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Volume 27, Issue 4

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Press Releases

Press Releases (1439)

Business Growth Fund invests alongside Octopus

LONDON – Semafone, a UK company specialising in fraud prevention software used by call centres taking payments over the phone, is looking to increase the size of its operations following a £4m growth capital investment from BGF (Business Growth Fund), and a further £1m from Octopus Investments and other existing shareholders.

BGF, an independent company established to help the UK’s growing businesses, is investing in Semafone to support delivery of recent large contract wins and expansion in overseas markets.

Semafone’s DTMF masking payment method is patented in the US and UK and allows call centre operators and other businesses taking payments by phone to reduce Payment Card Industry Data Security Standard (PCI DSS) compliance costs by up to 80 percent. The technology anonymises sensitive credit and debit card details as they are keyed in by the customer during a telephone transaction and sends them directly to the bank, by-passing the call centre itself. Semafone also allows the call centre agent to maintain a dialogue with the customer during the transaction process, which reduces abandonment rates and provides a better customer experience than a fully automated service.

Based in Guildford, Semafone employs a team of 38 and was founded by David Jackson and Charles Cooper-Driver in 2009; the board of directors is chaired by David Sear who is also group chief commercial officer at global payment specialist Skrill. The business, which has turnover of circa £5m, is on a high growth trajectory. In May 2014, Semafone became the first vendor to achieve three of the highest levels of accreditation in the payment security industry, PA-DSS, PCI Level 1 certification and being a registered Visa merchant agent.

Semafone’ s software is used by a host of blue-chip customers including Sky, Virgin Holidays, Talk Talk, Aviva Canada and Capita. In October 2013, Semafone signed a partnership contract with BT which will see it become a core part of BT's call centre technology offering for its corporate customers.

The market for Semafone’s product has grown strongly in recent years, driven by high profile data breaches around the world that have dented consumer confidence and the reputation of major companies. The most recent large-scale attack was in September 2014 on US retailer Home Depot, resulting in the theft of 56 million customer records with an estimated “street” value of $3 billion.

BGF has taken a minority stake and BGF Investment Director Alistair Brew has been appointed to the board with Investment Manager Will Gresty joining as Observer to the board.

Semafone is banked by Lloyds Banking Group.

Tim Critchley, CEO of Semafone, commented:

“We are very pleased to have BGF’s support during a pivotal period of growth. Our global collaboration with BT on the BT Secure Contact solution and our expanding customer base, which now reaches four continents, are placing unprecedented demands on the company’s resources. BGF’s investment will help us to deliver these projects successfully as we continue to fulfil our ambitious plans for expansion into the US and further afield.”

BGF Investment Director Alistair Brew said:

“Semafone is an incredibly exciting company with a market-leading product offering endorsed by major blue chip customers. It is on an impressive growth trajectory, driven by its innovative software and consistently high quality project delivery under Tim Critchley’s strong leadership.

“There is a clear vision for how Semafone will build on its successes to date both in the UK and overseas, and we are delighted to be co-investing alongside existing investors Octopus Investments, who have been long-term backers of the company, to help realise this plan.”

Simon Andrews, Octopus Non-Executive Director, Semafone, said:

“This new investment should allow Tim Critchley and the team at Semafone to accelerate development to take advantage of the substantial opportunities that exist for the Semafone payment platform globally and build on its growing presence in the North American market. Octopus was the first institutional investor into Semafone and we are pleased to continue supporting the business in this investment round.”

Partnership brings combination of experts in optimization services and pioneering Self-Optimizing Networks systems to mobile network operators

STERLING, Va. – Reverb Networks, the pioneer in Self-Optimizing Network systems, and Tulinx, the Netherlands-based experts in automatic mobile network optimization and performance management, have entered into a partnership agreement to supply and support full service optimization solutions to enhance Self-Optimizing Network systems to mobile operators.

“The partnership between Tulinx and Reverb for SON is an excellent solution for operators who would like to incorporate Self-Optimization in their current network operations. Tulinx can really add values to our intelligent SON solutions,” said Reverb Networks CEO Zoran Kehler. “Our strategy has been to partner with companies offering very high quality automatic optimization expertise, in order to ensure they can assist customers as they transition into SON, and Tulinx is an excellent example of a network optimization specialist.”

