Fall World 2014

Conference & Exhibit

Attend The #1 BC/DR Event!

Winter Journal

Volume 27, Issue 1

Full Contents Now Available!

Bucher + Suter Announces Cisco SolutionsPlus Partnership for SAP and Salesforce CRM

Bern, Switzerland -- Bucher + Suter, a long - standing Development Partner with Cisco (NYSE,CSCO), today announced a partnership that allows Cisco Partners to sell the b+s Multi Channel Adapter for SAP and the b+s Connects for Salesforce - Unified CCE Edition through Cisco under its SolutionsPlus program.

Cisco SolutionsPlus is a program that gives Cisco customers, partners and sales teams a one-stop ordering experience for select third-party products and applications.

MCA for SAP

The b+s MCA for SAP product is a pre-packaged integration of SAP CRM and Cisco's Unified Contact Center Enterprise. It provides integration with the SAP Communications Toolbar to allow agents to manage their state across the voice, email and chat domains. In addition, agents can manage incoming and outbound interactions over these channels and receive an automated screen pop upon arrival of an interaction. Cisco Unified CCE universally queues SAP email, chat, and cases to appropriately skilled agents.

Connects for Salesforce

The b+s Connects for Salesforce - Unified CCE Edition is a web-based gadget which integrates to Cisco Finesse Services for agent state and call control in Salesforce. The solution dynamically logs CCE routed call, email and case data into Salesforce. The solution provides full CTI and screen pop functionality.

In addition to voice CTI, Connects for Salesforce allows Unified CCE to route email and cases to appropriately skilled agents. The Connects for Salesforce gadget provides agents with the convenience of staying within Salesforce while they manage their cases and interact with customers.

Bucher + Suter is dedicated to providing exceptional solutions to make contact centers more efficient and effective. We strive to provide the newest and most innovative technologies to our customers. Our goal is to be the best Cisco Contact Center systems integrator in the world by providing practical solutions and pioneering new technology to help our customers succeed.


1122