Press Releases (1337)
Acronis delivers a complete, easy and safe data protection solution, now with the ability to restore full system backups to cloud infrastructure
SAN FRANCISCO, Cailif. – Acronis, the global leader in new generation data protection, today announced the acquisition of nScaled, a San Francisco-based provider of Disaster-Recovery-as-a-Service. Customers currently using Acronis Backup-as-a-Service solution will get a capability to restore their systems to the cloud in case of disasters, and quickly restore operations if replacement hardware is not available. The extensive network of existing Acronis partners will make the complete cloud backup and disaster recovery solution available to all customers in the world, significantly increasing the geography for nScaled technology.
Acronis, a leading data protection provider, offers a wide variety of backup solutions for individual users and organizations of various sizes, as well as solutions for secure mobile file access and sharing. Acronis’ technologies also enable service providers to deliver online backup and data storage to their customers using the Acronis Hosted Backup-as-a-Service solution. The acquisition of nScaled completes the Acronis cloud backup offering with a Disaster-Recovery-as-a-Service (DRaaS) solution. As a result, a single source for backup and disaster recovery protection for any environment will be available to existing and new customers around the world.
Serguei Beloussov, CEO and co-founder of Acronis, explained, “To protect their data, customers need a reliable backup technology, storage and infrastructure to restore systems in case of a disaster. Acronis has delivered an advanced backup solution for years with full system backup, and the ability to restore to any hardware. Then we added Acronis Backup-as-a-Service to provide cloud storage for backup data. With the addition of nScaled technology, we provide a capability to restore to the cloud, and customers can restore their operations without waiting for replacement hardware to restore on-premises. Now, Acronis provides the most complete, easy, and safe cloud backup solution for any infrastructure and any environment.”
nScaled, ranked as a leading DRaaS vendor by Forrester Research, provides a complete data virtualization and protection solution for both local and remote sites. The solution has the ability to fail over and run in the cloud and the ability to recover servers in a matter of minutes to ensure business continuity. nScaled’s product offers centrally managed monitoring and analyzing capabilities for disaster recovery readiness testing. Founded in 2009, the company now has hundreds of customers in North America and the United Kingdom. nScaled manages petabytes of storage and several thousand servers in a global network of geographically distributed cloud data centers based in Dallas, Ashburn and London. nScaled’s solutions are also viable as an on-premises appliance, managed as one seamless infrastructure with cloud data centers.
“Businesses have become ever more dependent upon data, and their operations can no longer afford downtime. Ensuring the availability and reliability of IT services is critical to supporting customers and internal users,” said Bradley Kolb, CEO of nScaled. “As part of the Acronis team, nScaled will have access to even more resources globally to further evolve our disaster recovery services, delivering enhanced protection of our customers’ IT infrastructure, applications, and data.”
Products developed by the nScaled team will leverage the advanced functionality of the Acronis AnyData Engine technology that enables customers to capture, store, recover, control, and access any data across any environment and to any storage device, providing an even better data protection service to end customers. The complete cloud backup solution will be available as a service from service providers, Acronis Cloud or an on-premises solution for private datacenters to customers of any size. Hundreds of thousands of existing Acronis users will enjoy the capability to restore their systems to the cloud, avoiding costly downtime. Acronis partners will be able to offer a complete hosted backup and disaster recovery solutions to their customers.
