Primary Job Responsibilities
This position will be responsible for coordinating and managing the development of advance arrangements and procedures to ensure the Business Units according to the eBay Inc, Enterprise Resiliency framework can respond to a disaster in order for the critical business functions to be resumed within a defined time frame, the amount of loss can be minimized, and any stricken facilities can be repaired or replaced as quickly as possible. This responsibility includes coordinating and managing the design, development, maintenance, and exercising (testing) of the overall Web Site and non-Web Site disaster recovery plans as well as for each critical functional area of the organization. These disaster recovery plans must address three major elements of the recovery process: (1) the Emergency Response organization for crisis management and procedures for reacting to and coordinating recovery efforts; (2) the Recovery Support procedures for restoring key organization/functional resources; and (3) the Business Resumption procedures for the continuation of critical business processes. This position will be responsible, in a highly visible supporting role, for the tactical and strategic planning of Web Site and non-Web Site recovery for eBay.com, PayPal.com, and our Adjacency Business Units globally. The candidate will be managing disaster recovery initiatives interacting with technical support engineers in all areas of supporting operations departments globally and must be able to multi-task numerous ongoing initiatives. Comprehensive knowledge of web site networks, information technology, and infrastructure requirements is essential in working with operations/technology engineers and being able to relate to them on a technical level. A web site and information technology technical background is a necessary requirement. The Disaster Recovery Technician will also be responsible for participating in any actual disaster recovery effort as well as supporting on-call initiatives.
Job Requirements
- Productive team player, capable of performing complex scheduling, control, planning and influencing with minimal supervision. Ability to work with people both individually and in groups.
- Project management capability with strong analytical and independent reasoning abilities. (Microsoft Project Software or equivalent)
- Advanced verbal and written communications skills, with the ability to emphasize a desire to provide high quality, customer service. (Microsoft Word, Power Point, Excel, Project, Visio)
- Operational knowledge of WEB and Database development.
- Operational knowledge of Information Technology infrastructure.
- Understanding of web and non-web Architecture and Infrastructure frameworks a plus.
- Knowledge regarding systems development life cycle and data center operations would be beneficial.
- Travel and off-hour on-call support required.
Basic Qualifications
- 2 - 3 years experience in banking, business continuity, ecommerce, or related fields.
- Project Management experience required.
- BCI or DRI certification preferred.
Contact mmillett@ebay.com
