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Volume 27, Issue 3

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June 25, 2014

ICOR eLearning: Crisis Management & Communication Professional (CMCP)

CMC 5000:  Crisis Management & Communication Professional (CMCP)
5-Day Instructor Led or Self-Study Elearning Course

ICOR is pleased to announce the public launch of our latest new course offering - CMC 5000:  Crisis Management & Communication Professional.   

Offered as part of our Crisis Management & Communication Discipline in ICOR University, CMC 5000 provides critical information for those responsible for managing crises in the organization and providing both internal and external communications.  

UIC EMCP  

The University of Illinois Chicago offers this course to its students as part of its Emergency Management & Continuity Certificate Program and now this same course is available to the public.  

Offered as a self-study elearning course or a 5-day instructor-led course, CMC 5000 is ideal for senior management responsible for leading the organization during a crisis, those in public affairs, public relations, or anyone who is participates in crisis management in the organization.  

Successful completion of the course and passing the online examination results in earning the ICOR Credential, "Crisis Management & Communication Professional (CMCP).  

Register for the E-Learning Course 

CMC 5000: Crisis Management Communication Professional (CMCP)
The Discipline of Crisis Management
An Organization's Culture & its Impact on its Crisis Management Capability
Organizational Structure & Crisis Management
Crisis Communications Planning
The Role of Issues Readiness & Crisis Readiness in Crisis Management
The Importance of Leadership in a Crisis
Teams & their Role in Crisis Management
Managing the Crisis Communication Response
The Discipline of Crisis Management
The course begins with an introduction to the crisis management discipline, different scenarios to consider when preparing to write a crisis management plan, and the key elements of a crisis management plan based on international standard and PAS requirements.

An Organization's Culture & its Impact on its Crisis Management Capability
The importance of the role of organizational culture cannot be underestimated both in managing every day events and in particular in managing crises. Next we look at how to analyze the culture of the organization and work within its structure to create a more resilient organization and increase its crisis management capability. 

Organizational Structure & Crisis Management
Have you considered how the structure of the organization itself might impact its ability to manage a crisis?  This session takes a close look at how the structure of an organization can be its greatest asset or its greatest weakness - evaluating your organization and its structure may impact it crisis management capability. 

Crisis Communications Planning 
It is very important to develop a crisis communication system that aligns to
any crisis event effecting the organization. We will look at communication tools, strategies for communication - including social media strategies, message development, and the importance of media training.

The Role of Issues Management & Crisis Readiness in Crisis Management  
Reviewing topics such as situational awareness, horizon scanning, issues management, and how they contribute to a more "crisis-aware" organization, the course looks at the role of crisis readiness and issue management and its importance in managing a potential crisis event.
The Importance of Leadership in a Crisis
Understanding the elements of leadership in times of crisis may help better explain more
than any set of crisis plans why some organizations survive crises better than others and clarify how organizations can endure future crises. This lesson focuses on leadership qualities that have been shown to support the development of an effective crisis response.

Teams & their Role in Crisis Management 
A crisis cannot be managed by one person. A key factor in all crisis management programs
is the designation of a crisis management team engaged to manage the crisis event. This lesson focuses on the purpose of crisis management teams, who to choose to be on the team, and the importance of managing conflict within the team itself.  

Managing the Crisis Communication Response  
Building on the lesson on crisis communications planning, this lesson focuses specifically on crisis communication and reputation management by looking at modern case studies of organizations who have done it well - and at some who have not done it as well - in order to determine what works best for your organization.
Questions?  Contact Education@theicor.org or call 866-765-8321 or visit our website www.theicor.org.
 
Sincerely,
 
Lynnda Nelson, President
The International Consortium for Organizational Resilience
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