Acronis is a global provider of leading backup, disaster recovery, and secure file sharing and file access solutions. Founded in 2002, Acronis has established itself as a fast-growing international company with more than 650 employees in 18 countries and partners in almost every country in the world. Acronis provides complete, efficient, and reliable backup solutions for desktop, server, virtual and cloud environments as well as leading file sharing and sync solutions for mobile devices. More than 5 million of individual users and more than 300 thousand organizations rely on Acronis products for protection of their data.
nScaled provides an all-in-one solution for disaster recovery, data retention, and backup to customers with zero tolerance for data loss or downtime. Among nScaled’s customers are banks, law firms, hospitals, manufacturers, retailers, and universities – any organization that needs to be ready for the inevitable problems that lead to data or server loss. All services are based on the global network of remote cloud data centers plus our on-premises Local Cloud Appliance, all managed as one secure, seamless infrastructure. Founded in 2009, the company was funded by leading venture firms Almaz Capital and Doughty Hanson Technology Ventures, known for backing innovative business infrastructure companies that set a new standard in technology application. nScaled has hundreds of customers in North America and UK, and manages petabytes of storage and more than 1,500 servers in a global network of geographically distributed cloud data centers.
DIRECTV turns to ViaWest to support its critical network infrastructure and meet power needs
DENVER, Colo. – ViaWest, the leading colocation, managed services, and cloud provider in North America, announces that DIRECTV, one of the world’s leading providers of digital entertainment services, has selected ViaWest to support its critical network infrastructure.
DIRECTV serves more than 37 million customers in the U.S. and Latin America with state-of-the-art technology, programming and customer service. Because its business is growing rapidly within a competitive and dynamic marketplace, DIRECTV sought a strong technology partner that would deliver colocation space, reliable power and cooling as the company moves its production environment into a new location.
“We chose to work with ViaWest because they deeply understand complex data center builds,” states Paul James, senior vice president of Finance for DIRECTV. “We have extensive power needs and were impressed with ViaWest's ability to help us forward-plan our space, power and cooling needs, and the company’s willingness to make a long-term commitment to us. ViaWest has shown that their team is capable of handling these challenges, and we look forward to a fruitful partnership.”
ViaWest’s 27 enterprise-class data centers located across the United States support both production workloads and disaster recovery solutions. The company provides unmatched technical and customer support for its colocation, cloud computing and managed services suite. Its data centers are designed for fault tolerance, as well as high-energy efficiency across its power, cooling and operation systems.
“ViaWest has a long and successful history of working closely with customers to deliver tailored solutions that solve business problems,” explains Nancy Phillips, President and CEO for ViaWest. “We are proud to bring DIRECTV’s mission-critical enterprise production environment into one of our enterprise-class facilities. We look forward to a strategic long-term partnership with DIRECTV to support their data center strategy as their business grows.”
To learn more about ViaWest’s data center and operational strategies for creating fully compliant and green solutions, please visit www.viawest.com.
Tested Against Industry's Most Well-Known Tier 1 Storage Vendors - StorTrends 3500i Outperforms
Lunch is On StorTrends - Attendees to Receive Free Pizza to Enjoy During Live Webinar
NORCROSS, Ga. – StorTrends® today announced that Brian Beeler, Founder, Publisher and Editor, StorageReview.com, will discuss the recent benchmark test the StorageReview Enterprise Lab completed on the StorTrends 3500i solid-state disk (SSD) hybrid and/or full flash storage array, and how it compared to many of the industry's most well-known Tier 1 storage vendor solutions, during a live webinar taking place Wednesday, September 24 at 1:00 p.m. Eastern Time. Following this presentation, StorTrends Senior SAN Engineer, James Dyckowski, will offer a 3500i deep dive and demo.
Interested in a sneak peek? Listed below are excerpts from the report, for the SQL Server Output Test with 30k Virtual Users:
As the charts reveal, under a full performance load the StorTrends 3500i outperformed the other hybrid vendors in both highest transaction per second (TPS) and lowest latency. This provides customers with the greatest TPS under strenuous load while responding to every I/O in the fastest time possible.
To read the complete StorageReview Enterprise Lab report on the StorTrends 3500i, please visit: http://www.storagereview.com/ami_stortrends_3500i_hybrid_array_review
To register for the live discussion with StorageReview.com, please visit: https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&eventid=849727&sessionid=1&key=CAD73611E3FD19021428803F0BE89AE7&t=1&sourcepage=register
And, lunch is on StorTrends! Just select your favorite pizza topping, and it will be delivered in time for the event!
