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Volume 27, Issue 4

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Press Releases

Press Releases (1439)

JOHANNESBURG, South Africa – Emerson Network Power, a business of Emerson (NYSE:EMR) and a global leader in protecting and optimizing critical infrastructure, today announced the opening of a new regional configuration centre in Johannesburg, South Africa. The facility consolidates Emerson Network Power sales, marketing, engineering and operations in one state-of-the-art location to enhance customer support, improve communications and increase efficiency. Nearly 110 employees work at the new facility.

Local, regional and global Emerson Network Power executives will host an opening ceremony Wednesday Oct. 10 at the new location in Linbro Business Park. Scott Barbour, executive vice president of Emerson and business leader for Emerson Network Power Systems, will address attendees to officially open the facility and to announce the company’s expansion into the enterprise space throughout Africa.

With this new regional configuration centre, Emerson Network Power expands beyond its expertise as an energy specialist for the telecommunications market into the data center and industrial markets in South Africa, broadening its product portfolio to also include AC power, surge protection, precision cooling, rack solutions and infrastructure management and monitoring.

“We are excited to officially open this new facility in Johannesburg, which has been custom designed to meet regional production needs. More importantly, consolidating into one Emerson Network Power facility will enhance the team environment and enable our employees to better serve our customers in the region,” said Barbour. “This investment shows Emerson Network Power’s commitment to providing reliable voice, data and IT infrastructure solutions and services to Africa.”

The new facility is located at 11 Quark Crescent, Linbro Business Park, Sandton, Johannesburg. The new telephone number for this facility is 011 284 9600. Emerson Network Power previously had offices in Sunninghill and City Deep.

For information on Emerson Network Power, visit www.EmersonNetworkPower.eu.

PHILADELPHIA, Pa. - Home fires can happen at any time and spread in just minutes, claiming the lives and property of those affected. During the week of October 7-13, the Federal Emergency Management Agency (FEMA) and the U.S. Fire Administration (USFA), in partnership with the National Fire Protection Association, are encouraging individuals and families to have a fire escape plan. People can protect their homes and loved ones from emergencies by making their homes safer now and throughout the year.

Hundreds of thousands of fires happen in and around American homes every year, killing or injuring thousands of people and causing untold damage to families and communities. In 2010 alone, a total of 362,100 residential fires resulted in 2,555 deaths, 13,275 injuries, and more than $6.6 billion in property loss. For more information on fire statistics, visit: http://www.usfa.fema.gov/statistics/estimates/index.shtm.

FEMA Region III Acting Regional Administrator Robert Welch encourages everyone to prepare for and prevent against a fire: “In the event of a fire, remember that every second counts, so you and your family must always be prepared. Having an escape plan and practicing it can help you get out quickly.”

The best way to prepare for a fire is to plan in advance and practice your response plan. Here are some suggestions for how to get ready:

Check that all smoke alarms work: USFA recommends that every residence be equipped with both ionization and photoelectric smoke alarms or dual sensor smoke alarms, which contain both ionization and photoelectric smoke sensors;

  • Make sure that there are two ways out of every room;
  • Make a home fire plan; and
  • Practice with family members including children, older family members, and individuals who have access and functional needs so that every person knows how to use both ways to get to safety.

Please help spread the word about fire safety planning and preparedness. For more information about fire safety and prevention, visit:

National Fire Protection Association at www.nfpa.org

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. FEMA Region III’s jurisdiction includes Delaware, the District of Columbia, Maryland, Pennsylvania, Virginia and West Virginia.  Stay informed of FEMA’s activities online: videos and podcasts are available at http://www.fema.gov/medialibrary and www.youtube.com/fema.   Follow us on Twitter at www.twitter.com/femaregion3.

The Centers for Disease Control and Prevention released the initial “FluView” report for the U.S. 2011–2012 flu season with the message that flu activity is currently low, making this the perfect time to get vaccinated. There should be lots of vaccine available, because the supply is projected to set a U.S. record.

