New Solutions Simplify Communications and Operations
DALLAS – Masergy Communications Inc., a global leader in managed networking and cloud services, today announced that Land Home Financial Services, Inc., a leading provider of diversified funding options, has completed deploying Masergy’s Unified Communications as a Service (UCaaS) and Managed Cloud Network solution. The new solutions have improved Land Home Financial Services employee productivity, improved quality of service (QoS) for critical applications and streamlined management and accounting processes.
After receiving bids from 20 well-known service providers, Land Home Financial Services selected Masergy’s UCaaS solution as the company’s preferred communication system across all their offices and Masergy’s managed cloud network to improve QoS for the corporate headquarters and another key facility.
“We selected Masergy’s UCaaS solution for their best-of-breed call platform with advanced features, seamless migration strategy and personalized support philosophy,” said Ramon Gutierrez, Systems Administrator, Land Home Financial Services. “We like the flexibility of using their Managed Cloud Network at offices where we need the highest levels of QoS and the ability to bring our own bandwidth at the rest.”
Land Home Financial Services’ fully hosted Masergy UCaaS solution includes approximately 450 Polycom VVX series phones distributed among all their office locations. The new solution offers a completely unified HD voice and video service, with access to advanced features and functions. Employees can now contact each other simply by using a four digit extension, make video calls and hold on-demand conference calls – something that had not been possible with their previous phone systems.
In addition, Land Home Financial Services utilizes Masergy’s mobility feature set to allow incoming calls to be transparently sent to cell phones or other desired destinations. This enables a true work from anywhere BYOD environment for their agents.
Thanks to Masergy’s new solutions, Land Home Financial Services’ time consuming and disjointed billing process was reduced from hours to minutes and their seven-member IT support team realized a dramatic reduction in employee help desk trouble tickets.
“Masergy allowed us to take our company’s communications to the next level,” Gutierrez added. “They made a complex installation easy by running the new system in tandem with the existing one and porting phone numbers only when ready. This process caused no downtime and Masergy met every one of our deadlines.”
“Masergy continues to stand out from competitors by providing the industry’s most customizable UCaaS solutions, backed by a world-class engineering and support team to simplify even the most complicated installations,” said Tim Naramore, Chief Technology Officer, Masergy. “Land Home Financial Services is a perfect example of how Masergy can help any organization transform their disjointed communication systems into a strategic business asset.”
For more information on how Masergy’s solutions drastically improved the communications landscape for Land Home Financial Services read the full case study.
Masergy owns and operates the largest independent global cloud networking platform for enterprises. The company’s managed solutions with fully integrated real-time analytics, global unified communications as a service (UCaaS), cloud-based security and software defined network control help businesses compete in the global marketplace. Masergy's patented technology, customizable solutions and unmatched customer experience are why a growing number of global enterprises rely on Masergy to deliver performance beyond expectations. For more information about Masergy visit www.masergy.com or follow us on Twitter @Masergy, Blog, LinkedIn and Facebook.