Tweet this: @StorageReview to Discuss @StorTrends 3500i SSD Hybrid and/or Full Flash Storage Array Lab Review - Register Here: https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&eventid=849727&sessionid=1&key=CAD73611E3FD19021428803F0BE89AE7&t=1&sourcepage=register
StorTrends® from American Megatrends (AMI) isPerformance Storage with Proven Value. StorTrends SAN and NAS storage appliances are installed worldwide and trusted by companies and institutions in a wide range of industries including education, energy, finance, state and local government, healthcare, manufacturing, marketing, retail, R&D and many more. StorTrends meets the challenges and demands of today's business environments by offering a wide variety of solutions from all-flash storage, hybrid storage to spinning disk solutions. StorTrends is backed by 1,100+ customer installations, 100+ storage patents and nearly 30 Years of IT leadership from a company that millions of people trust on a daily basis, American Megatrends, Inc. For further information, please visit: http://www.stortrends.com.
Engineering and field service organizations are integrating Flowfinity data capture and workflow apps with geographic information systems to increase operations efficiency
VANCOUVER, British Columbia – Flowfinity Wireless Inc., a proven provider of enterprise mobile apps, today announced that an increasing number of its customers in engineering and technical field services are successfully integrating Flowfinity with geographic information systems (GIS).
The systems complement each other for organizations that have both mapping and mobile workflow or data collection requirements. While GIS software provides a spatial reference for specific area grids or assets locations, Flowfinity enables the user to collect or look up data about that area or asset, access help or documentation, and follow customizable workflows on mobile devices.
One customer, the City of Cincinnati's Wastewater Collection Division, uses Flowfinity to guide field service technicians through complex jobs, and enables them to connect to maps of assets in their GIS system from Flowfinity apps on their mobile devices.
"We set up workflows in Flowfinity that integrate with ERSI's ArcGIS software, so that we can display specific items on maps that are only relevant to that point in the workflow," said Mike Pittinger, Superintendent, Wastewater Collection Division in Cincinnati. "What set Flowfinity apart was that it gives the business user the power to quickly create apps with deep functionality such as custom workflows and flexible data capture features without any programming."
"We have a number of clients that use GIS software, and have requirements for mobile workflows and data collection in the field," said Larry Wilson, VP of Sales and Marketing, Flowfinity. "Users can take advantage of our intuitive and customizable front end user interface, and because Flowfinity mobile apps are database-driven, remain flexible with back end integration options."
For more information about Flowfinity solutions, visit http://www.flowfinity.com/solutions.
Flowfinity provides a proven, fully customizable solution for building enterprise mobile apps without programming. Since 2000, Flowfinity has helped leading companies across industries improve productivity, engage management, and improve business insight through all areas of the organization. By making it easy and fast to mobilize day-to-day business processes on smartphones and tablets, Flowfinity enables mobile teams to access, survey, report, and share information when and where they need to. Top global brands in consumer goods and other industries rely on Flowfinity software as the standard technology for automating critical business processes. For more information, visit http://www.flowfinity.com.
Visual Command Center to help mitigate the impact of risk events
LANSING, Mich. — IDV Solutions, LLC today announced a partnership with the Information Technology Disaster Resource Center (ITDRC) to provide its enterprise risk visualization software, Visual Command Center, for use in ITDRC’s new National Disaster Relief Coordination Center (NDRCC). This will help ITDRC assess and respond faster to risk events that impact communities across the nation.
ITDRC is a nationwide, non-profit organization that provides emergency communications and technology resources to help communities continue operations and recover from disaster. The team is comprised of technology volunteers from many disciplines who provide no cost Information and Communications Technology (ICT) resources, technical assistance, and public education to help build disaster resilient communities.