“It takes about two weeks after vaccination for the body′s immune response to fully kick in,” says Joe Bresee, M.D., Chief of CDC′s Influenza Epidemiology and Prevention Branch. “It′s best to get vaccinated before activity begins so that you′ll be protected once flu season starts in your community.”

CDC routinely monitors influenza activity in the United States year–round with a system that determines when and where influenza activity is occurring, determines what influenza viruses are circulating and detects changes in influenza viruses. The system also measures the burden of influenza disease in the United States, including tracking influenza related illness, hospitalizations and deaths.

The CDC FluView Report is published each Friday from October through mid–May and appears at http://www.cdc.gov/flu/weekly/fluactivitysurv.htm.

“We know from our first report for this season that influenza activity in the United States is low now, with few people going to the doctor for flu–like symptoms and few respiratory viruses testing positive for flu,” says Bresee. “Though we can′t predict the exact timing, we expect increases in influenza illness, hospitalizations and deaths in the next few weeks,” he said.

More than 110 million doses of vaccine had been delivered in the United States as of the end of September, with manufacturers projecting total production of between 166 and 173 million doses. This is the most flu vaccine ever produced for the U.S. market.

“The good news,” Bresee says, “is that the flu viruses this year′s vaccine will protect against are very well matched to those flu viruses that are circulating now, so it′s looking like we will have a vaccine that provides good protection this season to help keep influenza illness and serious complications down.”

With rare exceptions, CDC recommends that everyone 6 months and older get an annual flu vaccine. This season, people have more options than ever in this regard, both in terms of where they get vaccinated and which vaccine they chose to get.

While doctor′s offices and health departments continue to provide flu vaccinations, vaccine also is available at many pharmacies, work places and other retail and clinic locations.

In addition to the traditional seasonal flu shot that has been available for decades, a nasal spray vaccine was introduced in 2003 for non–pregnant healthy people between 2 and 49 years of age, and a high dose flu shot was introduced last season for people 65 and older. Also, new for this season is an intradermal shot, which uses a needle 90 percent smaller than the regular flu shot and is approved for people 18 to 64 years of age.

Each week, CDC receives reports from international, state and local participants and within 48 hours compiles and analyzes that data to produce a report that provides comprehensive situational awareness regarding influenza activity in the United States. “From our perspective, the time to get vaccinated is now,” Bresee concludes.

SMB’s: Do your computer systems have a Disaster Recovery Plan (DRP)?

Chicago IL, October, 2012:

Persson Associates, in the business of helping companies develop Disaster Recovery Plans (DRP’s) for over 30 years, has just released a new product which is low cost, easy to use; all geared towards Small and Medium Businesses (SMB’s) computer services (aka Information Technology: I/T).

Ask yourself the following questions:

  1. Does your company need a written Disaster Recovery Plan for computer services?
  2. Do you have limited resources to develop a DRP for I/T?
  3. Can you afford to spend $35 to get started?

If you answered “yes” to the above 3 questions, read on. We have a solution.

Here is exactly what is included in the new product: SMB-IT-DRP-GUIDE:

  • A complete written plan format ready to add your information and requirements.
  • Straightforward, detailed instructions make for quick development.
  • Web Search suggestions, “Cloud” recovery options, and Social Media all included.
  • A complete test exercise format to use when the plan is done.

Here are a few of the direct comments from our customers as they were sent to us:

  • “We received rave reviews from our auditors”.
  • “This approach to DRP development eliminates the need to start from scratch”.
  • “Persson Associates takes a complex process, boils it down to a workable, painless, step-by-step process that everyone can understand”.

To get started immediately, visit our web site, (www.perssonassociates.com), and purchase a copy of SMB-IT-DRP-GUIDE, pay on line and download the product. Introductory price: $35. That is correct, thirty five dollars. Now every SMB can develop a disaster recovery plan for their information technology systems and applications.

Cleveland, OH – October 8, 2012 – Avalution Consulting – a leading provider of business continuity software – announced today the release of two new features now available in their web-based business continuity software solution, Catalyst. New features include:

  • Risk Assessment

Catalyst’s Risk Assessment feature enables users to automatically document and track key availability risks their organization faces, and then develop plans for the highest impact risks. Risks are automatically created when users complete a BIA and identify dependencies for locations, suppliers and applications. Risks can also be added independently.