Reverb Networks is widely recognized as a pioneer in Self-Optimizing Network solutions, with a large number of patents already granted and several more in process. In particular Reverb has focused on fully automatic software-based SON systems which can significantly improve network capacity and customer experience. With live deployments covering a population of close to 3.5 million subscribers in North America, Reverb Networks also has the real world SON experience to ensure a stable, reliable operational system. More information is available at http://www.reverbnetworks.com.

“Optimization skills and automation technologies are converging rapidly, and we are delighted to be able to partner with the pioneer in the SON sector as our customers move towards self-optimizing networks,” said Arjen van Trigt, Managing Partner of Tulinx. “It’s important to have a fully-featured, high reliability, fully-automatic Self-Optimizing Network solution, and Reverb also offers some unique, highly advanced features - like the beyond real-time capability of Predictive SON and the orchestration functions of SON Director - which really set the system apart. The combined solution Reverb and Tulinx can offer is really unique.”

Reverb Networks is sponsoring the ongoing SON 2014 conference taking place in Amsterdam, Netherlands, from 1-2 October 2014, and co-exhibiting with Tulinx. More information can be found at http://www.son-conference.com and http://www.tulinx.com.

 

About Reverb Networks

Reverb Networks is a pioneering provider of automated, customer-centric and value-based self-optimizing network solutions. Reverb’s InteliSON product suite enhances networks of mobile network operators through frequent and proactive self-optimization, improving network coverage and capacity and increasing spectral efficiencies. Headquartered in the United States, Reverb Networks has presence in the Americas, Europe, Middle East, and Asia, and offers support across the globe.

For more information, visit http://www.reverbnetworks.com.

About Tulinx

Tulinx is an innovative provider of automated, vendor-independent solutions for Performance Management and Optimization of Heterogeneous Networks. Tulinx solutions can process different sources of data from any vendor or technology and include the necessary analyses for Assisted Optimization and SON. Tulinx is based in the Netherlands and operates globally.

For more information, visit www.tulinx.com.

Acquisition Expands IT Service Offerings for Milwaukee and Wisconsin Businesses

OMAHA, Neb.– Cosentrythe leading Midwest IT solutions provider, today announced the acquisition of Red Anvil, Milwaukee’s full service, managed data center provider. The acquisition allows Cosentry to instantly expand its operations into the Milwaukee market enhancing the region’s current data center services with new disaster recovery, colocation, cloud services, managed hosting, and other managed service offerings.

With the acquisition of Red Anvil’s complete assets, Cosentry further establishes its leadership in the Midwest with nine data centers located in five markets including Kansas City, Milwaukee, Omaha, St. Louis and Sioux Falls. Cosentry will also interconnect Red Anvil’s data center with its other locations to provide high-speed, redundant data backup and disaster recovery services — making Cosentry the most comprehensive IT solutions provider in Milwaukee.  

“Cosentry is excited to enter the Milwaukee market with the acquisition of Red Anvil, a data center provider who has established themselves as a regional leader over the last 10 years,” said Brad Hokamp, Cosentry’s CEO.  “Cosentry has close to two decades of experience providing market-leading data center services throughout the Midwest. The combination of the two companies will give businesses in Milwaukee and the surrounding area access to world-class IT solutions and a great alternative to Chicago or larger city providers.”

Cosentry will continue to offer Red Anvil’s complete set of services and also anticipates expanding the current Milwaukee facility with a new, full-service, Tier 3 data center in the first half of 2015. In addition, the company will expand Red Anvil’s existing sales and marketing efforts with new investments.

“Cosentry is well-known throughout the Midwest for its impressive data center and managed services,” said Neil Biondich, CEO of Red Anvil. “The combination of our services and customer support will enable our region’s businesses to take advantage of world-class business continuity, cloud, colocation and managed IT services right from their own hometown.”