The ITDRC Disaster Response Team usually arrives within 24 hours of an event, and remains deployed for 3-6 weeks to facilitate resources for Long Term Recovery. Once the Response Team demobilizes, ongoing support is transitioned to local volunteers, or the Remote Response Team. ITDRC has served areas affected by hurricanes, flooding, tornadoes, wildfires and other large scale disasters.
Enterprise Risk Visualization is an actionable approach to risk management that visualizes risk in the context of operations in order to drive better decision-making. IDV’s Visual Command Center is enterprise risk visualization software that monitors potential threats and alerts organizations about these threats to their people, assets and operations and provides tools to assess and take action to eliminate or mitigate risk.
IDV began working with the ITDRC earlier this year to help improve their situational awareness capabilities. Having access to Visual Command Center allows regional directors to continually monitor major weather systems and other significant national events that could require on-site deployment of ITDRC resources.
“IDV has graciously provided us with access to a world class suite of tools and team of subject matter experts, which has completely changed the way we monitor events,” said Joe Hillis, Operations Director of ITDRC. “With VCC, we have the ability to visualize live data from multiple sources in real time, enabling us to understand the common operating picture and make deployment decisions based on ground truth. This partnership is huge for us, and we’re honored to have the IDV Solutions team in our corner.”
“We are pleased to be able to partner with an organization like ITDRC that is providing much needed support for communities around the country that are impacted by risk events and natural disasters,” said Mark Morrison, CEO of IDV Solutions. “Our technology will help them identify these events sooner and provide valuable information to mitigate the impact of these disasters on communities so they can recover quicker.”
About IDV Solutions, LLC
IDV Solutions, LLC is the global leader in delivering Enterprise Risk Visualization capabilities through software and services that enable organizations to protect their assets, ensure continuity of operations and optimize performance. Its Visual Command Center software is used in organizational functions such as security, field services, supply chain, and operations. By repeatedly solving key problems for customers in the Global 2000 and government, IDV and its products have earned a reputation for delivering immediate value and building risk resilient organizations. For more information, please visit http://www.idvsolutions.com.
About Information Technology Disaster Resource Center (ITDRC)
The Information Technology Disaster Resource Center, Inc is a 501(c)(3) non-profit public charity comprised of volunteer IT Professionals who provide technology continuity and recovery assistance to communities affected by disaster. Services are provided at no cost, as a public service of the technology community. To volunteer, sponsor, or learn more about the ITDRC, visit www.itdrc.org or call 817-886-8550.
New Web-Based Solution Arms Broad User Base With the Power of Self-Service Data Discovery and Analysis
New York, NY – Information Builders, a leader in business intelligence (BI) and analytics, information integrity and integration solutions, today announced the general availability of its WebFOCUS InfoDiscovery offering. The web-based data discovery solution empowers analysts and business users to gain deeper insight from all kinds of data and easily communicate the impact of their findings to help guide actions and decisions. InfoDiscovery debuted at Information Builders’ 2014 Summit User Conference in June and has enjoyed a successful beta program with customers across industries in recent months.
A component of Information Builders’ powerful WebFOCUS BI platform, InfoDiscovery enables users to benefit from all of WebFOCUS’ key features – including visualisations, metadata, security, and more – without purchasing additional user seats, making it an economical addition to users’ BI portfolios. Throughout the beta period, Information Builders’ customers have benefited from InfoDiscovery’s flexibility and self-service visual analysis capabilities. The solution aggregates diverse data sets, from personal spreadsheets to big data sources, and visually depicts the information for exploration across different dimensions. This enables organisations to spot hidden patterns and relationships in the raw data that might go undetected in traditional BI reports or dashboards. In addition, InfoDiscovery is customisable by role and skillset, ensuring that business analysts, power users, and mainstream business users have the right tool or app for more insights and informed decision-making across the organisation.
Another InfoDiscovery key feature is the solution’s advanced geographical analysis, made possible by intuitive, compelling maps that blend spatially-related data with external demographic or market information to improve trend detection, locate inventory, and identify fraud, for example. InfoDiscovery includes access to cloud-based Esri Maps, the world’s most advanced mapping service.