  • Corrective Actions

Catalyst’s Corrective Actions feature enables users to document and track lessons learned from exercises, risk treatments for high impact risks, and general activities that need performed to keep the program in compliance and running smoothly.  Corrective Actions can be used as a single repository of outstanding tasks related to an organization’s business continuity program.

These new features offer the simple approach Catalyst is known for and automatically prompt users when actions are overdue or risk information needs reviewed.

“The addition of these two features makes business continuity programs built in Catalyst fully compliant with the FFIEC handbook, FINRA, and the new international standard on business continuity, ISO 22301,” explains Robert Giffin, Director of Technology for Avalution. “Achieving and demonstrating compliance has never been easier for organizations with limited business continuity resources in terms of personnel or budget.”

Catalyst combines a simple user interface and on-screen guides with Avalution’s industry-leading methodology to make continuity planning easy and repeatable for every organization, regardless of size. In addition to the new features above, Catalyst offers Policy & Procedure development, Business Impact Analysis, Recovery Strategy Definition, Plan Development (business continuity plan templates – business and IT), Exercising, and General Program Management.

30-Day Free Trial
Yes, you can try it before you buy it! Explore the full version of Catalyst for 30-days, without entering payment information. When your trial is over, pay for what you use on a monthly basis with any major credit card. If Catalyst doesn't fit your needs, you can cancel at any time. It's really that simple. So, what are you waiting for?

>> Start your 30-day free trial today

About Avalution Consulting
Avalution is a leading provider of business continuity and IT disaster recovery consulting services for organizations of all sizes and in nearly every industry. Headquartered in Cleveland, Ohio (USA), Avalution is a BS 25999 certified firm and maintains a contract on GSA Schedule 70.

In addition to Catalyst, Avalution offers an enterprise level business continuity software solution based on the simplicity of Microsoft SharePoint 2010. The Planning Portal is web-based business continuity software that delivers highly customizable tools and processes to assist in managing and executing business continuity and IT disaster recovery programs. Solutions address analysis, planning, awareness generation, exercise planning, notification, live crisis management and continuous improvement.

866.533.0575 | www.avalution.com | www.theplanningportal.com | www.bccatalyst.com | @Avalution | LinkedIn

Media Contact
Courtney Bowers | 866.533.0575

Wayne, Pa.  – SunGard Availability Services, the pioneer and leading provider of Information Availability and business continuity services, has today announced a partnership with Regus, the world’s largest provider of flexible workplaces, to significantly expand its Workplace Recovery presence across the globe.  The deal is comparable to growing SunGard’s portfolio of workplace facilities by 2,000%.

Under the terms of the agreement, customers can now access SunGard’s heritage and experience in multi-layered Workplace Recovery solutions in combination with Regus’ unparalleled network of almost 1,300 business centers located in more than 550 cities across 97 countries. SunGard manages the contract so customers need only to call one number to invoke the service in time of need.

The new SunGard Workplace Restart with Regus service provides clusters of business centers in which to recover at time of disaster. Recovery suites are equipped with desks and phones, offering internet bandwidth, as well as access to fax machines and copiers. Plus, the centers offer the availability of business lounges, meeting rooms and fully equipped conference facilities on a pay-as-you-need basis.

Regus’ impressive geographic spread provides an ideal balance to SunGard’s purpose-built Workplace Recovery facilities, offering SunGard customers the opportunity to extend their recovery options to new locations – or to greater numbers of their existing workforce.

Changing working patterns, the global economic downturn, social unrest and other disruptions, combined with regulatory pressures and governance frameworks, such as the recent introduction of the business continuity standard ISO 22301, has placed resilience at the top of the business agenda.  Organizations worldwide are now under more pressure than ever to ensure they can return to business as usual as quickly as possible and staff productivity is a vital part of the solution.

