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Volume 27, Issue 4

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A False Sense of Security

Written by  James K. Crosson, MBCP, MBCI November 22, 2007

Since the events of Sept. 11, 2001, many customers are now proposing a program of carrier diversity for their telecommunications services, especially their long distance services. This diversity program essentially splits their network between two or more carriers. The premise of this program is an assumption that their mission critical circuits, or their entire network, cannot fail simultaneously because of a network event in one carrier’s network. However, the customer is now burdened with the coordination between multiple telecommunications providers, which consumes assets, resources, and time. In some instances the customers are indicating the program is being mandated by the U.S. Department of Homeland Security for certain mission critical circuits such as the banking and financial industries. Route diversity is achieved by selecting two separate facility routes that have no common spans between the originating central office and the terminating central office. There are several levels of route diversity; there is the

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