InfoDiscovery comes bundled with a high-speed analytics Sandbox, a columnar data store that stores large amounts of data for fast retrieval, aggregation, and calculation – without the need for complex indexing or pre-aggregation of data. Its columnar technology uses memory efficiently, but is not limited to traditional in-memory limitations. As such, InfoDiscovery can deliver near-instant response times for very large data sets.
Numerous organisations that have gleaned value from InfoDiscovery during the early adopter program include American Express, Plex Systems, Food for the Poor, and RainTree Oncology Services.
“RainTree is working to incorporate InfoDiscovery into the RainTree Analytics suite of tools that power OncoExplorer, a cloud-based analytics portal that enables cancer researchers to trace a patient’s complete oncology history, from the time of initial diagnosis to the present day,” explained Scott Skellenger, vice president and chief information officer, RainTree Oncology Services. “RainTree collects patient data from electronic medical records, pharmacy dispense systems, and practice management systems and uses the data to improve identification of clinical patterns across systems and use those patterns to enhance cancer research. The incorporation of InfoDiscovery into RainTree’s BI platform enables the company to improve visual pattern identification across disparate sources and ultimately assist in the fight to improve cancer research efforts and save lives.”
“Since its launch earlier this year, InfoDiscovery has seen significant adoption across industries, a trend which speaks to both the demand for visual analysis in the market as well as the desire for self-service tools that bring the power of data and BI to a wider group of users,” said Gerald Cohen, president and CEO of Information Builders. “Information Builders’ WebFOCUS BI and analytics platform is designed to enable and empower every stakeholder, and as a key component of the platform, InfoDiscovery adopts the same approach. Analysts and less technical users can explore their data with ease, and make better decisions as a result. We will continue to invest in InfoDiscovery capabilities to help our customers take advantage of data discovery as part of their overall business intelligence strategy, without the added expense that other data discovery tools carry.”
About Information Builders
Information Builders helps organisations transform data into business value. Our software solutions for business intelligence and analytics, integration, and data integrity empower people to make smarter decisions, strengthen customer relationships, and drive growth. Our dedication to customer success is unmatched in the industry. That’s why tens of thousands of leading organisations rely on Information Builders to be their trusted partner. Founded in 1975, Information Builders is headquartered in New York, NY, with offices around the world, and remains one of the largest independent, privately held companies in the industry. Visit us at informationbuilders.co.uk, follow us on Twitter at @infobldrsINTL, like us on Facebook, and visit our LinkedIn page.
Zylpha (www.zylpha.com), the UK’s leading legal systems innovator has formalised a partnership with safedrop (www.safedrop.com) for its widely acclaimed secure delivery software. The partnership follows the development of an integration that enables Zylpha’s users to email formatted legal document bundles securely via safedrop.
To ensure compliance and audit best practice, digitally signed delivery and read receipts are then returned to the customer within seconds. Files are encrypted both at rest and en route and remain in Europe at all times to meet European data privacy regulations. In addition, to ensure optimal security, there is also a shredding function for deleting the files after they have been safely received and processed.
Commenting on the partnership safedrop MD Angus Bradley noted, “This integration means that Zylpha’s users can now send a formatted bundle quickly and securely to anyone with just a few clicks. Recipients don’t need an account or any special software, just email. As a result, there is no more printing, CD burning or couriers. Nor is one left wondering whether the files have arrived yet. And from a compliance point of view, the integration meets the highest demands of European regulatory and best practice standards.”
“Such instant email delivery will significantly reduce costs for Zylpha’s users and the savings could run into thousands every week. By formalising our partnership we will be able to work closely on ensuring that this approach benefits as many organisations as possible and ultimately becomes an industry best practice.”