 

About Cosentry

Cosentry is the trusted IT Solutions leader in the Midwest, providing services and solutions that allow our clients to focus on their core business. Our customers can feel confident, knowing their IT Infrastructure is operating at the highest level of reliability, performance, and security. Cosentry has almost two decades of experience providing data center services including Colocation, Cloud Services, Managed Hosting, and Managed Services. We operate as our client's local business partner, taking the time to truly understand their business while tailoring our solutions to meet each client's unique business and technical requirements. Whether virtualizing, consolidating, optimizing, or fully outsourcing a data center and IT infrastructure, businesses can rely on Cosentry for help with resilient and versatile solutions. For more information, contact us at (866) 500-7661 or visit us at http://www.cosentry.com.

New System Delivers Increased Edge Capacity to Keep Local Traffic Local

FRANKFURT, GERMANY DE-CIX, the world's leading Internet exchange operator headquartered in Frankfurt am Main (Germany), announces today it has upgraded its flagship Apollon Internet exchange in Frankfurt with powerful new 7950 XRS-40 routing systems from Alcatel-Lucent. The XRS-40 system combines two XRS-20 chassis back-to-back. This will allow DE-CIX to aggregate more customers on a single edge router and to keep Internet exchange (IX) traffic local within the data center. This will also reduce the amount of traffic that needs to be routed through the Apollon core nodes, which are based on XRS-20 platforms, keeping latency low and data flow manageable in a marketplace that is growing rapidly.

This installation by DE-CIX is the first deployment of the XRS-40 outside of North America and is designed to increase the density and scalability of the exchange, which continues to add capacity to better serve customers. DE-CIX has already added more than 80 new customers to its Apollon platform this year, with the number of exchange customers and ports growing.

The XRS-40 is highly space and power efficient, offering nearly twice the density of alternative systems. One XRS-40 currently delivers up to 160 x 100 Gigabit Ethernet (GE) ports or 1600 x 10 GE ports. DE-CIX deployed the first XRS-40 system on October 1, 2014, and will expand this setup to multiple data centers in the Frankfurt metropolitan area.

"We are pleased to see these powerful XRS-40 systems fulfill such a critical role in the delivery of global Internet traffic at the world's leading Internet exchange," said Basil Alwan, president of Alcatel-Lucent's IP Routing and Transport division. "This is the first XRS-40 implementation in Europe, one that is designed to deliver expanded capacity, simplify management and maintain high availability for the DE-CIX team. The XRS-40 will allow DE-CIX to grow for years to come."

"No other IXP continues to upgrade to the latest generation of available hardware at the same speed as we do," confirms Frank Orlowski, CMO for DE-CIX. "DE-CIX's core competitive advantage lies in our expertise in scaling and operating exchanges and our steadfast commitment to providing the highest-quality peering environment in the industry."

For more information about DE-CIX and DE-CIX New York, please visit http://www.de-cix.net/

 

About DE-CIX
DE-CIX is provider of premium Internet exchange (IX) services and operates several carrier-neutral and independent Internet exchanges internationally, including DE-CIX Frankfurt, Germany, DE-CIX New York, USA, and UAE-IX in Dubai, UAE. With 3+ Terabits per second of peak traffic, DE-CIX Frankfurt is the world's leading Internet exchange. Founded in 1995, DE-CIX has established an environment for the bilateral settlement-free exchange of Internet traffic, called peering. The company is serving about 600 carriers, ISPs and content networks from 60+ countries, including all leading international players. In addition to Frankfurt, New York and Dubai, DE-CIX operates Internet exchange points in Hamburg and Munich. DE-CIX is your one-stop-shop for Peering, Interconnections and additional IX services. For more information, please visit www.de-cix.net.

Europe’s largest cloud services platform prepares to roll out over England, Scotland and Wales

LONDONInteroute Communications Ltd, owner operator of Europe’s largest cloud services platform, has acquired the UK Vtesse group. Already serving business in Europe, USA and Asia this bold move will bring Interoute’s multi-award winning cloud service, Interoute VDC, and its Enterprise Unified ICT portfolio of advanced Computing, Connectivity and Unified Communications solutions to businesses across the UK.

