Strategic partnership marries cross-functionalities in contact center and fulfillment expertise
SALT LAKE CITY, UT -- NexxLinx and IntegraCore are proud to announce their strategic joint venture, IntegraLinx, an all-in-one supply and support chain services company established to enable customers to leverage the core st rengths of two industry leaders.
"IntegraLinx is a great marriage of opportunity and ability," said Ted Broman, President and CEO of IntegraCore. "Our partnership brings together the respective strengths of both companies in anytime, anywhere customer interaction, and turnkey logistics and fulfillment."
IntegraLinx represents the next step in the strategic partnership NexxLinx and IntegraCore formed in June, 2012. The partnership was established to capitalize on opportunities to integrate the services of both companies, in order to improve both logistics and offer customers new options to compete more effectively.
"Together, our philosophy of value, integrity and vision create a worldwide partnership to deliver a consistent and compelling customer experience across our global virtual platform," said Bill Coffeen, President of NexxLinx Ventures. "Our technology and multilingual services, coupled with a unique mix of in-source, home-source and outsource, offers current and new customers a powerful business partnership model that will lower costs, reduce turn times and scale capacity at will across the globe."
Powered by the integration of IntegraCore's facility and infrastructure with NexxLinx's cloud-based contact management system, NexxPhase, IntegraLinx helps companies boost customer service satisfaction and efficiency out of the gate. NexxPhase applies data points and business rules to customer service calls in order to quickly route them to the correct representative in the supply management and fulfillment chain.
IntegraCore (www.integracore.com) is a single-vendor solution for all supply chain and logistics needs, eliminating the need to expend valuable time, energy and resources on non-core essential business processes. As a full turnkey solution provider, IntegraCore handles packaging, procurement, CD/DVD replication, fulfillment, distribution, reverse logistics, kitting and assembly, printing and worldwide shipping.
NexxLinx (www.NexxLinx.com), headquartered in Atlanta, GA, provides outsourced Customer Retention, Customer Care, Back Office Support and Technical Support Services for the leading media, publishing, and entertainment companies both in the US and around the world. NexxLinx Agents provide services in multiple languages via next generation technologies such as chat, fax, email and telephone. NexxLinx offers an integrated software platform, driven by the convergence of voice and data communications.