New program brings additional quality and consistency for survey, installation and maintenance services for all customers
CALGARY, Alberta â€“ SMART Technologies Inc. (NASDAQ: SMT) (TSX: SMA), a leading provider of collaboration solutions, announces that ITEC Intelligent Service Plc. has been selected to become SMARTâ€™s Service Only Provider (SOP) in North, Central and Latin America, Europe, Middle East, Africa as well as the Asia Pacific region. The program is effective immediately and provides SMARTâ€™s customers with reliable service options through contracted installation and on-site maintenance support. SMARTâ€™s customers will benefit from ITECâ€™s survey, installation and maintenance services through SMARTâ€™s channel partners around the world.
With ITECâ€™s network of Authorized Service Partners in more than 90 countries across the globe, SMART resellers will have access to high-quality service support allowing them to combine product sales with services for expanded opportunities and profitability. SMART customers have the assurance that all services performed by ITEC will be of a consistent global standard. ITEC staff members have achieved numerous SMART Technical Certifications including SMART Factory Trained Installer, SMART Factory Trained DViTÂ® (Digital Vision Touch) Technology Technician, and SMART Certified Technical Trainer for all DViT levels.
â€śThe objective of the SMART SOP program is to provide SMARTâ€™s global channel community with the ability to receive installation and maintenance services to a uniform standard, enhancing service quality and service coverage anywhere in the world,â€ť says Ross Teaque, CEO, ITEC. â€śWith ITECâ€™s global reach, service-only focus and established delivery methodology, SMARTâ€™s customers can be confident of excellence each time, every time, globally.â€ť
â€śThis program will support our resellers to augment their current sales, installation and service model,â€ť says Patrick Lelorieux, President, Enterprise, SMART Technologies. â€śWe are pleased to work with ITEC in realizing consistent, high-quality service and coverage for SMART customers around the world.â€ť
For more information about ITECâ€™s SOP program for SMART, please visit itec-is.com/smart.
About SMART Technologies
SMART Technologies Inc. is a leading provider of technology solutions that enable inspired collaboration in schools and workplaces around the world by turning group work into a highly interactive, engaging and productive experience. SMART delivers integrated solutions of hardware, software and services designed for superior performance and ease of use, and remains a world leader in interactive displays.