Gareth Williams, Interoute CEO commented “When you look at the options for European businesses wanting to take advantage of flexible, scalable cloud infrastructure, they are often limited to the public cloud providers who think Europe can be served by one European data centre location connected by the public internet. With this acquisition Interoute is adding its twelfth Data Centre in Europe and over 7000km of UK network to its 60,000km pan-European global Cloud services platform. This provides a highly resilient, secure low latency Cloud platform that businesses everywhere can benefit from.”

The Vtesse network is one of the largest national networks in the UK, connecting 55 Data Centres and 48 major towns and cities in England, Scotland and Wales. The company provides metropolitan and Wide Area Network (WAN) solutions to some of the largest companies in the world both directly and via leading global system integrators, such as IBM, ARUP, Redstone and Logicalis. Its enterprise customers including Lloyds TSB, Poundland, Friends Provident, Invesco, DEFRA and the AA, will now have access to Interoute’s advanced Unified ICT portfolio of services.

The Vtesse Tier three Data Centre, situated 25 minutes from central London, with 2,700m2 space, capable of accommodating 877 racks at 5Kw each via a 5Mw power supply, is an ideal site for colocation, disaster recovery back-up for Interoute’s London City data centres.

Aidan Paul Chairman and Founder, Vtesse commented, “Over the past years Vtesse has provided enterprises, system integrators, carriers and cloud and data centre operators with a range of solutions from our data centre and extensive UK network. Becoming part of Interoute will give these customers access to the extended portfolio of solutions and international reach of Interoute, opening new opportunities and new markets.”

 

About Interoute

Interoute Communications Ltd is the owner operator of Europe's largest cloud services platform, which encompasses over 67,000 km of lit fibre, 12 data centres, 8 Virtual Data Centres and 31 colocation centres, with connections to 195 additional third-party data centres across Europe. Its full-service Unified ICT platform serves international enterprises, as well as every major European telecommunications incumbent and the major operators of North America, East and South Asia, governments and universities. These organisations find Interoute the ideal partner for computing, connectivity and communications and developing new services. Its Unified ICT strategy has proved attractive to enterprises looking for a scalable, secure and unconstrained platform on which they can build their voice, video, computing and data services, as well as service providers in need of high capacity international data transit and infrastructure. With established operations throughout mainland Europe, North America and Dubai, Interoute also owns and operates dense city networks throughout Europe's major business channels www.interoute.com

Enterprise-ready apps leverage mobile devices to power multichannel retail strategies

SAN FRANCISCO – Scandit (www.scandit.com), developer of the leading software-based barcode scanning solution for smartphones, tablets and wearable devices, has released an integrated suite of mobile apps to enhance the consumer shopping experience and retail operations. Scandit’s Mobile App Suite for Retail provides a series of fully customizable, cross-platform mobile applications for retail employees and customers including: Clienteling, Mobile Point of Sale (mPOS), Mobile Shopping (mShopping), Self-Checkout, Shopping Lists and Procurement. This suite of retail apps successfully powers multichannel retail strategies from the back of house to the sales floor, and beyond.

Scandit has leveraged the ubiquity of mobile devices and the consumerization of IT trend in the workplace to create a mobile suite that will allow retailers to adopt consumer and employee-facing apps with unprecedented ease for rapid time to market. “In order to compete in today’s environment, retailers need to deliver a highly differentiated mobile experience for shoppers and employees, but many don’t have the in-house resources to develop these applications” said Samuel Mueller, CEO at Scandit. “We deliver an innovative set of fully customizable but functionally complete retail apps, which are easy to integrate with existing systems, allowing the retailer to customize and deploy the apps rapidly—without the high cost of development.”

Scandit’s pioneering app suite has successfully lowered the barrier of entry for retailers to adopt mobility across a variety of use cases. “Retail chains are seeking new and innovative ways to engage customers and manage their operations”, continued Mueller. “Our Mobile App Suite bridges this gap with fully customizable and vertically integrated applications that empower the retailer and the customer simultaneously.”

Built on the success of Scandit’s software-based barcode scanner, which is utilized on over 50 million mobile devices worldwide, the Mobile App Suite for Retail integrates Scandit’s enterprise-grade scanning performance and functionality as a critical component for retail success. It’s a true one-stop shop that retailers can rely on to build out a robust mobile strategy that will engage customers, streamline operations and drive sales.