“We’re delighted to be partnering with SunGard: Key players in the Information Availability market,” said Mark Dixon CEO, Regus. “More than a million people rely on Regus every day – to work, to meet, to collaborate, to do business.  Such is the breadth and depth of our global network of business center locations that we are in a position to complement SunGard’s workplace recovery experience on a truly global scale.”

“In every sector, downtime can be hugely damaging so being able to remain up and running, no matter what, is a must. With businesses increasingly looking to take advantage of opportunities in emerging markets we are seeing greater need for global recovery solutions,” comments Keith Tilley, Managing Director UK & Executive Vice President Europe, SunGard Availability Services.  “This agreement with Regus, the leader in flexible workspace provision, has expanded the scope of SunGard recovery locations from nearly 60 to 1,300. This has extended and enhanced our global resilience offering and provided a new avenue of flexible business continuity solutions for our customers.”

The deal represents the latest extension to SunGard’s already impressive award-winning Workplace Recovery Solutions*.

* CIR BC Awards Most Innovative Product 2010; Finalist 2012, 2011, 2009; BroadGroup Datacenter Awards, Winner 2012 – Special Award: Most Sustainable Workplace Recovery Provider

About Regus

Regus is the world’s largest provider of flexible workplaces, with products and services ranging from fully equipped offices to professional meeting rooms, business lounges and the world’s largest network of video communication studios. Regus enables people to work their way, whether it’s from home, on the road or from an office. Customers such as Google, GlaxoSmithKline, and Nokia join hundreds of thousands of growing small and medium businesses that benefit from outsourcing their office and workplace needs to Regus, allowing them to focus on their core activities.

Over 1,000,000 customers a day benefit from Regus facilities spread across a global footprint of 1,300 locations in 550 cities and 97 countries, which allow individuals and companies to work wherever, however and whenever they want to. Regus was founded in Brussels, Belgium in 1989, is headquartered in Luxembourg and listed on the London Stock Exchange. For more information please visit: www.regus.com

About SunGard Availability Services

SunGard Availability Services provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software.  With approximately five million square feet of datacenter and operations space, SunGard Availability Services helps customers improve the resilience of their mission critical systems by designing, implementing and managing cost-effective solutions using people, process and technology to address enterprise IT availability needs.  Through direct sales and channel partners, we help organizations ensure their people and customers have uninterrupted access to the information systems they need in order to do business.  To learn more, visit www.sungardas.com or call 1-800-468-7483.  Connect with us on Twitter, LinkedIn and Facebook.

About SunGard

SunGard is one of the world’s leading software and technology services companies.  SunGard has more than 17,000 employees and serves approximately 25,000 customers in more than 70 countries.  SunGard provides software and processing solutions for financial services, education and the public sector.  SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software.  With annual revenue of about $4.5 billion, SunGard is the largest privately held software and services company and was ranked 480 on the Fortune 500 in 2011. For more information, please visit www.sungard.com.

Columbus, Ohio – Emerson Network Power, a business of Emerson (NYSE:EMR) and a global leader in maximizing availability, capacity and efficiency of critical infrastructure, today announced that its Liebert® iCOM™ control system featured on Liebert perimeter or row-based precision cooling products is now available with Optimized Aisle Control algorithms to provide enhanced airflow management and cost savings to data center managers deploying row-based infrastructures. This capability is immediately available in all regions around the globe.

Emerson Network Power’s Liebert cooling systems using Liebert iCOM with Optimized Aisle Control are the first cooling units in the industry that “decouple” the compressor and fan operation, allowing these components to operate independently to match the IT load and the airflow requirements. This matching of operation to room requirements results in warmer air returning to the cooling units, allowing them to operate more efficiently, eliminating overcooling of the space and saving energy.

Direct Expansion (DX) or Chilled Water cooling units with Liebert iCOM controls that employ the Optimized Aisle Control feature possess the ability to responsively control the airflow, temperature and humidity serving the IT equipment. This provides efficiency improvement of 10 to 30 percent, depending on row or aisle configuration and aisle containment.

