 2014, Semafone became the first vendor to achieve three of the highest levels of accreditation in the payment security industry, PA-DSS, PCI Level 1 certification and being a registered Visa merchant agent.

Semafone’ s software is used by a host of blue-chip customers including Sky, Virgin Holidays, Talk Talk, Aviva Canada and Capita. In October 2013, Semafone signed a partnership contract with BT which will see it become a core part of BT's call centre technology offering for its corporate customers.

The market for Semafone’s product has grown strongly in recent years, driven by high profile data breaches around the world that have dented consumer confidence and the reputation of major companies. The most recent large-scale attack was in September 2014 on US retailer Home Depot, resulting in the theft of 56 million customer records with an estimated “street” value of $3 billion.

BGF has taken a minority stake and BGF Investment Director Alistair Brew has been appointed to the board with Investment Manager Will Gresty joining as Observer to the board.

Semafone is banked by Lloyds Banking Group.

Tim Critchley, CEO of Semafone, commented:

“We are very pleased to have BGF’s support during a pivotal period of growth. Our global collaboration with BT on the BT Secure Contact solution and our expanding customer base, which now reaches four continents, are placing unprecedented demands on the company’s resources. BGF’s investment will help us to deliver these projects successfully as we continue to fulfil our ambitious plans for expansion into the US and further afield.”

BGF Investment Director Alistair Brew said:

“Semafone is an incredibly exciting company with a market-leading product offering endorsed by major blue chip customers. It is on an impressive growth trajectory, driven by its innovative software and consistently high quality project delivery under Tim Critchley’s strong leadership.

“There is a clear vision for how Semafone will build on its successes to date both in the UK and overseas, and we are delighted to be co-investing alongside existing investors Octopus Investments, who have been long-term backers of the company, to help realise this plan.”

Simon Andrews, Octopus Non-Executive Director, Semafone, said:

“This new investment should allow Tim Critchley and the team at Semafone to accelerate development to take advantage of the substantial opportunities that exist for the Semafone payment platform globally and build on its growing presence in the North American market. Octopus was the first institutional investor into Semafone and we are pleased to continue supporting the business in this investment round.”

Partnership brings combination of experts in optimization services and pioneering Self-Optimizing Networks systems to mobile network operators

STERLING, Va. – Reverb Networks, the pioneer in Self-Optimizing Network systems, and Tulinx, the Netherlands-based experts in automatic mobile network optimization and performance management, have entered into a partnership agreement to supply and support full service optimization solutions to enhance Self-Optimizing Network systems to mobile operators.

“The partnership between Tulinx and Reverb for SON is an excellent solution for operators who would like to incorporate Self-Optimization in their current network operations. Tulinx can really add values to our intelligent SON solutions,” said Reverb Networks CEO Zoran Kehler. “Our strategy has been to partner with companies offering very high quality automatic optimization expertise, in order to ensure they can assist customers as they transition into SON, and Tulinx is an excellent example of a network optimization specialist.”

Reverb Networks is widely recognized as a pioneer in Self-Optimizing Network solutions, with a large number of patents already granted and several more in process. In particular Reverb has focused on fully automatic software-based SON systems which can significantly improve network capacity and customer experience. With live deployments covering a population of close to 3.5 million subscribers in North America, Reverb Networks also has the real world SON experience to ensure a stable, reliable operational system. More information is available at http://www.reverbnetworks.com.

“Optimization skills and automation technologies are converging rapidly, and we are delighted to be able to partner with the pioneer in the SON sector as our customers move towards self-optimizing networks,” said Arjen van Trigt, Managing Partner of Tulinx. “It’s important to have a fully-featured, high reliability, fully-automatic Self-Optimizing Network solution, and Reverb also offers some unique, highly advanced features - like the beyond real-time capability of Predictive SON and the orchestration functions of SON Director - which really set the system apart. The combined solution Reverb and Tulinx can offer is really unique.”

Reverb Networks is sponsoring the ongoing SON 2014 conference taking place in Amsterdam, Netherlands, from 1-2 October 2014, and co-exhibiting with Tulinx. More information can be found at http://www.son-conference.com and http://www.tulinx.com.