For his part Zylpha CEO Tim Long welcomed Angus Bradley’s comments adding, “Having worked with safedrop on a number of clients we know that this is an excellent system and one that fits well with our secure delivery systems offering. At these times of intense pressure to reduce costs, such technology can have a huge and positive impact both for practices and in-house lawyers. We look forward to working closely with Angus and his team.”
Anyone who currently holds an ICOR ISO 22301 Lead Auditor Certificate or who passes the exam in the future is eligible to apply to the PECB ISO 22301 Auditor Certification Scheme as a Provisional Auditor, Auditor, or Lead Auditor dependent upon your BCM experience and audit hours. PECB's certification scheme is ANSI accredited.
BCM 5000: ISO 22301 Lead Auditor - PS-Prep BCMS Auditor
BCM 5000: ISO 22301 Lead Auditor - PS-Prep BCMS Auditor is a 5-day instructor led course that prepares internal and 3rd party auditors as well as BCM professionals to audit BCM programs against ISO 22301 - the international standard for Business Continuity Management Systems.
BCM 5000 provides students with the skills and knowledge to conduct and lead effective business continuity management system audits in accordance with the requirements of ISO 22301:2012, ISO 19011: 2012 and ISO 17022: 2012. Participants learn how to audit a BCMS, how to write an audit report, how to interpret the requirements of ISO 22301, how to understand the guidance of ISO 22313, and will explore examples of compliance to these requirements for the purpose of audit, program improvement, and self-assessment.
2014 Course Schedule*
September 22-26, 2014 Perth, Australia http://riskwest.com.au/training/
September 29-Oct. 3, 2014 Sydney, Australia www.jbtglobal.com
October 6-10, 2014 Chicago, IL The Summit Executive Center
November 17-21, 2014 Bangalore, India Chenthil.firstname.lastname@example.org
December 1-5, 2014 Brisbane,Australia www.jbtglobal.com
December 8-12, 2014 San Ramon, CA San Ramon Conference Center
*Go to www.theBCI.org for courses scheduled via BCI global partners.
Class meets 8:00 AM - 5:00 PM Daily
Course Description (Download the Brochure)
ISO 22301 Lead Auditor teaches the principles and practices of independent auditing of a BCMS and
BCM 5000 provides students with the skills and knowledge to conduct and lead effective business continuity management system audits in accordance with the requirements of ISO 22301:2012, ISO 19011:2012, and ISO 17022: 2012.
Attendees will also gain the necessary knowledge to prepare for an external audit, conduct an compliance audit as part of a self-assessment, as well as how to develop a standards-based business continuity program.
Who should attend? Existing Lead Auditors, BC professionals, IS professionals, & Internal Auditors.
To assist with the understanding of the overall process, the class is constructed around a case study and each activity is applied to the case study as we move through the course and practice applying the requirements of the standards to auditing practices.
Also included in the course are small 'quizzes" taken after each section and an exam review "Jeopardy" game to prepare for the exam.
Course materials include the following:
Course Outline and Learning Objectives
Part 1: Requirements of a Business Continuity Management System & Audit Practices
Part 2: Developing Strategies to Mitigate Risk
Part 3: BCM Program Implementation - the elements of a BCM program and keeping it up to date
Part 4: Embedding BCM into the Culture of the Organization
Part 5: Program Improvement, Writing the Audit Report, exam review and exam
As a result of successfully completing BCM 5000, students will demonstrate competence in and an understanding of the following areas:
Attendees should have one or more of the following competencies:
Accreditation and Certification
BCM 5000: ISO 22301 Lead Auditor - PS-Prep BCMS Auditor is accredited by the American National Standards Institute (ANSI). ANSI is the only US accreditation body.
Upon completion of BCM 5000 and passing the exam with a rate of 80% or higher, attendees will earn a certificate as an ISO 22301 Lead Auditor.
Course Fee: $2,895.00 USD includes all course materials, breakfast, lunch, and refreshments.
All course materials are shipped to you upon registration via FedEx.