Each controller can support 20 rack temperature sensors, as well as sensors for supply air temperature, return temperature and humidity, to optimize operation based on user-defined temperature and humidity targets. Liebert iCOM leverages the variable capacity fans and compressors in Liebert cooling systems, which allow the units to dynamically adjust capacity based on changing conditions and control airflow based on conditions at the rack.

The Liebert iCOM controls on Liebert cooling units communicate with each other via Ethernet to coordinate cooling capacity, zoned air flow distribution, failover protection and different modes of standby operation. Units connected in a unit-to-unit network and set to operate in Optimized Aisle Control mode can utilize a teamwork mode to share sensory data and provide coordinated cooling and humidity control among cooling units.

While in teamwork mode, the supply sensor uses the cooling and airflow required to maintain the discharge temperature at each unit. This compensates for unbalanced room load while maintaining a consistent discharge air temperature. The fan speed adjusts to the findings of the remote rack sensors, providing controlled delivery of the air to the cold aisle. This distribution is achieved by synchronizing all fans, within a designated zone, which will also provide IT managers with the greatest energy efficiency.

“Designing intelligence into the infrastructure is one of the most effective ways to improve data center efficiency,” said Steve Madara, vice president and general manager global precision cooling, Emerson Network Power. “Optimized Aisle Control delivers impressive gains in data center efficiency and availability. By significantly increasing the data gathered, leveraging variable capacity technology and applying proprietary algorithms, Optimized Aisle Control is able to save energy while protecting IT equipment and data center operations.”

Liebert iCOM is compatible with building management systems (BMS) or data center infrastructure management (DCIM) systems via many open and/or proprietary communication protocols.

For more information on Liebert iCOM controls, Optimized Aisle Control, Liebert cooling systems or any other technologies and services from Emerson Network Power, visit www.Liebert.com.

September 19, 2012 – The National Fire Protection Association (NFPA) today announced that the Certified Fire Protection Specialist (CFPS) program, which it administers, recently received reaccreditation from the American National Standards Institute (ANSI) Personnel Certification Accreditation Committee. The vote to accredit came at a recent meeting of the accreditation committee.

“The ISO 17024 reaccreditation signifies that CFPS’s procedures meet ANSI’s essential requirements for openness, fairness, consensus and due process,” said Bruce Clarke, CFPS board chair. “Employers in the private and public sectors can be confident that fire protection specialists holding the CFPS credential have a skill set that is both current and relevant in their field of practice.”

CFPS is required to consistently adhere to a rigorous set of requirements or procedures set forth in ISO 17024. The accreditation is both an international and U.S. accreditation and includes an ongoing audit process.

A mark of accreditation that has been awarded by a fair, impartial, and globally-recognized third party such as ANSI is widely recognized as a valid measurement of the credibility and competency of the certification body. The accreditation enhances the integrity of the certification process, and improves consumer and public confidence in the personnel who hold the credential.

Since 1998, NFPA has administered the CFPS program. The program was first accredited in 2006. Today, more than 2,200 professionals have acquired the credential which signifies a level of expertise and professionalism through applied work experiences, related educational opportunities, and successful completion of the CFPS examination.

About the National Fire Protection Association (NFPA)
NFPA is a worldwide leader in fire, electrical, building, and life safety. The mission of the international nonprofit organization founded in 1896 is to reduce the worldwide burden of fire and other hazards on the quality of life by providing and advocating consensus codes and standards, research, training, and education. Visit the CFPS website or NFPA’s website at www.nfpa.org for more information.

September 25, 2012 – The National Fire Protection Association’s (NFPA) annual awareness campaign, Fire Prevention Week, is slated for October 7-13. The non-profit fire safety organization is reminding the public to, ‘Have 2 Ways Out’, the theme for this year’s effort which focuses on the importance of having multiple escape routes in the event of a fire.

“Less than 25 percent of American households have developed and practiced a fire escape plan to be prepared in the event of a real emergency,” said Lorraine Carli, NFPA vice president of Communications. “Having a plan and knowing what to do can make the difference between getting out safely and quickly or not.”

The Fire Prevention Week website is the central portal for information and resources to help people from fire chiefs and community leaders running outreach programs, to parents teaching their families basic home fire safety information.

