Twenty First Century Communications
- Published on Tuesday, 01 June 2010 16:39
- Written by Mike McClain, Web Editor
About Twenty First Century Communications
Public and private organizations use our notification and call-handling solutions to relieve their call center, respond to a crisis, protect people, mobilize first responders, and much more.
Twenty First Century Communications (TFCC) provides a suite of web-based, vendor-hosted solutions for high-speed notification. Our system features both inbound and outbound messaging, with applications ranging from outage reporting to business continuity, employee accountability, and mass public notification.
Twenty First Century’s customized, remotely run notification and call-handling services are backed by the industry’s largest and most reliable telecommunications network, and require no hardware, no software, and no additional phone lines.
Founded in 1989, TFCC has twenty years of experience, a host of high-profile utility and government clients, and a proven track record of relentless reliability. Today, TFCC is a nationally recognized leader in the critical communications industry.
Twenty First Century Communication Launches New Mass Notification System
Easier to use system includes new user interface, advanced security controls, and social media integration
Columbus, Ohio, June 1, 2010: Twenty First Century Communications (TFCC) announces the release of TFCC Alert®, the newest version of its mass notification system. New advanced alerting capabilities improve communications, increase the effectiveness of emergency efforts, and ultimately reduce the costs of a traditional communications infrastructure.
With the TFCC Alert mass notification system, corporate and business continuity clients can send targeted messages to select groups by landline, cell phone, VoIP phone, PDA, pager, text, email, fax and TTY/TDD machines.
Jim Curran, chief technology officer for TFCC reports, “Our research and development process includes extensive work with corporate, government, utility, education and healthcare clients who use our mass notification system every day. TFCC Alert is a blend of ideas and requests from customers, our product development team and our client management team.
TFCC Alert includes a new user interface. The task based workflow and one-page quick launch make sending notifications stress-free. Users now select the type of message they’d like to send and TFCC Alert will present only the options needed for the particular message type.
Lynn Diebold , Director of Emergency Communications for Monterey County, CA has previewed the system and said, “I like that the activation and creation process is uncluttered, and that the default options are customizable and can be changed based on my needs.”
TFCC Alert allows for an unlimited number of users and includes a flexible array of user profiles with different permissions, access and visibility restrictions. The system also allows for limitless security groups and provides clients with the ability to self-manage their groups.
“TFCC Alert is straight forward and simple. I’m very pleased that the activation process takes one page instead of multiple pages. The new look is much cleaner,” said Bob Armstrong, Director, Emergency Management & Fire Prevention for the Ohio State University.
TFCC Alert is backed by Twenty First Century Communications’ client care commitment. Each client is partnered with a dedicated client manager and supported by a live 24/7/365 Help Desk. Clients also have access to the new online Resource Center featuring best practices, FAQ’s, sample operating procedures, training exercises and much more. All of this is in addition to the enhanced Online Help, a searchable online database of easy-to-find technical help.
About Twenty First Century Communications
By using technology to connect people to information, TFCC provides time-sensitive communication solutions that help clients quickly receive and send high volumes of information to the right people at the right time, using most any communication device.
For more than 20 years their suite of web-based, high-speed, high-volume notification solutions have been the industry standard. Backed by the largest and most reliable telecommunications network in North America, TFCC’s reliable inbound and outbound communication solutions are in place at hundreds of government, corporate, utility, education and healthcare organizations all across the country. For more information visit: www.tfcci.com