Title: Policy Strategist, Senior- Trustworthy Computing
Location: Redmond, Washington
https://careers.microsoft.com/jobdetails.aspx?ss=&pg=0&so=&rw=3&jid=81966&jlang=en
Description: This position is responsible for building policy procedures and conformance requirements for incident management to enable Microsoft products and services to prevent and resolve customer-impacting incidents with a rapid, consistent, and effective response process for our customers. This position will develop and execute a strategy for enabling incident management standards and procedures to achieve clear cross-company roles and responsibilities through programmatic solutions.
Primary responsibilities include:
• Scope and build the new standards and procedures to enable Microsoft to better manage and resolve customer-impacting incidents.
• Partner with key stakeholder to drive improvements, enabling business groups to meet incident management requirements
• Consult and integrate with business groups on their incident management programs
• Identify & drive opportunities for stronger collaboration with other key stakeholders
• Programmatically build solutions to enable consumption of incident standards and procedures.
• Research incident management best practices; remain current on incident management practices and procedures
• Contribute content to training materials, supporting documentation, and inter-company incident management community meetings
• Actively promote Microsoft-wide awareness of incident management; participate in brown-bag talks, trainings and presentations.
Qualifications:
• Required:
• Subject matter expert in one or more of the following: Incident Management, Disaster Response, or Business Continuity Management.
• Expert-level ability to effectively advocate for, and manage change
• Confident in taking on and solving complex business challenges, with the analytical skills necessary to separate complex business problems into manageable parts and use systematic approaches in problem solving
• Experience working with software and services throughout the development lifecycle
• Demonstrable subject matter expertise in how incidents impact the customer experience
• Strong interpersonal, verbal and written communication, analytical and presentation skills.
https://careers.microsoft.com/jobdetails.aspx?ss=&pg=0&so=&rw=3&jid=81966&jlang=en