The site includes fire safety tip sheets, fire statistics, a family safety checklist, Sparky the Fire Dog® activities for kids and public service announcement videos.

Visitors can also test their knowledge of fire safety with the Fire Prevention Week Quiz, a great resource to see how well prepared families are for an emergency. Quiz-takers can review their results and compare them with others via Twitter and Facebook.

New for 2012, NFPA launched Sparky’s Wish List, designed to help fire departments connect with their local communities. Fire departments across the country have registered for public safety education materials they need in their communities. Individuals can then help their local fire department prepare for Fire Prevention Week by fulfilling the wishes.

NFPA offers these important fire safety tips:

  • Watch your cooking: Stay in the kitchen when you are frying, grilling, or broiling food. If you must leave, even for a short time, turn off the stove.
  • Give space heaters space: Keep fixed and portable space heaters at least three feet from anything that can burn. Turn off heaters when you leave the room or go to sleep.
  • Smoke outside: Ask smokers to smoke outside. Have sturdy, deep ashtrays for smokers.
  • Keep matches and lighters out of reach: Keep matches and lighters up high, out of the reach of children, preferably in a cabinet with a child lock.
  • Inspect electrical cords: Replace cords that are cracked, damaged, have broken plugs, or have loose connections.
  • Be careful when using candles: Keep candles at least one foot from anything that can burn. Blow out candles when you leave the room or go to sleep.
  • Have a home fire escape plan: Make a home fire escape plan and practice it at least twice a year.
  • Install smoke alarms: Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas. Interconnect smoke alarms throughout the home. When one sounds, they all sound.
  • Test smoke alarms: Test smoke alarms at least once a month and replace conventional batteries once a year or when the alarm “chirps” to tell you the battery is low. Replace any smoke alarm that is more than 10 years old.
  • Install sprinklers: If you are building or remodeling your home, install residential fire sprinklers. Sprinklers can contain and may even extinguish a fire in less time than it would take the fire department to arrive.

About Fire Prevention Week
NFPA has been the official sponsor of Fire Prevention Week since 1922. According to the National Archives and Records Administration's Library Information Center, Fire Prevention Week is the longest running public health and safety observance on record. The President of the United States has signed a proclamation proclaiming a national observance during that week every year since 1925. Visit www.firepreventionweek.org for more safety information.

Bern, Switzerland -- Bucher + Suter, a long - standing Development Partner with Cisco (NYSE,CSCO), today announced a partnership that allows Cisco Partners to sell the b+s Multi Channel Adapter for SAP and the b+s Connects for Salesforce - Unified CCE Edition through Cisco under its SolutionsPlus program.

Cisco SolutionsPlus is a program that gives Cisco customers, partners and sales teams a one-stop ordering experience for select third-party products and applications.


The b+s MCA for SAP product is a pre-packaged integration of SAP CRM and Cisco's Unified Contact Center Enterprise. It provides integration with the SAP Communications Toolbar to allow agents to manage their state across the voice, email and chat domains. In addition, agents can manage incoming and outbound interactions over these channels and receive an automated screen pop upon arrival of an interaction. Cisco Unified CCE universally queues SAP email, chat, and cases to appropriately skilled agents.

Connects for Salesforce

The b+s Connects for Salesforce - Unified CCE Edition is a web-based gadget which integrates to Cisco Finesse Services for agent state and call control in Salesforce. The solution dynamically logs CCE routed call, email and case data into Salesforce. The solution provides full CTI and screen pop functionality.

In addition to voice CTI, Connects for Salesforce allows Unified CCE to route email and cases to appropriately skilled agents. The Connects for Salesforce gadget provides agents with the convenience of staying within Salesforce while they manage their cases and interact with customers.

Bucher + Suter is dedicated to providing exceptional solutions to make contact centers more efficient and effective. We strive to provide the newest and most innovative technologies to our customers. Our goal is to be the best Cisco Contact Center systems integrator in the world by providing practical solutions and pioneering new technology to help our customers succeed.