 

About Reverb Networks

Reverb Networks is a pioneering provider of automated, customer-centric and value-based self-optimizing network solutions. Reverb’s InteliSON product suite enhances networks of mobile network operators through frequent and proactive self-optimization, improving network coverage and capacity and increasing spectral efficiencies. Headquartered in the United States, Reverb Networks has presence in the Americas, Europe, Middle East, and Asia, and offers support across the globe.

For more information, visit http://www.reverbnetworks.com.

About Tulinx

Tulinx is an innovative provider of automated, vendor-independent solutions for Performance Management and Optimization of Heterogeneous Networks. Tulinx solutions can process different sources of data from any vendor or technology and include the necessary analyses for Assisted Optimization and SON. Tulinx is based in the Netherlands and operates globally.

For more information, visit www.tulinx.com.

Acquisition Expands IT Service Offerings for Milwaukee and Wisconsin Businesses

OMAHA, Neb.– Cosentrythe leading Midwest IT solutions provider, today announced the acquisition of Red Anvil, Milwaukee’s full service, managed data center provider. The acquisition allows Cosentry to instantly expand its operations into the Milwaukee market enhancing the region’s current data center services with new disaster recovery, colocation, cloud services, managed hosting, and other managed service offerings.

With the acquisition of Red Anvil’s complete assets, Cosentry further establishes its leadership in the Midwest with nine data centers located in five markets including Kansas City, Milwaukee, Omaha, St. Louis and Sioux Falls. Cosentry will also interconnect Red Anvil’s data center with its other locations to provide high-speed, redundant data backup and disaster recovery services — making Cosentry the most comprehensive IT solutions provider in Milwaukee.  

“Cosentry is excited to enter the Milwaukee market with the acquisition of Red Anvil, a data center provider who has established themselves as a regional leader over the last 10 years,” said Brad Hokamp, Cosentry’s CEO.  “Cosentry has close to two decades of experience providing market-leading data center services throughout the Midwest. The combination of the two companies will give businesses in Milwaukee and the surrounding area access to world-class IT solutions and a great alternative to Chicago or larger city providers.”

Cosentry will continue to offer Red Anvil’s complete set of services and also anticipates expanding the current Milwaukee facility with a new, full-service, Tier 3 data center in the first half of 2015. In addition, the company will expand Red Anvil’s existing sales and marketing efforts with new investments.

“Cosentry is well-known throughout the Midwest for its impressive data center and managed services,” said Neil Biondich, CEO of Red Anvil. “The combination of our services and customer support will enable our region’s businesses to take advantage of world-class business continuity, cloud, colocation and managed IT services right from their own hometown.”

 

About Cosentry

Cosentry is the trusted IT Solutions leader in the Midwest, providing services and solutions that allow our clients to focus on their core business. Our customers can feel confident, knowing their IT Infrastructure is operating at the highest level of reliability, performance, and security. Cosentry has almost two decades of experience providing data center services including Colocation, Cloud Services, Managed Hosting, and Managed Services. We operate as our client's local business partner, taking the time to truly understand their business while tailoring our solutions to meet each client's unique business and technical requirements. Whether virtualizing, consolidating, optimizing, or fully outsourcing a data center and IT infrastructure, businesses can rely on Cosentry for help with resilient and versatile solutions. For more information, contact us at (866) 500-7661 or visit us at http://www.cosentry.com.

New System Delivers Increased Edge Capacity to Keep Local Traffic Local

FRANKFURT, GERMANY DE-CIX, the world's leading Internet exchange operator headquartered in Frankfurt am Main (Germany), announces today it has upgraded its flagship Apollon Internet exchange in Frankfurt with powerful new 7950 XRS-40 routing systems from Alcatel-Lucent. The XRS-40 system combines two XRS-20 chassis back-to-back. This will allow DE-CIX to aggregate more customers on a single edge router and to keep Internet exchange (IX) traffic local within the data center. This will also reduce the amount of traffic that needs to be routed through the Apollon core nodes, which are based on XRS-20 platforms, keeping latency low and data flow manageable in a marketplace that is growing rapidly.