Questions? Contact Lynnda Nelson at toll free North America 866-765-8321, +1630-705-0910 or Education@theicor.org
MENLO PARK, Calif. — Scientists at the U.S. Geological Survey have developed a new mapping tool, the Pedestrian Evacuation Analyst, for use by researchers and emergency managers to estimate how long it would take for someone to travel on foot out of a tsunami-hazard zone. The GIS software extension, released this week, allows the user to create maps showing travel times out of hazard zones and to determine the number of people that may or may not have enough time to evacuate. The maps take into account the elevation changes and the different types of land cover that a person would encounter along the way.
Maps of travel time can be used by emergency managers and community planners to identify where to focus evacuation training and tsunami education. The tool can also be used to examine the potential benefits of vertical evacuation structures, which are buildings or berms designed to provide a local high ground in low-lying areas of the hazard zone.
The Pedestrian Evacuation Analyst software can assist communities with tsunami planning by answering questions such as:
- How long could it take for people to evacuate out of tsunami-hazard zones?
- Will people have enough time to evacuate before the first tsunami waves arrive?
- If people don’t have enough time to evacuate, then where could vertical-evacuation refuges provide high ground?
- How do you compare the benefits of multiple sites for potential vertical-evacuation refuges?
“The tool can be used to provide valuable decision support for tsunami evacuation planning and vertical evacuation siting, which is just in the beginning stages in the U.S. Pacific Northwest,” said Jeanne Jones, USGS geographer who led the development of the software tool. The tool has enabled USGS researchers to better understand various aspects of community vulnerability to tsunamis, including community comparisons based on evacuation times, vertical-evacuation decision support, the impact of post-tsunami recovery decisions,and the evacuation challenges posed by different types of tsunami threats.
The software tool can be downloaded online, and the complete users guide, “The pedestrian evacuation analyst—Geographic information systems software for modeling hazard evacuation potential” is also available online.
|A graph comparing pedestrian evacuation time estimate for Ocean Shores and Aberdeen, WA. (high resolution image)|
|Landcover map (left) and pedestrian evacuation time estimate map (right) Ocean Shores, WA. (high resolution image)|
Call centers equip agents with multiple high-performance desktops powered from one PC
Calgary, AB – High-performance workstations are essential to the success of most call centers, but as call centers around the world face continual pressure to reduce costs and improve performance and control costs, traditional computing approaches place are too costly. AMJ Technologies, an IT support company based in Las Vegas, NV, has adopted Userful virtualization software to reduce the cost of its computing infrastructure and improve performance and quality control.
The simplest and most flexible virtual desktop solution, the all-in-one Userful VDI software appliance leverages zero client devices to replace physical PCs, saving an average of 60% of hardware and 90% of electricity costs. From a single Core i7 PC, Userful offers concurrent use of different operating systems including full Microsoft™ Windows desktops and free, integrated desktops such as Chrome-based cloud-client, Linux, signage solutions and desktops delivered through Remote Desktop Protocol (RDP). The browser-managed Userful solution takes virtualization beyond the desktop, and can also be used to power interactive touch displays, digital signage and video walls.
AMJ Technologies has been installing Userful Multiplatform in call centers to set up fleets of workstations, and is now able to offer multiple desktop environments for each agent, but at a fraction of prior costs. Andrew Johnson, owner of AMJ Technologies, has been extremely pleased with choosing Userful Multiplatform because of it's of simple set up, affordability and high performance.
"Userful is the only software that does what it can do with very simple installation. The first station I configured was up and running within a half an hour," Johnson said. "Once it's configured you don't have to worry about it -- it just works."
Call centers of any size can take advantage of the Userful Multiplatform solution and its flexibility in order to better equip agents, improve customer service, and reduce overall costs. With Userful Multiplatform, a standard PC server can power multiple desktops along with additional digital displays, such as touch screens and digital signs. All displays can be customized with a choice of operating systems, all managed from a central application.