Further information about the Mobile App Suite for Retail can be found at: http://www.scandit.com/products/mobile-app-suite-retail/

About Scandit

Scandit delivers high performance mobile solutions for smartphones, tablets and wearables, designed to transform consumer engagement and operational efficiency for today’s forward-looking enterprises. Scandit solutions are built on its patented software-based barcode scanner and are used in a variety of industries including retail, manufacturing and logistics. With more than 15,000 licensees in 80 countries, Scandit processes hundreds of millions of scans per year and develops enterprise-grade solutions for many of the world’s most prestigious brands including Ahold, Bayer, Coop, Homeplus (Tesco), NASA and Saks Fifth Avenue. Founded in 2009 by a group of researchers from MIT, ETH Zurich and IBM Research, today Scandit and its network of global integration and technology partners are pushing the boundaries of mobile AIDC (automatic identification and data capture), delivering ground-breaking identification and data capture applications to customers. For more information visit www.scandit.com.

Leading ASEAN law & tax firm DFDL, ranked tier 1 for general business law by Chambers Asia, has deployed CRM solution Lexis® InterAction® from LexisNexis® Enterprise Solutions, a leading provider of content and technology solutions. InterAction is the focal point for all contact-related information and provides authoritative relationship intelligence for business development across the firm's network of offices in Bangladesh, Cambodia, Indonesia, Laos PDR, Myanmar, Singapore, Thailand and Vietnam. Over 250 employees including fee earners and support staff are using the solution. 

DFDL chose InterAction for its superior functionality and LexisNexis' successful track record of implementing the solution in professional services organisations of all sizes and complexities.

Today, InterAction underpins the firm's Preferred Client Programme, whose goal is to proactively enhance client satisfaction and continuously improve service levels to fuel business growth. With InterAction being tightly integrated with Microsoft Outlook, fee earners are actively using the solution to improve the quality of engagement with clients. They are able to access InterAction from within Outlook, eliminating the need to log in to a separate system. The solution's ability to proactively push contact specific information to users is a huge benefit to time short professionals too. This in fact has encouraged adoption of CRM by fee earners at DFDL.  The solution is also integrated with DFDL's practice management system. All this combined has truly made InterAction the information and relationship intelligence hub for the entire organisation.   

"InterAction is an essential part of our commitment to client development and continued provision of world class legal advice and service to our clients across the region," commented Michel Dauguet, CEO, DFDL. "We looked at a number of software solutions to support our CRM effort, but InterAction best fit the bill. It offers the depth and breadth of functionality, but at the same time is easy and intuitive to use. Now as an organisation we are able to leverage the combined network of all our offices for business advantage and for the benefit of our customers. It is a powerful capability."

"InterAction continues to grow its global footprint due to its compelling capabilities," said Guy Phillips, Sales Director at LexisNexis Enterprise Solutions. "The solution is designed for professional services organisations, which is why it so precisely meets the needs of firms in the legal sector. We are very excited to be working with an organisation of the stature of DFDL."

The Lexis InterAction customer relationship management solution is designed for professional services organisations to help drive business relationships, accelerate firm growth and increase revenue.  By providing powerful relationship intelligence that goes beyond 'who knows whom', the solution uncovers unanticipated risks, facilitates personalised and streamlined  communications  and enables execution of business development plans that can be measured by client, segment or industry - all enabling firms to deliver value and exceed client expectations. InterAction can be accessed by users from within Microsoft Outlook and also 'on the move' from a range of mobile devices.

About LexisNexis Legal & Professional
LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organisations to make informed decisions and achieve better business outcomes.  As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organisations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of Reed Elsevier, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide.

As a leading provider of software platforms, LexisNexis® Enterprise Solutions (www.lexisnexis-es.co.uk) works with customers to drive productive, efficient and reliable business decisions. Its solutions include Lexis® Visualfiles™; for case management and workflow; Lexis® InterAction®, a customer relationship management tool; and LexisOne™, an enterprise-grade business management solution powered by Microsoft Dynamics® AX.