This installation by DE-CIX is the first deployment of the XRS-40 outside of North America and is designed to increase the density and scalability of the exchange, which continues to add capacity to better serve customers. DE-CIX has already added more than 80 new customers to its Apollon platform this year, with the number of exchange customers and ports growing.

The XRS-40 is highly space and power efficient, offering nearly twice the density of alternative systems. One XRS-40 currently delivers up to 160 x 100 Gigabit Ethernet (GE) ports or 1600 x 10 GE ports. DE-CIX deployed the first XRS-40 system on October 1, 2014, and will expand this setup to multiple data centers in the Frankfurt metropolitan area.

"We are pleased to see these powerful XRS-40 systems fulfill such a critical role in the delivery of global Internet traffic at the world's leading Internet exchange," said Basil Alwan, president of Alcatel-Lucent's IP Routing and Transport division. "This is the first XRS-40 implementation in Europe, one that is designed to deliver expanded capacity, simplify management and maintain high availability for the DE-CIX team. The XRS-40 will allow DE-CIX to grow for years to come."

"No other IXP continues to upgrade to the latest generation of available hardware at the same speed as we do," confirms Frank Orlowski, CMO for DE-CIX. "DE-CIX's core competitive advantage lies in our expertise in scaling and operating exchanges and our steadfast commitment to providing the highest-quality peering environment in the industry."

For more information about DE-CIX and DE-CIX New York, please visit http://www.de-cix.net/

 

About DE-CIX
DE-CIX is provider of premium Internet exchange (IX) services and operates several carrier-neutral and independent Internet exchanges internationally, including DE-CIX Frankfurt, Germany, DE-CIX New York, USA, and UAE-IX in Dubai, UAE. With 3+ Terabits per second of peak traffic, DE-CIX Frankfurt is the world's leading Internet exchange. Founded in 1995, DE-CIX has established an environment for the bilateral settlement-free exchange of Internet traffic, called peering. The company is serving about 600 carriers, ISPs and content networks from 60+ countries, including all leading international players. In addition to Frankfurt, New York and Dubai, DE-CIX operates Internet exchange points in Hamburg and Munich. DE-CIX is your one-stop-shop for Peering, Interconnections and additional IX services. For more information, please visit www.de-cix.net.

Europe’s largest cloud services platform prepares to roll out over England, Scotland and Wales

LONDONInteroute Communications Ltd, owner operator of Europe’s largest cloud services platform, has acquired the UK Vtesse group. Already serving business in Europe, USA and Asia this bold move will bring Interoute’s multi-award winning cloud service, Interoute VDC, and its Enterprise Unified ICT portfolio of advanced Computing, Connectivity and Unified Communications solutions to businesses across the UK.

Gareth Williams, Interoute CEO commented “When you look at the options for European businesses wanting to take advantage of flexible, scalable cloud infrastructure, they are often limited to the public cloud providers who think Europe can be served by one European data centre location connected by the public internet. With this acquisition Interoute is adding its twelfth Data Centre in Europe and over 7000km of UK network to its 60,000km pan-European global Cloud services platform. This provides a highly resilient, secure low latency Cloud platform that businesses everywhere can benefit from.”

The Vtesse network is one of the largest national networks in the UK, connecting 55 Data Centres and 48 major towns and cities in England, Scotland and Wales. The company provides metropolitan and Wide Area Network (WAN) solutions to some of the largest companies in the world both directly and via leading global system integrators, such as IBM, ARUP, Redstone and Logicalis. Its enterprise customers including Lloyds TSB, Poundland, Friends Provident, Invesco, DEFRA and the AA, will now have access to Interoute’s advanced Unified ICT portfolio of services.

The Vtesse Tier three Data Centre, situated 25 minutes from central London, with 2,700m2 space, capable of accommodating 877 racks at 5Kw each via a 5Mw power supply, is an ideal site for colocation, disaster recovery back-up for Interoute’s London City data centres.

