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Volume 27, Issue 3

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June 19, 2014

xMatters Closes Record Fiscal Year Fueled by Customer Adoption

SAN RAMON, Calif. – xMatters, inc., a global leader in enabling business processes with communications, today announced its most successful fiscal year to date. xMatters customers have led the trend of organizations around the world and across different industries identifying the need for timely and customized communications in the enterprise

Growing Adoption of Intelligent Cloud Communications

In its most recent fiscal year, xMatters has experienced 60 percent year-over-year growth. With over 1,000 customers in a variety of industries, xMatters announced a record number of xMatters On-Demand implementations across several application areas. On-Demand implementations grew by over 200 percent as companies continued moving applications to the cloud. With scalable architecture and low administration, xMatters On-Demand represents an ideal solution for organizations looking to accelerate business processes with communications without the cost of staffing, hardware or software.

Annual results:

  • Sales from new customers increased over 100 percent compared to the prior year
  • Recurring contract sales increased 57 percent compared to the prior annual period
  • Annual contract value from new customers (or “New ACV”) was up 139 percent
  • Deferred revenue increased by 58 percent

Quarterly results:

  • Fourth quarter sales from new customers up 800 percent compared to same quarter, prior year
  • Sales up 85 percent compared to prior period, same quarter

By year end, xMatters added a record number of new customers, with organizations of all sizes making targeted intelligent communications a priority. Sales included an impressive list of companies across the world’s largest private companies and The Global 2000 including Walgreen’s, DART, Tesco, and Parker Hannifin.

With seven of the world’s largest 20 public companies already using an xMatters solution, xMatters is well positioned to provide organizations with the ideal solution for enterprise communications in the coming year.

“This past year we extended our leadership in the IT operations and service management markets while bringing several new products to market for areas including crisis communications, proactive customer communication and urgent employee engagement and communication,” said Troy McAlpin, CEO and chairman, xMatters. “We will maintain our focus on providing our customers with the most flexible enterprise-grade, intelligent communications platform available. We intend to continue to accelerate our growth by developing additional messaging and communication products and expanding our sales presence globally. While industry recognition is satisfying, the rate of customer adoption we are experiencing is the fun stuff, we love helping our customers be successful.”

Significant Corporate Recognition and Expansion
While customer traction has defined recent quarters, xMatters has also strengthened its management team, expanded industry partnerships and experienced significant industry recognition. Highlights include:

  • International Expansion: xMatters opened a new Sydney office to support customers in the Asia Pacific region, including datacenters in Sydney and Melbourne, helping customers to efficiently solve IT issues faster, alert employees during a crisis and improve customer communications on a global scale.
  • Executive Appointments: To support its growth and operational expansion, the company announced the appointments of Randi Barshack, chief marketing officer; David Wall, area vice president, Asia Pacific region; Eiad Abunimeh, vice president, solution advisors; and Cindy Sauvignon, vice president, business development.
  • Expanded Partnerships: To enhance customers’ capabilities, xMatters partnered with leading organizations, including Strategic BCP, New Relic and ServiceNow, further delivering integrated solutions.
  • Industry Recognition: xMatters was recognized for its exceptional business continuity products, introduced in 2012, for its corporate performance, including:
    • Ranked a Leader in Gartner’s 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services on the strength of the newly introduced business continuity notification product
    • Named a finalist in the 2014 CIR Business Continuity Awards for Most Innovative Solution; the 2014 Business Continuity Institute North America Awards for Provider of the Year; the 2014 Institute of Risk Management Global Risk Awards
    • Named one of Bay Area News Group’s Top Workplaces in 2014

 

About xMatters, inc.
xMatters’ cloud-based solutions enable any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney. More information is available at
www.xMatters.com. Follow us on Twitter and Facebook.