Evaluation Based on Completeness of Vision and Ability to Execute

HUNTSVILLE, Ala. Emerson Network Power, a business of Emerson and a global leader in maximizing availability, capacity and efficiency of critical infrastructure, today announced it has been positioned by Gartner, Inc. in the “Leaders” quadrant of the first “DCIM Tools Magic Quadrant.”1 Gartner defines DCIM (data center infrastructure management) tools as “tools that monitor, measure, manage and control data center resources and energy consumption.”

The Magic Quadrant report evaluated 17 vendors and recognized Emerson Network Power for completeness of vision and ability to execute for all of its DCIM solutions. “We consider our positioning in the “Leaders” quadrant confirmation that our DCIM tools solve our customers’ biggest data center challenges,” said Enzo Greco, vice president and general manager, Software, Emerson Network Power’s Data Center Solutions business. “Being recognized as a leader in the “DCIM Tools Magic Quadrant” makes Emerson Network Power the only DCIM vendor named a leader in three independent evaluations.”2

The Trellis™ Platform

The Trellis™ platform is Emerson Network Power’s comprehensive DCIM solution, which delivers the capabilities needed for intuitive, scalable enterprise-class infrastructure monitoring and management. This technology bridges the gap between facilities and IT operations in the data center, allowing IT to be a key player in planning and executing the organization’s growth initiatives.

According to Ian Tasker, data centre manager, University of Cambridge Information Services, the ability to perform both device-level and strategic management was key to Cambridge University when selecting the Trellis platform for its new data center. “Our primary goal is to reduce energy consumption and carbon footprint by providing an alternative to the many independent, departmental server rooms across campus, many of which run inefficiently. As we migrate services from some independent server rooms into our state-of-the-art data center, the Trellis platform will provide monitoring and management capabilities to drive our current PUE from a conservative estimated average of 2.0 to our goal of 1.2.”

“Information Services also will gain the management information critical to running a data center,” Tasker said. “We often need to add capacity quickly to support new grants, which may require adding anywhere from one to 30 servers. The Trellis platform will give us visibility into capacity and provide the management information we need to plan effectively for growth in this dynamic environment. Additionally, some areas within the data center will operate using a cost recovery model, and the detailed usage information that the Trellis platform can provide will enable accurate charge back for these facility users.”

To learn more about Emerson Network Power’s DCIM solutions, please visit www.EmersonNetworkPower.com/Trellis.

1 Gartner “Magic Quadrant for Data Center Infrastructure Management Tools,” by Jay E. Pultz, David J. Cappuccio, April Adams, Federico De Silva, Naveen Mishra, Henrique Cecci and Rakesh Kumar, September 22, 2014.

2 Additional reports in which Emerson Network Power is named a leader: 1) “IDC MarketScape: Worldwide Data Center Infrastructure Management (DCIM) 2013 Vendor Analysis”; 2)  “EMA Radar Report™ for Data Center Infrastructure Management (doc #241280, May 2013).”  

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Emerson Network Power

Emerson Network Power, a business of Emerson (NYSE: EMR), delivers software, hardware and services that maximize availability, capacity and efficiency for data centers, healthcare and industrial facilities. A trusted industry leader in smart infrastructure technologies, Emerson Network Power provides innovative data center infrastructure management solutions that bridge the gap between IT and facility management and deliver efficiency and uncompromised availability regardless of capacity demands. Our solutions are supported globally by local Emerson Network Power service technicians. Learn more about Emerson Network Power products and services at www.EmersonNetworkPower.com.

About Emerson
Emerson (NYSE:EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions. Sales in fiscal 2013 were $24.7 billion.  For more information, visit www.Emerson.com.

 
 
CMC 3030: Harnessing the Power of Social Media in Crisis Management Live Elearning Course 
ICOR and C4CS® are proud to offer the world's first and only elearning course designed to help professionals better understand and use social media effectively during good times - and during times of crisis. 