Aidan Paul Chairman and Founder, Vtesse commented, “Over the past years Vtesse has provided enterprises, system integrators, carriers and cloud and data centre operators with a range of solutions from our data centre and extensive UK network. Becoming part of Interoute will give these customers access to the extended portfolio of solutions and international reach of Interoute, opening new opportunities and new markets.”

 

About Interoute

Interoute Communications Ltd is the owner operator of Europe's largest cloud services platform, which encompasses over 67,000 km of lit fibre, 12 data centres, 8 Virtual Data Centres and 31 colocation centres, with connections to 195 additional third-party data centres across Europe. Its full-service Unified ICT platform serves international enterprises, as well as every major European telecommunications incumbent and the major operators of North America, East and South Asia, governments and universities. These organisations find Interoute the ideal partner for computing, connectivity and communications and developing new services. Its Unified ICT strategy has proved attractive to enterprises looking for a scalable, secure and unconstrained platform on which they can build their voice, video, computing and data services, as well as service providers in need of high capacity international data transit and infrastructure. With established operations throughout mainland Europe, North America and Dubai, Interoute also owns and operates dense city networks throughout Europe's major business channels www.interoute.com

Enterprise-ready apps leverage mobile devices to power multichannel retail strategies

SAN FRANCISCO – Scandit (www.scandit.com), developer of the leading software-based barcode scanning solution for smartphones, tablets and wearable devices, has released an integrated suite of mobile apps to enhance the consumer shopping experience and retail operations. Scandit’s Mobile App Suite for Retail provides a series of fully customizable, cross-platform mobile applications for retail employees and customers including: Clienteling, Mobile Point of Sale (mPOS), Mobile Shopping (mShopping), Self-Checkout, Shopping Lists and Procurement. This suite of retail apps successfully powers multichannel retail strategies from the back of house to the sales floor, and beyond.

Scandit has leveraged the ubiquity of mobile devices and the consumerization of IT trend in the workplace to create a mobile suite that will allow retailers to adopt consumer and employee-facing apps with unprecedented ease for rapid time to market. “In order to compete in today’s environment, retailers need to deliver a highly differentiated mobile experience for shoppers and employees, but many don’t have the in-house resources to develop these applications” said Samuel Mueller, CEO at Scandit. “We deliver an innovative set of fully customizable but functionally complete retail apps, which are easy to integrate with existing systems, allowing the retailer to customize and deploy the apps rapidly—without the high cost of development.”

Scandit’s pioneering app suite has successfully lowered the barrier of entry for retailers to adopt mobility across a variety of use cases. “Retail chains are seeking new and innovative ways to engage customers and manage their operations”, continued Mueller. “Our Mobile App Suite bridges this gap with fully customizable and vertically integrated applications that empower the retailer and the customer simultaneously.”

Built on the success of Scandit’s software-based barcode scanner, which is utilized on over 50 million mobile devices worldwide, the Mobile App Suite for Retail integrates Scandit’s enterprise-grade scanning performance and functionality as a critical component for retail success. It’s a true one-stop shop that retailers can rely on to build out a robust mobile strategy that will engage customers, streamline operations and drive sales.

Further information about the Mobile App Suite for Retail can be found at: http://www.scandit.com/products/mobile-app-suite-retail/

About Scandit

Scandit delivers high performance mobile solutions for smartphones, tablets and wearables, designed to transform consumer engagement and operational efficiency for today’s forward-looking enterprises. Scandit solutions are built on its patented software-based barcode scanner and are used in a variety of industries including retail, manufacturing and logistics. With more than 15,000 licensees in 80 countries, Scandit processes hundreds of millions of scans per year and develops enterprise-grade solutions for many of the world’s most prestigious brands including Ahold, Bayer, Coop, Homeplus (Tesco), NASA and Saks Fifth Avenue. Founded in 2009 by a group of researchers from MIT, ETH Zurich and IBM Research, today Scandit and its network of global integration and technology partners are pushing the boundaries of mobile AIDC (automatic identification and data capture), delivering ground-breaking identification and data capture applications to customers. For more information visit www.scandit.com.