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December 10, 2013

MERCY MEDICAL CENTER EASES ADOPTION OF EPIC SYSTEMS EMR WITH BRIDGEHEAD

Healthcare Data Management system used to protect Caché configurations throughout customization process with seamless transition to production workflows


WOBURN, MA 
BridgeHead Software today announced Mercy Medical Center in Baltimore, MD, has selected BridgeHead Healthcare Data Management (HDM) as its platform for protecting clinical data in its new Epic Systems environment. Mercy Medical uses Epic Systems to support its ambulatory care services. BridgeHead was selected, in part, due to the strength of the long-term relationship that Mercy has had with BridgeHead in protecting other hospital applications in the environment.

Epic Systems embeds InterSystems Caché® databases as an integral part of its Electronic Medical Records (EMR) application. In July 2013, BridgeHead announced its integrated backup and recovery solution for Caché, which remains the only integrated offering available for this important high-performance database at the heart of so many hospital applications.

“Mercy Medical Center had been using BridgeHead’s backup for our MEDITECH application, so when we decided to bring in Epic EMR, we knew that BridgeHead would be our best partner for data protection,” said Glen Byam, Sr. Director IT, Mercy Medical Center. “What surprised us with the new BridgeHead Caché solution, is how BridgeHead facilitated the deployment for our production Epic environment: we were protected at every step in our roll-out and seamlessly into production. Now, we have a central BridgeHead management console and consolidated infrastructure, across both Epic and MEDITECH.”

BridgeHead began work with Mercy’s healthcare IT team in April 2013, to help to plan the roll-out of their new Epic Systems environment. The customization of any EMR application is critical for it to support a particular hospital’s workflow. Being able to protect that custom configuration daily, with frequent roll-back and restore, proved critical to Mercy throughout the deployment process. This process ensured that good configurations were not lost with subsequent customization work. It also helped establish good baseline configurations for workflows, which could then be used as the basis for related departments within the hospital.

“BridgeHead was delighted to participate and support the roll-out of Epic EMR at Mercy,” stated Steve Matheson, Vice President of Sales, North America, BridgeHead Software. “Our services team has expertise on healthcare applications like Epic, and their interdependencies on the underlying infrastructure like InterSystems Caché databases. We feel that designing data protection into these environments from the outset is optimal in supporting better clinical outcomes for organizations like Mercy Medical Center.”

Interactive Resources

Find out more about BridgeHead Caché Protection at:

http://www.bridgeheadsoftware.com/resources/cache_backup_faq_resource/

Read our blog, to learn how an Epic Systems environment can benefit from BridgeHead’s approach during deployment of the EMR system:

http://www.bridgeheadsoftware.com/company/blog/enabling_better_deployment_of_healthcare_emr_applications/

About BridgeHead Software

With 20 years’ experience in data and storage management, and 12 years in healthcare, BridgeHead Software is trusted by over 1,000 hospitals worldwide. Today, BridgeHead Software helps healthcare facilities overcome challenges stemming from rising data volumes and increasing storage costs while delivering peace of mind around how to storeprotect and share clinical and administrative information.

BridgeHead’s Healthcare Data Management (HDM) solutions are designed to work with any hospital’s chosen applications and storage hardware, regardless of vendor, providing greater choice, flexibility and control over the way data is managed, now and in the future. For more information, visit http://www.bridgeheadsoftware.com or follow on Twitter at @BridgeHeadHDM.