Based on University Elearning Programs, Harnessing the Power of Social Media in Crisis Management is an interactive "live" elearning opportunity.  Download the Brochure 

How does it work?
This interactive elearning course runs over a two week time frame - Monday, November 3- Friday, November 14, 2014.  There is extended time to complete the final paper after November 14, 2014.

Access course materials at times convenient to you and complete the following activities each week:

  1. Virtual Instruction:  View and listen to C4CS Professionals teach for approximately 1 hour each week.
  2. "Live" Discussions with Students World-Wide:  Participate in a virtual classroom discussion and answer 2-3 discussion questions each week.
  3. Learn from Experts: There will be reading material assigned each week to supplement the instruction.  Learn from industry experts and the latest research.
  4. Provide Social Media Strategies to the Leadership of your Organization:  As part of the course you will be required to write an essay that demonstrates your ability to write a social media policy or to evaluate the appropriate social media toolkit for your organization.  The work completed in this course can be immediately applied to improve the crisis communications plan for your organization.

Course Description  
Harnessing the Power of Social Media in Crisis Management is an introductory course designed to help professionals better understand and learn to use social media effectively. While the importance of traditional mass media in crisis management and
crisis communication is gradually declining, the impact of social media is rapidly increasing.
No organization can therefore afford to ignore how social media influence public perception and stakeholder action in times of crisis. Integrating social media into crisis management and crisis communication is a must because it significantly improves an organization's crisis readiness and paves the way for a successful recovery.

Target Audience 
This course was developed for managers from all hierarchical levels and a variety of functional areas including business continuity planning, crisis management, emergency management, risk management, corporate communications, public affairs, public relations, and strategic planning.

Credentialing and Accreditation
Successful completion of the CMC 3030: Harnessing the Power of Social Media in Crisis Management course requirements and passing the essay exam with an 80% or higher earns students a Certificate in Social Media Crisis Management Planning accredited by ICOR.

Registration Information  
Course Fee Information
Members of ICOR: $805.50 
Non-Members: $895.00

2014 Class Dates:  
November 3-14, 2014  

Online Registration
Questions?  Contact Education@theicor.org or call toll free (North America) 1.866.765.8321 or +1.630.705/0910 (outside North America)
 
About C4CS®
C4CS Logo
C4CS® has been providing client partners in the Americas, Asia, and Europe with consulting, management training, and executive coaching services since 1998.

C4CS® specializes in Crisis Management, Crisis Communication, Risk Communication, Issues Management, and Reputation Management and frequently conducts On-Camera Media Skills Coaching, Scenario-Based Crisis Management Training, and customized Risk Communication, Issues Management and Social Media Training.

Data center, telecom industry leaders to discuss findings from global report

COLUMBUS, Ohio – Emerson Network Power, a business of Emerson (NYSE: EMR) and a global leader in maximizing availability, capacity and efficiency of critical infrastructure, today announced plans for its latest Critical Advantage webcast series. The first webcast will feature a panel of industry experts discussing findings from Emerson’s recent report, “Data Center 2025: Exploring the Possibilities,” and will air live Oct. 15 at 1 p.m. Eastern/10 a.m. Pacific.

Emerson Network Power’s Peter Panfil will be joined by Peter Gross of Bloom Energy, Mark Monroe of DLB Associates and Ben Stewart of Verizon Terremark to discuss the industry’s vision for the data center of the future. The panel will examine the results of Emerson’s recent survey of more than 800 data center professionals from around the world.

Emerson Network Power’s Critical Advantage series brings together leading technology experts to discuss relevant, timely industry issues. This series will include the following webcasts, with additional topics planned.

        October 15, 2014: Data Center 2025: A Panel Discussion on Trends

        December 2014: Pre-Fabricated Data Centers: Are they right for you?

        February 2015: What Actually Causes Downtime: Examining the Data

        June 2015: Evolution of the Edge: Moving Computing Closer to the User

To register for a Critical Advantage webcast, visit www.EmersonNetworkPower.com/Webcasts. To view the full Data Center 2025 report and video input from industry experts, visit www.EmersonNetworkPower.com/DataCenter2025. For more information on Emerson Network Power products and solutions that support the data center, visit www.EmersonNetworkPower.com.